SIR
Complain against ITZCASH LIMITED AND IRCTC


I am working since 4 years in ITZ CASH LIMITED Under franchisee. Now New renewal only possible if I paid Rs 25000/- as additional security deposit + 3500/- DSC Renewal = Total 28500/-
Sir all sub agents (You know all agent are poor) how to pay this amount in running stage.
IR & IRCTC Make lot of rules:

Like: Fraudulantly Claiming of TDR,…………… …………..one way trafic (Make a sitting in nearest Railway station so AGENT TTE, PASSENGER CAN DISCUSS ABOUT THIS MATTER and sattled it within one months)

Multiple Fraudulent Activities, ,………… .one way trafic

Overcharging,………………… ..one way trafic

Multiple User-IDs, ,……………… … .one way trafic

On request of Agent Admin team,………… .one way trafic

ITZ Cash limited make other rules and regulations following details are:

Dear Associate,

Note IRCTC will impose the following penalties for failure to comply with Rules & Regulations-

i)Non collection of the requisition slip from the customer for booking/cancellation . A penalty of Rs.5000/- per complaint in the first instance and in the second instance permanent deactivation of agent ID.
ii)Agent outlet without display of sign board indicating the IRCTC instructions viz Service charges, Payment gateway charges, - A penalty of Rs. 1000/- per complaint in the first instance and in the second instance permanent deactivation of agent ID .

Now think all amount will pay by agent in his own income.
Like per ticket income Rs 10 in sleeper
Rs 20 in 3AC
(No tatkal booking 8am to 9am)
Internet charge + printer ink charge + paper charge + computer maintenance charge+ printer maintenance charge + booking Clark charge + electric bill charge + advertisement charge+ envelop use charge.
So can you calculate AGENTS PROFIT PER DAY / PER MONTHS / PER YEAR?

SO REQUEST PLEASE STOPS ADITIONAL SECURITY. 25000/- (at lest running ICW Agents) -----As per IRCTC rules it is not OVER CHARGING????????

PLEASE REPLY

Other problem /suggession

1. As per passengers request if agent submit passengers not travel TDR……..After 90 days a letter received from IRCTC this is wrong because passengers travel as per TTE Checked and found.( If short route ONLY one TTE cannot checked all passengers Identity properly and always guilty found agents.)……is it true please thinking about it?
Now who is correct……………passengers / TTE. / Agent
Remedy : please provided passengers Travel / Not Travel LINK in agents booked ticket history so agent can seen and submit TDR accordingly (Rail PRS counter it is available)

2. boarding facility – agents can change boarding point as per passengers request before charting in his portal (last time passenger wants to change his boarding point in his official work / timing problem)

3 wrong tickets like Male, Female, and Date of travel….agents can change within 30 minutes without any loss with some declaration within 1hrs in his register mail request.
(Rail PRS counter it is available)
4. Route diverted case money back found only 50% back instates of full fare refund mainly TISTA TORSA Train why.

5. How much fraudulent case ,type of fraudulent case are pending in agents and alert time to time in his register mail as well as his portal just below of availability sit. (A Sitting is required for settled all fraudulent case nearest rail station so passenger, agent and TTE can discuss and settled this actual fraudulent case with some punishment or others as per newly provided railway rules. instate of permanently deactivate. (After all poor agents’ paid one time fixed money and security money for taken this booking facility Minimum 35000/-in ITZ organization and try to work sincerely his best effort)

6. Save paper, don’t use ADVERTISEMENT in ticket, Use received amount with passengers and agents signature column in every ticket just bottom of ticket so actual amount passengers can pay without extra amount.

Received …one hundred only ……….(Rs 100/-) against this ticket
Paid by passengers	Received by agent

7. Ticket mail option link ……so agent can send mail directly without any change.

8. Please provided rules for all principal agents and all sub agents and send his register e-mail so Principal agent cannot wants additional amount like SECURITY DEPOSIT / DSC RENEWAL CHARGE (Recently Principal agent wants after 4-years Rs 25000/- Additional security and Rs3500/- DSC Renewal charge compulsory) as per my knowledge principal agent wants additional 25,000/- SECURITY DEPOSIT due to only IRCTC .So IRCTC can solve 2^nd time security deposit problem immediately other wise More type of security deposit will create like Train Late Security deposit, Passenger Re seal Ticket Security deposit , Age Prove Security deposit , late running , fraudulently, etc etc( Indian Rail Security Deposit, IRCTC Security deposit , Principal Agent Security Deposit, Agent security, sub agent security etc etc who will pay and why to pay )


9. Please issue a good work CIRTIFICATE compulsory in every year from IRCTC & PRINCIPAL AGENTS for his all sub agents. (So all sub-agents can show his customers for his Good work /good behavior)