On several occassions , I had similar experience that India INfoline sold my positions without my consent and without even diuscssuing with me and that caused my too much of loss, they even sold my positions much below the prevailing market price , that surprised me more, for instance in SBI shares are easily being sold and purchased at 2650 at some point, I don;t understand the logic behind indiainfoline selling my holdings at 2610!!!
Also there customer service are lously for , I had a password lock issues , I had two alternatives
1) Submit an online reset password request , which prompted me suggesting that a SMS is being sent to my Phone about changed pasword, Though I never recieved and SMS from IIFl.
2) Call customer care, I had a fun ride through there automated reception which guided me to live customer, wher I stayed on hold for iver 40 minutes , finally I disconnected . ( This went on for 4 occassions).
3) After having tried option 2) above I talked to my RM from IIFl, he picked up my firt call, and promised to help but no help arrived on my way and he stopped pickeing up the phone ( Smart fella).
I am really disapointed and discouraged by the quality of servcies IIFL provides and the inigirity of the company.
I will say keep away from IIFL, don't go that route even if its last option.
M S Dey


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