I had called to the call centre of Meru cabs to go to Mumbai airport from Kalyan. I received a message mentioning my registration id and it was also mentioned that I will get the cab details prior to 30 min of my pick up time. However, since I did not get any message I called them and they replied that since there is no car available in the vicinity of my pick up point the cab cannot be made available. I had to make alternate arrangements at the last moment due to which I missed my fight and I had incur an additional expenditure of Rs. 21,000/- . I have written a letter to them but they have not replied till date.

Dhanaji Jadhav
Chennai
09962016426

I had booked a meeru cab online on 21st Dec '10 t for 4.00pm to Blore Airport, keeping sufficient time to reach the airport.

I got an sms from meeru at 3.30 pm giving me the cab details along with the drivers contact no, when I spoke to the driver at 3.45pm he was sleeping, when I contact meeru customer service they told me that the cab is on the way & it should reach you anytime, they gave me a different mobile no, when I spoke to the cab driver, he told me that he will be coming anytime. I kept calling him every 5-8 minutes & he finally came at 4.25pm. He had a very cool attitude, his A/C was not working, he had no fuel in his car & for refilling the fuel he took Rs 500 from me only.

I kept telling him that i was getting late, but was driving at his own convenience, my flight to Mumbai was at 6.25pm & i reached the airport at 6.00pm

The half an hour delay has coasted me Rs.6500 as i had to rebook for the next flioht by paying the difference amount.

Cab no : KA-53-6327,
booking ref no : 2287964

Regards
Vishal
9769154379

I had booked a meeru cab online on 21st Dec '10 t for 4.00pm to Blore Airport, keeping sufficient time to reach the airport.

I got an sms from meeru at 3.30 pm giving me the cab details along with the drivers contact no, when I spoke to the driver at 3.45pm he was sleeping, when I contact meeru customer service they told me that the cab is on the way & it should reach you anytime, they gave me a different mobile no, when I spoke to the cab driver, he told me that he will be coming anytime. I kept calling him every 5-8 minutes & he finally came at 4.25pm. He had a very cool attitude, his A/C was not working, he had no fuel in his car & for refilling the fuel he took Rs 500 from me only.

I kept telling him that i was getting late, but was driving at his own convenience, my flight to Mumbai was at 6.25pm & i reached the airport at 6.00pm

The half an hour delay has coasted me Rs.6500 as i had to rebook for the next flioht by paying the difference amount.

Cab no : KA-53-6327,
booking ref no : 2287964

Regards
Vishal
9769154379[/QUOTE]

I am bharath from Hyderabad .I booked a meeru cab from Kukatpally to taj Krishna at banjara hills on 4-1-11 at 9 am and they told it will reach us by 9.15.At 9.30 I called the cab drivers number he told that he can't come that too he told by an SMS.
And when I called cust care they told another taxi will come from nearest point and to make sure atleast this taxi will turn up I called this fellow,and belive me the way in such arrogance this fellow answered telling that it will take another 30 min if u can wait stay put or else go by am auto is the free advice given by this fellow.and when I called cust care again they are telling they will send another taxi.vexed of all this and time was already 10 I called up easy cabs and as promised that cab came with in 10 min

Such a useless cabs don't trust this cab service.

Today we had an extremely bad experience with the Meru Cab service.

1. The Cab driver was extremely rude. He used abusive language with my sister.
2. He scolded her for making him wait for 5 minutes.
3. He took a much longer route to reach the designated place.
4. He asked my sister to get down on the main road which was quite far from the place where she had to go.

The Cab number was: DL1RY2994 and the driver name was: Shankar Shah

I don't think we will ever take a meru cab again in future after this incident.

Now, It seems to be very unsafe to board a Meru cab again. The service quality of Meru Cab service seems to have deteoriated over a period of time. I have been travelling to Mumbai, Bangalore extensively and have been taking Meru cabs very often. But now it seems Meru has started hiring Goons and Bad character drivers for there cab service.

This was absolutely unnacceptable behaviour and experience.

Kaushik Das

I am ditched today again.
I had booked a cab at around 1.15pm today from Koparkhairane to Mumbai Central Station to drop my parents,
The pickup time was 4.30pm from Koparkhairane, Booking was done through Internet and the confirmation number was also generated immediately.
I was rest assured and waited for the cab till 4.15, when i did not get any call from the CAB driver till 4.15, i called the customer care.
I was shocked to listen that there was no CAB available at that point of time and you were unable to serve me.
MERU did not bother to inform about the unavailability of the CABs to me at all otherwise i could have made some other arrangements to avoid last minute rush.
This is the second time i am ditched by you people and surely the last time.
I am going to warn every body known to me in the city about the incidence and the pathetic service of MERU so that they shall not suffer in future.
I shall put it on my Twiter, Facebook and all public messenger portals to beware of your lethargic & unprofessional services.
good bye Meru.

