Complaint against Meru cabs
This is a discussion on Complaint against Meru cabs within the Taxi forums, part of the Transportation category; Hi, I want to file complaint against Meru Cabs. I had to travel from Bangalore to Hyderabad on 3rd July, ...
- 08-29-2010, 02:14 PM #1Unregistered Guest
Complaint against Meru cabs
I want to file complaint against Meru Cabs.
I had to travel from Bangalore to Hyderabad on 3rd July, so I had book can with Meru travels
for going to the railway station.
The train was at 4:15 PM so I had asked them to send the cab by 2:00 PM.
I got their message confirming the booking.
Chauffer: Mohammed cell no: 9886464560
But when I did not get the call from the Driver by 2:00 then, I called him up and he said that he is having
lunch and will come in another 10 minutes.
I called the Meru Cabs call center and informed the same.
After that also i called the driver to know the status.
Finally i got a call from him at around 2:45 saying that he is standing outside my house in Cholanagr in RTnagar area.
But i was shocked to see that there was no cab ouside my gate and when I tried calling
the driver he did not respond.
Called the Meru cab call center and got the news that they have been informed by the driver that the pick up is already done.
When I told them that i did not get the cab then they asked me to book another cab which may take around 20-30 minutes.
Was really shocked to hear to hear their unprofessional attitude.
Finally had to catch auto and reach railway station.
But all this took so much time that i was about to miss my train, just managed to reach the station 2 minutes prior
to the departure time.
I had so much of luggage and was travelling with my 7months old son that all this really made me so tensed and
was really shocked at the behaviour of the people working with Meru.
- 09-24-2012, 02:10 PM #email@example.com Guest
Complaint against Meru Cab
I have been a regular hirer of Meru Cab services. My family had been from Borivali to Santacruz in the third week of Dec 2011. The cab driver forgot to return my father Rs.150.00 change and we left the cab in a haste to proceed to our destination.
I registered a complaint same day with Meru cabs and was told that the reimbursement will not happen in Cash, but in the form of Vouchers.
When the vouchers were not received till the month of March, I again had registered a complaint, but nobody sent the vouchers. They told us that an attempt was made on 31st of December to deliver the vouchers, when my parents were not at home. However, no attempt was made thereafter by them to reach out to us and deliver the vouchers!!!
In the month of June again, I very strongly followed up for the vouchers and they were sent on 20th Jun, 2012, which were collected by our servant at my Father's residence at Borivali East, Krishna Nagar.
My parents returned from Germany in the month of July 2012 and acknowledged receipt of the vouchers after openieng the envelope.
They wanted to reimburse them but checked that the validity of the vouchers had already expired in the month of June 2012.
Meru had sent the vouchers dtd Dec 2011 to us in the month of June 2012, when the vouchers were about to expire within 10 days. This was ridiculous!!! They should have sent us vouchers which were dated Jun 2012.
I raised a complaint last week about this issue and i was told that sombebody will get in touch with me within 4 working days and nobody contacted me, until today afternoon.
I was told i will have to incur courier charges to send back the expired and unusable vouchers to get fresh vouchers of Rs.150.00 which is overdue by over nine months now.
This is not about Rs.150.00 now; but about the harassment that these people make my parents go through for their rightful money.
Kindly help me to take this ahead suitably.
- 11-29-2012, 09:10 AM #3Amal A M Guest
Complaint Against Meru Cab
I have booked a cab from Bannerghatta road bangalore to trinity circle for my pregnant wife, because she cannot travel in any other mode and was having a critical meeting at the office.
I got confirmation my cab will reach at 8.50 AM 29.11.2012, However to my shock the cab has not reached till 8.45 neither i got any cab drivers number hence i decided to call up call centre, they informed me that cab wil be thr at 9.30. i said my objective of cab booking is to have it at 8.50 and if they cannot provide service they can atleast inform me at the time of booking or atleast 30 min before departure. It took my effort to know that thr wont be a cab on time.
I have to cancel the booking, and my pregnant wife has to take an auto to reach the office, since i am out of station.
Please dont trust these Meru cab guys. They never delivers what promises
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