Dear Sir,

Please see the below communication regarding to this complaint,

Thanks & regards

Harish Kumar


Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. 2260198477 has been forwarded to CCM/North Western Railway on dt. 22.05.09. We have already issued Reminder No. 1 dt. 20.08.09 to concerned railway to chase up the case. But despite reminder refund yet not received from the concerned railway. Now we are sending a Reminder No. 2 dt. 10.11.09 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.

Regards,
Sanjay Suman
tdrprocess@irctc.co.in
Ph: 011- 23345900


harish kumar wrote:
Dear Sir,

Some body can look for this matter or any further suggestion.

I waiting for the reply since long time.

Thanks

Harish Kumar

--- On Tue, 10/6/09, harish kumar <harish_trumac@yahoo.com> wrote:

From: harish kumar <harish_trumac@yahoo.com>
Subject: Re: Reminder: Fund not received
To: "tdrprocess" <tdrprocess@irctc.co.in>
Date: Tuesday, October 6, 2009, 3:30 PM


Dear Sir,

Refere to first mail from IRCTC, the minimum time for this kind of refund will take 3 months, But the same matter is already 5 months old, can you please tell me any expected date of refund,

Being a computerised system it is taking too much long time.

Thanks & regards

Harish Kumar



--- On Wed, 9/30/09, tdrprocess <tdrprocess@irctc.co.in> wrote:

From: tdrprocess <tdrprocess@irctc.co.in>
Subject: Re: Reminder: Fund not received
To: "harish kumar" <harish_trumac@yahoo.com>
Date: Wednesday, September 30, 2009, 2:54 PM

Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. 2260198477 has been forwarded to CCM/Northern Railway on dt. 22-may-2009. We have already issued Reminder No. 1 dt. 20.08.09 to concerned railway to chase up the case. But despite reminder refund yet not received from the concerned railway. Now we are sending a Reminder No. 2 dt. 30.09.09 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account..


Regards,
Sajjan Kumar
tdrprocess@irctc.co.in
Ph: 011- 23345900



harish kumar wrote:

Dear Sirs,

Please look into the below matter and resolve the problem as soon as possible,

Thanks

Harish Kumar

--- On Wed, 8/12/09, harish kumar <harish_trumac@yahoo.com> wrote:

From: harish kumar <harish_trumac@yahoo.com>
Subject: Fund not received
To: "IRCTC" <care@irctc.co.in>
Date: Wednesday, August 12, 2009, 11:01 AM

Dear Sir/Madam,

Still i am waiting for the refund of below issue.

Please do need full as earlist as possible.


Thanks & regards

Harish Kumar
TDR Details

Transaction Details
PNR Number 2260198477 Booked On 16-5-2009
Transaction ID 0114899227 Ticket Type eticket
Class 3A Internet Service Charge Rs 35.00
Date Of Journey 20/5/2009 Ticket Charge Rs 1160.00
Bank UTI Total Rs 1195.00
Train No 2983 Railway Zone NR
From Station BHIWANI(BNW) IRCTC Zone CCM/NR
To Station CHANDIGARH(CDG) Quota General
Ticket Details

S# Name Age Sex Coach Seat Res-Status

1 Lokesh Kumar 30 Male G8 0065/ MB Booked

2 Manju 28 Female G8 0067/ SL Booked

3 Harish Kumar 26 Male G8 0063/ UB Booked

4 Savita 24 Female G8 0066/ UB Booked

Reason For TDR : the route of train has been changed,
TDR Status : CCM Registered
Reference No : ekt200905220531448
TDR Filing Date : 22-May-2009
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00