Yatra.com service.....No Customer Service at all
This is a discussion on Yatra.com service.....No Customer Service at all within the Railways forums, part of the Transportation category; I had booked TO and FRO a rail ticket from Yatra.com from Pune to Hyderabad. Due to some unavoidable circumstance ...
- 11-10-2011, 06:08 PM #1Junior Member
- Join Date
- Aug 2011
Yatra.com service.....No Customer Service at allI had booked TO and FRO a rail ticket from Yatra.com from Pune to Hyderabad. Due to some unavoidable circumstance I had to cancel the trip.
Cancelled on 7th Nov, 2011 early in the morning say somewhere around 8 AM.
IRCTC refunded amount on 8th Nov, 2011 but still not credited in the account.
Now the question is where is the money. In the IP network, In the Air, or with yatra not sure though.
As per IRCTC records the amount is Refunded however its not credited..... Now when I am following up with Yatra people I am not getting proper response. On Homepage of Yatra.com they have given number to contact 1860 5000 500 or 0987 1800 800 (All Networks) when ever called on this number an Idiot lady ( answering machine ) asks to select the certain options which ends no where. Very important thing is that idiot lady ( answering machine ) says to drop an email to email@example.com I have sent a multiple emails but till date no one has replied to check or confirm whats the issue.
When I call respective Yatra.com in Pune or Mumbai they at least 10 rings to ring to answer the phone.
Request you if anyone is listening kindly resolve this issue which is making me frustrated. I am commom man and amount which is stuck matters me a lot.
One of the unsatisfied customer
- 11-11-2011, 06:59 AM #2Unregistered Guest
Yatra.com I am Still waiting for reply......
IRCTC Confirms that they have refunded then why Yatra guys are taking more then 3 Days. This is really pathetic
- 11-11-2011, 10:30 AM #3Senior Member
- Join Date
- Mar 2011
Dear Mr Hadpad,
Thank you for sharing your feedback with us.
As per our refund policy, the refund on your ticket has been processed at our end within 72 hours of the cancellation. The refund was processed by us on 10th November. The bank would take approx. 3-5 working days to credit the amount of Rs 2560 to your account.
Should you have any further concerns, please contact us at firstname.lastname@example.org and we would be happy to assist you.
- 11-11-2011, 04:01 PM #4Purnendu Pradhan Guest
Online cancellation problem for Kingfisher Flight
I want to cancel my flight bookings on 30th Nov 2011 from Bhubaneswar
to Delhi via Kingfisher Red flight (20:00 Hrs - 22:00 Hrs). Airline
PNR- GOABLJ yatra reference no. 7867381.
I am not able to cancel the ticket through online portal. Kindly guide
me in this matter or call in no. 9938250130, 8895780036.
E-mail Id- email@example.com
- 05-08-2012, 09:44 PM #5sumit_dey Guest
Refund amount not credited, Yatra ref nmbr DOBWYE
We have not received the refund for the second cancellation on this reference number which happened on the 21st of last month. Kindly check and do the needful to get this amount refunded on priority.
- 07-05-2012, 05:12 PM #6Junior Member
- Join Date
- Jul 2012
I tried to book two tickets on yatra which were showing available,after entering all my card information and everything when i clicked continue they kept me waiting for around 10 minutes and after that a message popup saying that your tickets are not confirmed however my '6000' rs has been debited from my account..when i tried to call them they were responding and they don't even have valid cust care numbers i tried so many times and they keep telling me that mam u have to write to out cust care dept???why so????but despite that i wrote an email also but they did not return my money yet.My yatra ref number is 428BGG ...i want my money back as soon as possible...i request evryone not to buy anything from yatra.com they are frauds..
no customer care at all..
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