Originally Posted by richa sharma

i booked a dinning table and bookshelf worth rs.15998/-on 11.08.2012, in discount season of yours,
i was assured that delivery of furniture will take place with in 15-20 days after booking.
Now its 27 days over, and no intimation of delivery had been take place.
I visited the store twice but don't receive a good response from your people. They just told that its from our head office.
Initially they told me that first the deliver the furniture and after 3-5 days their man will come to assemble it, this "3-5 assembling factor" was told by them when i visited the store after 24 days from booking, then i told them that my whole family is working for us it is not that much easy to manage the time twice, they replied that this is their policy.
I just want you people to look into the matter and just told them to be transparent enough at the time of selling.
detail are- slip no- T13/19396
bill no. -3456

Dear customer,

Hi I am Priya from Future Group. I regret the inconvenience caused to you. In order to assist you I would request you to provide us with your contact details please write to us at priya@futuregroup.in along with your reference id 7248 and we will get back to you.

Regards,
Priya
Future Group Care

i hope that some realy action will be taken so i am complaint going to do its not frist time its secound time happen in same store same product and same person so i want see forum can do any thing or not 2month back i taken from phonix big bazaar bangalore food item chikki pkt but when i consum i find its expried so i call the big bazaar people and infrom they came and appologies to me so as a human being i excuse them but on 16th sep on shopping time i found the same product available there so i taken the product in my hand and infrom the same supervisor regarding these matter the same same person so its complette careless so i need necessary action as soon as possible product and the bill is with me

thank you

Originally Posted by aankesh007@gmail.com

i HAD PURCHASED THE AIR BAG FROM BIGBAZAAR,GIP MALL,NOIDA ON 02-SEP-2011,HOWEVER THE PURCHASED ITEM HAS A MINUTE FAULT IN IT SO WE WENT THERE TO GET THAT THING REPLACED.UNFORTUNATELY THE CUST SERVICE REP PURAN WAS RUDE AND DINT GIVE ANY RESOLUTION AND WE HAD NO OPTION TO COME BACK AND COMPLAINT TO CONSUMER FORUM.THE BED IS STILL WITH THEM AND WE ARE LOOKING FOR A RESOLUTION,KINDLY HELP US TO RESOLVE IT ASAP.
TIN NO:-10800348001



Thanks,
Aankesh
tel:-8527882623

Dear customer,

I trust that your issue has been resolved and I hope that you are satisfied with the resolution. In case you have any queries please get in touch with us and we will be glad to assist you.

Regards,
Priya
Future Group Care

sir, maine 25.8.12 ko study tabla big bazaar t. i maal indore (m.p) se purchase ki thi.Table ka mirroe 20 days ke baad bhi nahi fit kiya gaya hai.phone per aaj kal ,aaj kal kaha ja raha hai.Maine pura payment purchase time per hi ker diya tha .My bill no.0009847,approval code is 028730.Invoice no is T-6/83750.sir please sort out my problum as soon as possible. Thanks..

I have purchased some items from Big Bazar Calicut (Kozhikode) Kerala on 18 Sep 2012.

After I made the cash payment for purchased items, I noticed, some amount has been entered on cash receipt (No. 0013837 dtd 18 sep 2012, at 16:50 Hrs)without mentioning the product name. When I enquired about this to customer care, the supervisor has informed me , that these are the price of carry bags. Goverment of kerala has been ORDERED (R ) ORDERED to collect baggage money from customer. Now my complaint/doubt is:-

1) If a Government Order is there why it was not showed publically for the information of customer.? (whether it is a GO or Instruction from Government of Kerala, it is also to be displayed publicaly).

2) Why this information (Carry bags are chargeable) is not displayed publicaly in the shop..?? (means hiding from customer)

3) Why these details (Cover charges) are not mentioning on cash receipt clearly..?

4) Why a customer (person) should pay for the publicity/advt of your group (BIG BAZAR). If at all customer is paying, it should be to plain cover without the advt of any brand or group.

thanks
Abdul Nazer.T
Mob No. +919947284479

Originally Posted by Unregistered

I have purchased some items from Big Bazar Calicut (Kozhikode) Kerala on 18 Sep 2012.

After I made the cash payment for purchased items, I noticed, some amount has been entered on cash receipt (No. 0013837 dtd 18 sep 2012, at 16:50 Hrs)without mentioning the product name. When I enquired about this to customer care, the supervisor has informed me , that these are the price of carry bags. Goverment of kerala has been ORDERED (R ) ORDERED to collect baggage money from customer. Now my complaint/doubt is:-

1) If a Government Order is there why it was not showed publically for the information of customer.? (whether it is a GO or Instruction from Government of Kerala, it is also to be displayed publicaly).

2) Why this information (Carry bags are chargeable) is not displayed publicaly in the shop..?? (means hiding from customer)

3) Why these details (Cover charges) are not mentioning on cash receipt clearly..?

