Hi,

I brought a LCD TV 15 months ago.

Model number LA32R81BL-XTL

S.No: 08363P3PB00606Z

Last month my TV image was seen as high exposed pictures or negative kind of images. Service Request was locked on the same day. After a three weeks of follow up engineer came to have look at the product. He confirmed that panel is gone and same has to be replaced. He roughly told me the estimation which took me by surprise. He was informing that half the price of the TV. He also explained that this problem is same as the TV gone for a toss.

When I check the web for similar problem I see so many people have cribbed for same issue. There were no proper responses from Samsung for the same. A company of this size and calibre should concentrate on after sales too for their customers. People are spending the hard earn money, within a year or two if the panel in the LCD TV goes off then there is a serious issue with manufacture procedure of the products.

Because of bad design / manufacturing defects and poor quality products are floated in the markets by Samsung. I request the Samsung team to replace the panel at free cost and accepting this as defect in these models. This will help the company to maintain their standards and market share.

In case if you need any further details please do reach me in +91 98401 55791.
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Thanks & Regards
Venkatesh.V

SAMSUNG THE CHEATER'S

I have bought 40 inch SAMSUNG 5 Series LCD LA40B530P7RMXL one year back and suddenly today its screen turned white. Though still there are images and sound but the colors are too light. I lodged a complaint so the service engineer came and said it’s a Display Card problem, after that another day he tried with new Card and confirmed its panel failure that will cost Rs. 30,000/- further with just one month warranty. The most doubtful thing is that they want the old screen and cards for R&D purpose. They might be using repaired ones so please make sure u do not handover so called spoiled parts or either destroy them before handover.

I am damn sure that panel is not faulty as the image is getting rendered and further it is neither dead i.e. black nor broken. These companies are dumping inferior quality panels which are no where their expected life of 60 K hours. Beware of buying SAMSUNG JUNK , it is CRAP pure CRAP.

I purchasedthe below mentioned Samsung TV from

Big bazaar

PazavangadiBranch

Trivandrum –Kerala, the details are as follows:




Model - LA 32 3450

Serial No BN6802054 K

Date ofPurchase 31-3-21010

ComplaintDate 8-10-2011

Complaint NoJ 0781

ComplaintAttended on 14-10-2011

Place Trivandrum - Kerala



Complaint



A Whitehorizontal line across the screen



Thetechnician after looking into it said that I would have to replace the panel ofthe TV and the cost me Rs.13000.

I spoke tothe local Head who referred me to the ASM at Ernakulam. After much debate hesaid he would offer me a discount and the funny part is he said there is only one month guarantee forthe replaced part.



I spendnearly 33000 for the TV and I have not even used it regularly since I haveanother small TV (aproximately 1 to 1.5 hours a day). I have not even enjoyed its services even for2 years.

Why doesSamsung manufacture such inferior products with out a reasonable life.They claim its life is 60000 hrs!!!!!


Does Samsungexpect its customers to spend Rs 13000 or what ever amount after discount to repairthe TV which is only one and half years old?

What guarantee do I have that there wont be any complaints ? I need a replacement .



Never expected this of a Samsung product!!!



I currentlyown a Samsung refrigerator, mobile phones

I am a regular customer of BB as I purchase all my monthly groceries and other FMCG products from BB.

Hope you will take up this complaint of mine and I need a replacement for this TV.




With Regards



Dr.Roshni Harshad


harshadmj@gmail.com

I am also facing the same problem with LCD Panel of my Samsung 32" LCD tv. The Samsung Service Centre is asking for Rs. 19,000 for repair which i think is way too much, as the price of a new tv is close to 32,000. Please if anyone ,has got it repaired or replaced at a lower rate or by any other means, please let me know.

