Hello,

If they were not able to install the software then they are not suppose to deduct any charges, kindly share the mail sent to them, full bill details, and your full contact details.

Regards,
Admin

Hello admin,
Thank you for your prompt reply.
Attached below please find the complete history of the mail that I have sent to datacomp.
As far as bill is concerned I have the order form
My contact details are: Dipti Furia - 9820280892 , Mumbai.

Thanx
Dipti

---------- Forwarded message ----------
From: dipti furia
Date: 17 Mar 2009 10:51
Subject: Re: FW: Cancellation Of Orde Of Dipti Furia
To: Datacomp
Dear Ms Dipti C,

Am in receipt of the cheque of Rs 6005/- but fail to understand when I have paid Rs 6755, I need to get complete refund back which I had clearly mentioned that I will not accept any money less than what I had paid I need back my balance Rs 750/- also.

Also please note when the whole problem and delay of installation was due to Datacomps negligence,and I have clearly refused earlier as well as now to bear any charges due to your companys( Datacomps) fault, so would kindly send the balance cheque of Rs 750/-

As far as Clause no 4 is concerned please read the order form blue page copy which clearly mentions that if the product is not delivered due to any delay from Datacomp than complete refund is to paid back to the client .

And let me tell you that this is not any special case , you yourself know how much you have troubled me, to the extent that you in person have even used very abusive and bad language due to which I had severe health problem.

Also you are liable to pay interest for my money used for 7 weeks by datacomp , kindly note that is also pending yet.

So in that case rather than going back and forth kindly issue another cheque and request close the settlement as you have already caused enough trouble and aggreivation and greif to me and enough of my business is suffered due to your failure and delay in installation of the product.

I will not want any more loss even if that means only Rs 750/-.....................

Thanx
Dipti Furia



On 12/03/2009, Diptic
wrote:
Dear Mrs Dipti,
Kindly be informed that we have settled all acounts with you after paying the cheque of Rs 6005/- dated 28/02/09 drawn on HDFC bank this amount is in lieu to the software purchased by you. The deduction done on the same have been mentioned before the payment and a mail for the same has been sent to you as well.

Also be informed there is no clause no 4 as mentioned by you. We do not have any policy of cancellation of our product: We have considered you as a special case cancelled your order. We have settled all accounts regarding your order and have no liability any more.


---------- Forwarded message ----------
From: dipti furia
Date: 10 Mar 2009 16:52
Subject: Fwd: Cancellation Of Orde Of Dipti Furia
To: datacomp
Resending , Kindly revert.
Thanx
Dipti Furia

---------- Forwarded message ----------
From: Dipti Furia
Date: 9 Mar 2009 12:27
Subject: Re: Cancellation Of Orde Of Dipti Furia
Dear Deepti,
Since i was out of town, I am just replying your mail today,
Kindly please note this is not ok as I have paid Rs 6755/- and the problem of installation has happened due to your companies negligence so in that case why should I bear any kind of charges rather you should be feeling guilty about the way your company has delayed the whole process of installtion and used my money that was paid on 13th jan 2009 which is more than nearly 7 weeks prior.
Please note the terms and conditions mentioned on the your order form # point no 4 clearly states that refund of full amount will be given in case of cancellation of order to due to any delays from Datacomp.So please ensure that complete money that I have paid is refunded back to me as its completely Datacomps fault in being unable to install the product.

Please note rather I should be claiming for the interest of the money that you used for 7 weeks and the bussiness loss that I incurred due to the delay of the product from datacomp and over all the phone calls and aggravation caused to me because of the incident.
Please ensure the entire money of Rs 6755/- that I paid is refunded in total to me.Kindly revert asap .
Thanx
Dipti Furia



On 27/02/2009, Pradnya Dhuri (datacomp)wrote:
Dear Madam,


Please be informed that as per the company policy, we do not cancel orders once processed. Considering your case and the kind of problems you mentioned during the installation of the software,we agree to cancel your order. Also be informed, there would be a deduction of Rs. 750/- (4% tax + administration charges). A cheque of Rs. 6005/- would be sent to you shortly.

With Regards,
Deepti Kamath
(Sales Cum Support Co-Ordinator)



---------- Forwarded message ----------
From: dipti furia
Date: 24 Feb 2009 16:41
Subject: Fwd:

To: pradnyad (datacomp)
Awaiting reply yet.................