4) Why a customer (person) should pay for the publicity/advt of your group (BIG BAZAR). If at all customer is paying, it should be to plain cover without the advt of any brand or group.

thanks
Abdul Nazer.T
Mob No. +919947284479

Dear Abdul,

Hi, I am Priya from Future Group. I regret the inconvenience caused to you. We have taken a note of your concern and we will get back to you soon.

Regards,
Priya
Future Group Care

IM A REGULAR CUSTOMER OF BIG BAZAAR.ITS THE FIRST TIME THAT SOMEONE AT BIG BAZAAR HS MISBEHAVED WITH ME..ITS REALLY VERY DISAPPOINTING.
I HAVE FOLLOWING COMPLAINTS AGAINST THE BIG BAZAAR MEMBERS...
1)WE WERE SHOPPING EVERYDAY FROM BIG BAZAAAR..WE HV BILLS WORTH Rs.2500 AS AN EVIDENCE..BUT THAT DAY WHEN WE WERE THERE TO BUT KURTIES ONE OF YOUR STFF MEMBER NAMED SUNITA SHARMA WHO WS AT THE TRIAL ROOM AT LADIES SECTION ACUSED US FOR COMING EVERYDAY TO BIG BAZAAR,SHE SAID-"KYA MAM AAP ROJ ROJ AA JATE HO YAHA."..I FELT VERY MUCH OFFENDED..I JST WANT TO KNOW THAT ARE THERE ANY RULES THAT A CUSTOMER CANT COME MORE THAN ONCE TO SHOP AT BIG BAZAAR????

2)WHEN WE ASKED HER THE SAME THE HEAD OF THE WORKERS SHIV CHARAN BLAMED US OF TAKING PHOTOGRAPHS AT THE TRIAL ROOM ...IF YOU COULD SEE THE CCTV FOOTAGE HIS ACQUISITION IS FALSE..

3)HE ALSO USED ILL WORDS LIKE..."YE AURTO WALA DIMAAG APNE GHR RAKH K AAYA KARO",AND.."MERA KYA UKAAD LOGI TUM AURTE""

4)WE WERE ALSO FORCED TO KEEP THE UNBAUGHT STUFF ON HANGERS FROM THE PLACE WE TOOK THEM AND NOT IN THE BIN OUYSIDE THE TRIAL ROOM SAYING THAT "MADAME AAPKE KAPDE YAHA MAT FAILAAO,HANGER ME TAANG K WAPAS JAGAH PE RAKH K AAO,HM KYA YHI KRTE RAHENGE YAHA PE,AAP ROJ 2 KAPDE KHAREEDTI HO OR CHAAR YHA FAILA JAATI HO ""

5)WHEN WE WANTED TO LAUDGE A COMPLAINT,THE STORE MANAGER WHO INTRODUCED HIMSELF AS Mr.MITTAL DIDNT PROVIDE US WITH THE COMPLAINT BOOK,RATHER HE FORCED US TO WRITE OUR COMPLAINT ON PLAIN SHEET OF PAPER AND ASSURED US TO TAKE THE ACTION,BUT NO ACTION WAS TAKEN.

I WS VERY MUCH DISSAPONTED WITH THE BEHAVIOUR OF THE STAFF.I STRONGLY FEEL THAT I WAS INSULTED AT BIG BAZAAR AND THE NECESSORY ACCTION MUST BE TAKEN AGAINST THE STAFF.KINDLY TAKE SOME ACTION SO THAT THIS KIND OF BEHAVIOUR IS NOT DONE AGAIN WITH ANY CUSTOMER...ILL BE WAITING FOR YOUR REPLY....
MY EMAIL ID.-PRAGATI.SAXENA@YMAIL.COM
PH NO-9355981526,8909467656

Originally Posted by richa sharma

i booked a dinning table and bookshelf worth rs.15998/-on 11.08.2012, in discount season of yours,
i was assured that delivery of furniture will take place with in 15-20 days after booking.
Now its 27 days over, and no intimation of delivery had been take place.
I visited the store twice but don't receive a good response from your people. They just told that its from our head office.
Initially they told me that first the deliver the furniture and after 3-5 days their man will come to assemble it, this "3-5 assembling factor" was told by them when i visited the store after 24 days from booking, then i told them that my whole family is working for us it is not that much easy to manage the time twice, they replied that this is their policy.
I just want you people to look into the matter and just told them to be transparent enough at the time of selling.
detail are- slip no- T13/19396
bill no. -3456

Dear customer,

Just a reminder that we haven't received any response from your end.

Regards,
Priya
Future Group Care

Originally Posted by Unregistered

I have purchased some items from Big Bazar Calicut (Kozhikode) Kerala on 18 Sep 2012.

After I made the cash payment for purchased items, I noticed, some amount has been entered on cash receipt (No. 0013837 dtd 18 sep 2012, at 16:50 Hrs)without mentioning the product name. When I enquired about this to customer care, the supervisor has informed me , that these are the price of carry bags. Goverment of kerala has been ORDERED (R ) ORDERED to collect baggage money from customer. Now my complaint/doubt is:-

1) If a Government Order is there why it was not showed publically for the information of customer.? (whether it is a GO or Instruction from Government of Kerala, it is also to be displayed publicaly).

