I booked a cab today by Megacab to travel within Gurgaon. Booking was for 9:40 am and its 10:20 am already. the guy has been calling me from different corners of the city and claiming that he's stuck in traffic. but given the locations he has been mentioning, which by no way make a route to my house, i know that he has been picking up fare from the road and making money on the side before reaching me. I am already late for my meeting and have no option because canceling and booking any other cab service would mean further delay as no cab would reach me immediately.
these services charge you for making their cab wait, but there is no accountability on their part if their cabs are delayed. there should be a rule for them to compensate if they reach late because they cause much more monetary and emotional cost to the customer.


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