---------- Forwarded message ----------
From: dipti furia
Date: Fri, 20 Feb 2009 08:49:23 +0530
Subject: Re:

Please be informed that you had confirmed refund of my money 15 days ago
which is 2 weeks and so now, since you have been inefficient to finish the
required in stipulated period I am forced to charge you interest, as you
could not keep up to the issue my cheque yesterday now I need my money Rs
6755/ + Rs 310 as interest till 20february if cheque issue today or else
daily the interest would increase.

And about you yesterdays behaviour of calling me and saying that do not use
your reason of pregnancy as "majburi" (as weakness), I think you are totally
insane as you have caused enoung trauma to me by first not sending some one
to install the software and now not returning back my money from more than
1 month 7 days.
Anyways your company has lost this sale because of your indecent behaviour
and rude behaviour and your companyt has paid price for employing people
like you.



On 19/02/2009, Pradnya Dhuri wrote:

Please be informed that it takes at least 2 weeks for the refund of any
software purchased... and no interest will be given on the same.

From: dipti furia
Sent: Thursday, February 19, 2009 5:14 PM

Have been waiting for my refund from last 20 days and i have paid the money
on 13/1/09, please note I need my money within today evening , call me up as
soon as my cheque is ready of Rs 6755/-, After waiting for more than 15 days
for the installation of the software but no one called up for appointment ,
when i called up, you are reacting so rudely and if this is the way you give
after sales service, I am scared to even be associated with
unprofessionalism like this.You have taken more than 7 days to even reply
back on the mail below.After resending you emails and making "N" no of calls
, and then you want to counter defend saying your phone was very much
reachable, and then when I requested lets close this as I am pregnant and
dont want to deal on petty issue like this you are saying that even you are
sick and not well, so please conclude and return my own money for which I
have beening treated like beggar to get the same back, In fact after I spoke
to Anil today , was reconsidering to give you chance but you have been very
insulting and rude and I wonder how come you hold that position to talk to
your client like this.

Pls note if I do not receive my cheque by evening 19/02/09 , interest of
36% PA would be levied to you on my amount as am sure you are using my
money from past 1and 1/4 month for your rolling , and its clearly visible
as you have made a fake invoice date if 31/12/08, when I had not even seen
your product..... till approximately 7th january
Ands below reply to mail please be specific as to what are you working on.
Thanx

Mrs Furia


On 19/02/2009, *Pradnya Dhuri* wrote:

Kindly wait we are working on that
From: dipti furia
Sent: Wednesday, February 18, 2009 10:47 PM
To: pradnyad
Subject:
Dear Dipti /Anil

Resending kindly revert on below, and send the cheque of Rs 6755/- back its
more than 1month above and yet you are not even bothered to return back my
cheque after your inabilty to install the software on time. After all the
delays from your side , I thought at least you will be professional enough
to revert back on the mail but I think your company is only interested in
explioting and extracting money from innocent people like us that pay money
first and keep waiting for installment of software for ever as long as 1
month and more. Now you make sure you return back my Rs 6755/- along with
interest and all the phone charges incurred by me and the aggrevation
caused to me by you and your team members. I even left message with Mr anil
yesterday and he said that you ( Mrs dipti) will get in touch with me but
did not receive any call back and you dont even pick up your phone nor does
your office numbers are picked.

This is my last email to you after which I will be forced on to some
strong action against your organisation.

From

Mrs Furia


From: *dipti furia*
Date: 12 Feb 2009 17:13
Dear Dipti,

After long 30 mins of telecon with you, the mail attched below It clearly
shoows that your installation dept has not contacted me , As note from
paramjit is clearly stating some wrong number and also I fail to understand
the invoice date of 31/12/08 when I have not even got demo of the product in
december so than how can I close or book the product without
even understanding the product, so this is again somes paper work done to
acheive sales target.

I have paid cheque of Rs 6755 on 13/1/09, and yet the software is not been
installed, so I doubt the later upgradations and after sales service,so I
request you kindly make the refund of Rs 6755/ at your earliest.

Thanx

Dipti Furia

A legal letter asking the reason for taking adminstative charges and taxes need to be sent to the company. When the service provided is not at all worthy to the customer then what is the point in arguing and charging the price of the services provided, which is actually not provided. According to business law in India, untill and unless the customer is fully satisfied, he can't be charged of any service.

May Mr Addmin can help you, but you can try the link to demotemp41.nic.in/guest/complaint/default.asp or mail your full complain stating your full address, telephone no, date of purchase, seller's full name-address to ....complaints@core.nic.in....

Good luck