Dear Sir/madam,
>
> PNR No. 4312884128
> Train No. 2007
> Train Name. Shatabdi Exp
> From Station - Chennai Central
> To Station - Bangalore Citi Junction
> Date of Travel - 31/12/2009
>
> I regret to inform you that snaks and drinks have been denied to my
> daughter (Shivani-Aged 6 years), a half ticket holder who has
> travelled along with my mother Savithri on 31/12/2009 through
> Shatabdi Exp from Chennai to Bangalore. Only the dinner was
> provided to the child and it was also informed that the same has been
> provided on humanitarian ground which is not eligible to the child.
> I understand that travelling through shatabdi Exp was not an ordinary
> one and the fare is much more higher than the ordinary fares even for
> half ticket holders.
>
> I just wanted to understand the rule on facilities be utilised by the
> children travelling on half ticket. Is it the right way that being
> a child travelling on half ticket should suffer without eating
> anything? It was a shocking behaviour of the Southern Railways. I
> think, child is eligible to utilise all the services which is being
> provided to adult as we noticed that she has been provided with all
> snacks, food and drinks on her return to Chennai on 02/01/2009
> through Shatabdi Experess.
>
> I request you to take the matter and explain why did the child's
> right was not protected and the eligibility was not met out. If it
> is the human error, the necessary action should be taken against them
> and i am eligile to get the refund with penalty for not providing the
> required facilities.
>
> Appreciate your early response.
>
> Thanks
> Balasubramanian V
> Mob: 9840945814