I just booked a cab in meru cab..lets see what will happen

I had to travel from Bahadurpalli to Hyderabad airport last Saturday, and booked a Meru. First thing the drivers asks is do you want me to take X road or Y (a sure sign that he is checking if you are local or not and whether he can scam you). We told him to take the shortest route. He took us along a 62 km route, and then pretended that the card swiping system did not work and he wanted cash. I got him to call his customer service, and asked them what the distance was for that route. I was told it was 45-50 km. When I started to complain, I was told this was "approximate." No approximation is 20-30% off. So I asked for the supervisor. Mr. Sandip Kumar (employee 396) came online and outright lied. He told me the approximate distance was 60km. After fighting with him for a while he came down to 55km. When I got home I did check the actual distance. It is 50km. Not only was the driver scamming us, the customer service centre manager was in on the scam, and lied to cover up for it. How do I raise an official complaint? The scamming driver's subscriber ID is 42343, and the dishonest customer service manager is Mr. Sandip Kumar (employee 396).

I often travel for professional purposes & used to take morning flights.

I normally used radio taxis because of promptness & safety. But past few incidents forced me to change the mode and now I switched over to neighbourhood taxi service provider.

This may sound weired to those who till now have not experienced the delay in cab reporting.

First incident happened with Meru Cab, when the cab was changed at last minute and finally not reached to the pick-up point even after 15 mins past the scheduled time.

Thereafter I switched to Meru Plus but the same fate encountered.

There was the time when in Delhi region we used to dead sure but the Meru Cab reporting but past one year, I personally witnessed the detoriation in their services.

~ Shubham

To Start with Meru Cab is the worst taxi service provider i have ever experienced. I had an International flight to catch from T3 - delhi and my pick time was 3.30 am in the morning. The cab came on time and driver informed me of his arrival. I got 7-8 mins late becuase i had heavy luggage to carry so i had to take it out from the house one by one, driver called me & said i am leaving because we are not allowed to wait and trust me he had only waited for maximum 10 minutes not more than that , i told him that you can charge additional for the waiting but the cab driver was so adamant that he did not wait and told me that you can take some other cab and he left. i called him also to come back but he replied you speak to our customer care executive but nothing happened.

At 3.30 am in the morning, in the month of december (during peak winters in delhi) i was left with my luggage and i started looking for another cab. It is so surprising that they are the bloody service providers and leaving customer at odd hours is a riduculous service they offer. How could the driver went as he was aware of the fact that i will not get any other cab to reach airport.

As compared, Easy cabs is flexible, they wait & charge for the waiting after 15 mins which makes sense also.

Ideally Meru cabs should be banned. They dont deserve to be a Cab service provider. Please everyone stop hiring meru cabs, they are not trust worthy, they can leave you or not come to pick you in case of any emergency. Thanks

Rahul

Please do not ever book a cab with Meru. The service they offer is very bad and pathetic. I had booked a cab to Bangalore Railway Station from my residence at around 7 30 pm to catch a train at 9 pm with my parents and aged grand mother. But the cab did not turn up even at 7 45 pm after which i called up the driver and he told me that he was going to Airport for a different pick up and he was not informed by customer care guys about my pick up. I called up the customer care and inquired about the same and I was told that they will arrange for another cab which will take another 15 to 20 minutes of time to reach my home. The customer care guy did not oblige to my request and I had to reschedule my travel because it had already got very late because of all this confusion caused by Meru guys which costed me a loss of 1500 rs on ticket and caused health issues to my grand mother who is aged around 85 due to all this rush. So I want the company to fill my loses that it caused.


The details that I received from the Customer Care is below


Meru Cab:KA-53-A-7459
Chauffer: RAJESH
Cell no: 9741015286


Please do not trust Meru Cab Service ever and do not book a cab from these guys. They do not live up to their promises.

THIS is complain against taxi no DL 1 RY2177, we took from airport on 7/5/13, at 3a.m for white clove hotel near imperial cinema, driver told me he know the place but took me to imperial hotel n told me he does not hear cinema and he does not know imperial cinema , and asked me the way to hotel which he know we r unfamilier to city he took us for ride to 6or7 km more,and finally drop us after harassment ,
rds
ajay
09433283208

I had booked a Meru plus cab on 9th May-2013 taxi no was- DL1YD0502, driver name was Anil Babu, i paid @Rs.23/ km and waiting charges also. i paid around Rs.3500+ to that driver but at the time of bill generation that machine got failed then driver told me that he will either give me manual bill or company will send me soft copy of the invoice. i have complained to there costomer care also but haven't got any reply from them. Their services are very poor.

we had booked the meru cabs to go to the Indira Gandhi international airport... our flight was scheduled to hve its latest check in by 9:45...
the driver RAJ KUMAR, cab no. 3439 arrived 15 min late at our residence... and moreover the car broke down when he parked it ... and it didn't start...
we had to make urgent arrangements and we reached the airport at 10:00 due to which we missed our flight to Chennai...
the inconvenience had costed us a loss of Rs. 30,000...definitely the driver had no presence of mind.....
the meru services are a no for the next tym ..
MERU u lost a frequent traveler by ur unprofessional services...