Dear Consumer Court

I had a tough time with SBI CAPS. I will recommend everyone to not to use or apply for SBI Demat account. If any one can wait for more than 3-6 months then they can think off.
I applied 2 months back and nothign was done to it. I used to call everyday 3-4 times for 1.5 months and still my A/C was not opened. Infact people of SBI CAPS ignored and just neglected my calls or mail. The same was done even by the Dy. Coordinatior who was the head. Ecen talking to himn over the phone he assured that my A/C will be opened. But nothing happened.

Please beware of SBI Demat, As they have very bad suport team and no process to track your Application. Even they cancel or reject you application because they cant see your photo in the pan card because they have high power glasses.

------------------------------------------------------------------------------------------------------------------
Fw: Complain on the delay of the Demat A/C
From: SBI 3I INFOTECH CBD BELAPUR/CORP/SBI/SBG Wednesday, March 03, 2010 03:16PM
To: complaints@sbicapsec.com, sslcare@sbicapsec.com


Dear Sir

After repeated phones and mails my words havenot been heard by your dept. I think this is high time even after talking to Mr John (Dy Coordinator) who assured that my issue wil be klooked into the same day but till now its has been long time but nothing has been done.

Miss Pranya, said that she will look into the issue but even after calling after 10 times she doesnt pick the xcall or doesnt respond.

If your executive doesnt know then they should guide the customers properly atleast.

This is really high time and this is crossing the paitence limit. If this is not gonna solve my problem then I have to go to consumer court.

I wish that my mail will be rersponded in 24 hrs.

REgards
Rohan
9#########

-----Forwarded by SBI 3I INFOTECH CBD BELAPUR/CORP/SBI/SBG on 03/03/2010 03:11PM -----
To: helpdesk@sbicapsec.com
From: SBI 3I INFOTECH CBD BELAPUR/CORP/SBI/SBG
Date: 03/02/2010 12:11PM
cc: complaints@sbicapsec.com, sslcare@sbicapsec.com
Subject: Fw: Complain on the delay of the Demat A/C

Dear Sir

I gave a call to your customer care and i wante dto speak to the manager and the executive named Shiv Prasad just said that he cant connect me to the Manager or his head and immediately he hanged the phone over my face. Is this the way to deal with your customer. I have been treated the same way for last 1.5 months.

Now this is really humiliating. I request the concerned head to please take necessary steps on this. As may be there are other customers who aere facing the same problem but they are not able to raise their voice.

Regards
Rohan
09#########

-----Forwarded by SBI 3I INFOTECH CBD BELAPUR/CORP/SBI/SBG on 03/02/2010 12:05PM -----
To: helpdesk@sbicapsec.com, complaints@sbicapsec.com, sslcare@sbicapsec.com
From: SBI 3I INFOTECH CBD BELAPUR/CORP/SBI/SBG
Date: 03/02/2010 11:58AM
Subject: Complain on the delay of the Demat A/C

Dear SBICAPS

I have be trying to follow up daily 3-4 times regarding my Demat account and trading account. But No one picks my call or take my call seriously. It has been 1.5 months and Nothing is happening to my account. I applied my form on 14th Jan 2010 and till now only demat account has opened. I am totally frustated as for the reason i wanted to open a account is of no more use. IF this is the service provided from SBI Caps then i dont know how many people will turn up.

My Details are :
BO ID : 1301930001724821
Branch Name : konkan Bhawan
PANNO : AHVPC5672J
ESI No : 167320
InDoc No : 0910/214910
DP ID No : 13019300

Name : Rohan Chowdhary
Mobile : +91 9XXXXXXXXX

Hope this time i can get some support from you.

Regards
Rohan Chowdhary

Sir/Madam

I am very unsatisfied with your service. Because your customer care is not customer friendly. we are giving you lots of money in form of Brokerage. But your customer care have not minimum responsibility to take care in favour of customer, this is very unacceptable. You are not waiting for square off , when customer is losing money. your customer care has no responsibility to call customer , when he is losing. It is very disgusting. In this way of your service , you will definitely lose your valuable customers. I want to bring under the knowledge one thing that look other Brokerage houses, what they are offered & what type of facility they are giving to their Customer. After all I am not asking for help. I am just telling you for think what your competitor doing. If your service not improve, I will shift to other Brokerage house.

Thanking You.


Sourav Ghosh
ESI-156860
Mo. No. 9932042882

Sir/Madam,

Actually in SBICAP for delivery based .5%.. but if u buy the share value below 10rs you are charging 5ps.. directly.. i bought .29ps shares 38500.. so for that they have charged 1925+service tax... this is really worst.. During account opening no body informed about this(internal charges).. on opening they will call like anything... but now they will not take care of the customer..

Thanking You.

Guruprasath G
9944594076

Originally Posted by Guruprasath

Sir/Madam,

Actually in SBICAP for delivery based .5%.. but if u buy the share value below 10rs you are charging 5ps.. directly.. i bought .29ps shares 38500.. so for that they have charged 1925+service tax... this is really worst.. During account opening no body informed about this(internal charges).. on opening they will call like anything... but now they will not take care of the customer..

Thanking You.

Guruprasath G
9944594076

Kindly provide the soft copy of terms & conditions, so that we can guide you accordingly.