Dear Sir/Mam,
This complaint is about ICICI Lombard General Insurance,
It was a plan that if health insurance holder of ICICI Lombard admitted for more than 10 days then company will give 1000 Rs for per day to holder which they called convellance benefit.
My mom Reehana Mohammed Nawaz was hospitalized from 06 Aug 2010 to 21 Aug 2010 which was 15 days after that she discharged from hospital. And hospital bill was settled by ICICI Lombard, after that I called customer care of ICICI Lombard for my convellance amount of 15000 Rs then they told me I can give you max 10000 Rs only then I said OK to them. After that they said it will take a time for Doctor confirmation.

Finally they got confirmation from Dr on 28th Aug 2010 again I called customer care for claim then they told me you will get your cheque within 7 Working days and now today is 12th November 2010 and I still not received the cheque of 10000Rs. Its almost more than two and half month in between I called 27th times to customer care every time they said sir we are extremely sorry you will get your cheque with in 7 days and now these 7 days become two and half month.

When I asked the reason they replied me following reason
1)Sir cheque was printed it will come to you next 7 working days
2)Sir cheque was printed wrong
3)Sir due to our back office mistake cheque got stuck for senior signature
4)Sir you are the offline client but by mistakely cheque printed as a online client.
5)Sir your cheque is almost ready my back office person will call you for address verification and never call yet when I confirm then one of the person told me we don't have a call back facility.
6)Sir our server is down so cant check your status. Etc etc

One and half month before when I called customer care at that time Mr Ravi was on line he told me your cheque was ready from 27 September 2010 and it will come to you within 7 Days and your cheque number is 98807 Amount is 10000 Rs with these details he also given me a reference number which is 220100125187/1 but after 7 days when cheque never comes to me then I again called to customer care then Mr Venu was on line he said sir give me the request number I said I have only reference number then venu said we never give any client any reference number we give only request number and which number you have thats wrong number then I am shocked whats going on then I said leave it boss and now give the status of my cheque the venu said yes your cheque is ready now I am mailing you complaint to our senior you will get your cheque in next 7 working days and then he given me request number which is 211010685.

Then finally I received one message from ICICI Lombard on 11 November 2010 which was
“We have dispatched your endorsed policy on Jun 11 2010 by FIRST FLIGHT vide AWB No ZB1930235 then I am shocked to see the date of dispatched because month was mentioned June then I called to FIRST FLIGHT customer care for confirmation they told me I don't have any courier of your AWB No then I called again on 12th Nov 2010 to ICICI Lombard customer care this time Trisha was on line she told me sir plz give me 3 working days of time ill check and try to resolve this thing asap.

Now Sir I am very much irritated please try to solve this thing asap, details are below

Name: Reehana Mohammed Nawaz
Policy Number Is : 4034i / CHC / 05329434 / 00 / 000
Card No: IHPN - 05554674 / 01
Date Of Birth: 28 Feb 1967.