Myself Umesh Arora from Faridabad. We were booked from Nizamudin to Amritsar on Shane Punjab train no.2497,travel date 02Oct2009, class 2S and coach D13.wHEN WE REACHED AT THE STATION TO BOARD THE TRAIN,WE FOUND THAT COACH D13 GOT CANCELLED AND THEY MERGED GENERAL COACH WITH D13 WHICH WAS RESERVED COACH. TILL AMRITSAR NO TT/TICKET CHECKER CAME TO SEE IN THE COACH AND THERE WAS FULL OF CHAOS AS PEOPLE TRAVELLING IN GENERAL WARD ALONGWITH PEOPLE WHO WERE HAVING RESERVED SEATS IN D13 BUT THERE WAS NO SEAT NUMBER ,NO CLEAR GUIDLINES AS TO WHERE TO SIT AND HOW. IT WAS A BAD MEMORABLE EXPERIENCE OF MY LIFE AS WE WERE TRAVELLING WITH OUR FAMILY OF 5 PEOPLE AND ONE INFANT AND FACED PROBLEM /TRAUMA IN THAT SO CALLED RESERVED COACH (D13) . INDIAN RAILWAYS SHOULD TAKE THE RESPONSIBILITY THAT THEY WERE NOT ABLE TO PROVIDE RESERVED COACH TO THE PEOPLE WHO HAVE BOOKED RESERVED SEATS AND PAID THE AMOUNT FOR THE SAME. INDIAN RAILWAYS SHOULD APOLOGISE AND COMPENSATE FOR THE TRAUMA/PROBLEM WE FACED THOUGH WE PAID THE MONEY FOR RESERVED COACH BUT TRAVELLED IN A GENERAL COACH AS NO OPTION WE HAD AND NO TT CAME TO SEE US.THEY SHOULD HAVE ENSURED THAT EVERYTHING IS FINE IN THE COACH.
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