Respected Sir/Madam,

I have a grievance to be addressed.

I tried to travel from Hubli to Belgaum on 29th September, 2009 by Rani Chennamma Express [Train no 6589]. I had to take my 11 months old ,fully vaccinated dog - Golden Retriever and booked it under Parcel section and paid necessary fees for the same. The receipt no is 448682. The parcel section wrote on top of the receipt that "loading and unloading will be done by the party". On reaching the BREAK VAN, the GUARD of the train by name Mr Nazim behaved very rudely saying that he wont allow any DOG inside the BONE. On requesting, he started giving many invalid reasons saying that the Parcel fellows themselves have to come, when I was ready to load and unload the DOG and be just next to the BREAK VAN in the General Bogie.He even pushed me off from the train when it started and the public who were watching started shouting at him. But he didnt budge. I went back and complained to the Station Master who convinced me to board the next train named Jodhpur Express. I did so and came to Belgaum.

Its not the question about me travelling back, but please do let me know whom to register this complaint and tell them to educate their staff to behave with people politely and orient them what would be the concern of PET LOVERS. When we follow the rules framed by them, why dont the staff follow the same rules. If it was the mistake of Parcelling authority, why is that I was punished...? Let the Railway staff learn how to GIVE RESPECT & TAKE RESPECT.

I have taken his snap in my mobile. The receiving Parcel section in Belgaum didnt give me a copy of the reciept, but told me to note down the number....What else can be done regarding this issue...?