MEGA CABS OR MEGA FARCE!!!

I wish to complaint against the Radio Taxi service provided by Mega Cabs. On 1st December 2011 I had made a booking vide my booking number B000454 for a taxi pickup from Malad to Wadala at 6:00 p.m. I received an alert at 5:40p.m. that the Taxi bearing Regn. No. MH-03-F-9606 chauffeured by Prabhakar Amarnath Pandey cell number 9890070169 would reach as scheduled. I received a call from the chauffeur from the same number at 6:10 p.m. stating that he was stuck in traffic near In Orbit Mall (Malad W) and would take some time to reach, to which I had no problem. On reaching my place at about 6:30 p.m. the chauffeur once again called me, I asked him very politely to wait and would be down in 10-15 mins. When I reached down I found the cab missing. Our building security guards told me that the cab didnot even wait for 5 minutes and left. I called the chaffeur on his cell and he rudely informed me that since I didnot meet his time he left to attend some other customer. He asked me to complaint to the call centre (which he definitely knew would bear no fruit whatsoever). As I called the call-centre on 42424242 the executive there informed me that since the driver had some other commitment he left since we were running late. He said I was free to complaint and they would "revert" back to me after 2 days. I missed my important appointment and the worse thing is that the people at Megacabs are not even apologetic about the issue. I would never ever call them ever again

Sumit