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Sub: Complaint against Monarch Project for misuse of my DEMAT ACCOUNT. 
Submit Complaint..
I had sold 225 shares of Grasim Industries Ltd. under Auction Segment no. 1112187. I had submitted the instruction on 4th Jan 2012. from my two demat accounts with your bank’s Santacruz West Branch at 9.00 a.m.
I also insisted the your staff to do the pay in immediately as it is under Auction Segment settlement for which the pay in is at 9.30 a.m. but your staff replied to me “Sir, once you have given the instruction it is now the bank’s responsibility”. But due to delay in punching the same from your side i.e. before 9.30 a.m. , the same deal was closed out, & I suffered a loss of Rs.93227.07. The Xerox copies for the same are submitted at the branch on 9th Jan 2012.
When I went to the branch again on 4th Jan 2012 at 9.40 a.m. when my broker called me informing me that as the shares were not received by them till 9.30 a.m. & the deal is closed out, Anuja Nerulekar your incharge of the demat dept at Santacruz west branch told me to call up my broker & tell him to do the payin of the said shares, and she would transfer the shares from my account to my broker in 2 minutes.
When I went to your branch on 6th Jan 2012 to submit a written complaint, I asked her the reason for the delay in payin she replied that the system was slow and hence she could not do the needful. When I again visited your branch on 9th Jan 2012 and told her she could have also faxed the same instruction to the processing department of your bank which could have done the needful, Anuja Nerulekar replied to me that the fax numbers were busy at that time.
Now Sir this clearly shows that Anuja Nerulekar has neglected her duty causing damages to me of Rs.93227.07 and is now cooking up new stories every time I visit the branch.
Hence Sir you are requested to kindly look into this matter at your earliest treating it as most urgent as for no fault of mine I have undergone a Loss of Rs. 93227.07.