Thanks

kamna_2205@yahoo.com

I bought my Samsung TV in Indonesia in 2009 June. Last week the 37" TV started displaying only negative images.
I lodged a complaint with Samsung Service centre. A service engineer inspected the TV & declared the that the screen was gone & asked me to replace it immediately.
He first quoted the prices as anywhere between Rs.14000 to Rs.17000. A week later the price had risen to Rs.27000 & he suggested that I buy a new TV instead by exchanging the current one.
Mysteriously I get a call the next day from a stranger agreeing to buy my TV after recommendation from the service engineer.

I approached a regular TV repair centre who has quoted Rs.14000/- to replace the screen.

This indeed is an expensive affair.

hi,

i bought samsung 26inches lcd, model no la26r71 from bagarwala appliances, bharatpur on 22-10-2008.it works good for three years but now it shows some problem like changing automatically tv mode to av mode and then av mode to tv mode.i made complaint for this at samsung customer care and my complaint no is 8428944176.
now samsung customer centre told us there is a problem in its panel and it is not available anywhere.
customer centre told us that company is not manufacturing this model now and they are unable to avail that panel for my lcd.
now i felt that i made a big mistake by buying a samsung brand coz they are unable to give their facilites later.
this is not right that if you discontinue any model in manufacturing, then atleast you should solve the problem of your customers.
how a customer can believe in your products that in future if you discontinue its manufacturing and unable to help them later.

can you help me in this so that we do not loose faith in buying the products of your company


thanks

parteek batra
bharatpur(raj.)
+91 9828802100, +91 9414023158

hi guys.i have a big problem with my samsung 7000 series led tv, that is the shades of the blue and greens an white colors (all different colors) contained all the screen.i want to know whether the problem can be solved or the tv must be scraped?.this problem happend upen the guarrantee period was finished
please explain me.
thanks.

Dear sir,
on 27th February 2012 i lodge a complaint about my new purchase LCD TV model LA32D403
having international warrenty. I purchased a same product on 22 jan 2012 From Jacky's Electronics LLC from Dubai. on 26th February LCD stoped working till date.
Service Centre told me that part shall be replaced within a month as per policy of the company.
Still the complaint is not attend.
My complaint no is 8425015659 .
Please do the needful.

regards,
satish shinde.
9869732546.

Last year i have purchased 32 inches Samsung LCD from Bankok. But after 8 months of the purchase it stared showing some black thin lines on screen. I ask Samsung customer service to repair it As per them, Lcd screen panel needs to replace which will cost you arroung 17000/- Rs. I hve purchased it in 25000/- from Bankok & have warranty card as well. As per samsung people we cannot repair it because int'l warantty needs to be there if you want to repaid it under warranty period. but why samsung is producing it's products with cheap raw material. If a LCD cannot work for a year then how samsung commits for best products. If samsung can provide me some discount to repair it then it'll be ok. I m in big trouble as i don't want to waste my money again by purchasing another LCD. Even it's like nightmare whenever i think about the same. If you can provide me any solution of this problem i'll be very thank ful to you.

Dear sir,
i am complainted last tuesday about my lcd i handovered the lcd yours samsung service center in kakinada.he was telling me i will give the lcd the board is not in my service center.our samsung team call me and give service center land phone no.and service center incharges mobile no.also. I call to service centers incharge that was not board fualt that is panel fualt i will order it they come from vijayawadaor hyderabad the came today after noon at 3pm he was said.there after call from your service center please give your bill xerox copy. No bill servicing is stopped the tell me after noon. I take the bill to your service center.i will meet your service center incharge &your company person also is there those are no respons to me. Sevice center lady is telling me immedaitely order the board one or two days the will give the tv.three days left i call yesterday service engineers mobile no.the was not responded and call to your srvice center the was telled me service center boy is in leave but tommorrow i will tell you panel is coming or not.

What is this sir please immedaitely take action to my lcd immedaitely kindly.my neighbours&relatives also laughing of you products.my friend was taken sony lcd but your service is very worst he was telling.these things all are bad remarks to your company.please do the needfull