2) Why this information (Carry bags are chargeable) is not displayed publicaly in the shop..?? (means hiding from customer)

3) Why these details (Cover charges) are not mentioning on cash receipt clearly..?

4) Why a customer (person) should pay for the publicity/advt of your group (BIG BAZAR). If at all customer is paying, it should be to plain cover without the advt of any brand or group.

thanks
Abdul Nazer.T
Mob No. +919947284479

Dear Abdul,

I believe that your concern stands satisfactorily resolved. I hope that you are satisfied with the resolution. In case you have any further queries please get in touch with us we will be glad to assist you.

Regards,
Priya
Future Group Care

Hi,
My card No is 9401 1547 0967 2407.
I had recently transacted on Make My Trip under Booking Id IN1209B06976.
I was told to approach you for getting the reward Points.
My querry is -
1. How many points are accrued to my account after this txn points are credited?
2. How do I periodically check my account for the Balance.
How do I add points for txns done in future, so that I do not trouble you every time.
Regards,
Kamini Aggarwal
Mob : 93124 08161
Email : vinodagg48@hotmail.com

I bought four number of National Chairs ( Plastic Chairs ) from BIG BAZAAR Aditya Mall ,Indirapuram Ghaziabad ,UP ,about three months back .It was a general perception to me that the items purchased from Big Bazaar are of high quality ,and therefore I do my regular shopping including grocery etc from nearby big bazaar .

The perception made however proved to be wrong ,and to my surprise the chairs developed a defect after couple of weeks later .What started happening is that ,while a person is sitting on the chairs ,the legs of chairs start to spread slowly .Due to fear of falling down ,we started avoid siting into the single chair and make a stack of two chairs ,if required to sit .Last week my father visited our house and sat on one of the chair , unaware of the fact that they are problematic chairs .After couple of minutes later the chair's leg broke and he fell down with a thud .Fortunately he was supported by side wall of my house and closely escaped from a serious injury .

It was really a bad experience with Big Bazaar product and forced me to make a judgement ,that there is no quality check done before buying products from vendors .Unfortunately I didn't keep the bill of purchase ,as I didn't anticipate the problem.Had I anticipated the quality of chairs ,I would not have made a purchase .

I now request you to address the issue and refund the money or replace the chairs with good quality chairs ,as soon as possible.

Thanks in advance.

Originally Posted by Unregistered

IM A REGULAR CUSTOMER OF BIG BAZAAR.ITS THE FIRST TIME THAT SOMEONE AT BIG BAZAAR HS MISBEHAVED WITH ME..ITS REALLY VERY DISAPPOINTING.
I HAVE FOLLOWING COMPLAINTS AGAINST THE BIG BAZAAR MEMBERS...
1)WE WERE SHOPPING EVERYDAY FROM BIG BAZAAAR..WE HV BILLS WORTH Rs.2500 AS AN EVIDENCE..BUT THAT DAY WHEN WE WERE THERE TO BUT KURTIES ONE OF YOUR STFF MEMBER NAMED SUNITA SHARMA WHO WS AT THE TRIAL ROOM AT LADIES SECTION ACUSED US FOR COMING EVERYDAY TO BIG BAZAAR,SHE SAID-"KYA MAM AAP ROJ ROJ AA JATE HO YAHA."..I FELT VERY MUCH OFFENDED..I JST WANT TO KNOW THAT ARE THERE ANY RULES THAT A CUSTOMER CANT COME MORE THAN ONCE TO SHOP AT BIG BAZAAR????

2)WHEN WE ASKED HER THE SAME THE HEAD OF THE WORKERS SHIV CHARAN BLAMED US OF TAKING PHOTOGRAPHS AT THE TRIAL ROOM ...IF YOU COULD SEE THE CCTV FOOTAGE HIS ACQUISITION IS FALSE..

3)HE ALSO USED ILL WORDS LIKE..."YE AURTO WALA DIMAAG APNE GHR RAKH K AAYA KARO",AND.."MERA KYA UKAAD LOGI TUM AURTE""

4)WE WERE ALSO FORCED TO KEEP THE UNBAUGHT STUFF ON HANGERS FROM THE PLACE WE TOOK THEM AND NOT IN THE BIN OUYSIDE THE TRIAL ROOM SAYING THAT "MADAME AAPKE KAPDE YAHA MAT FAILAAO,HANGER ME TAANG K WAPAS JAGAH PE RAKH K AAO,HM KYA YHI KRTE RAHENGE YAHA PE,AAP ROJ 2 KAPDE KHAREEDTI HO OR CHAAR YHA FAILA JAATI HO ""

5)WHEN WE WANTED TO LAUDGE A COMPLAINT,THE STORE MANAGER WHO INTRODUCED HIMSELF AS Mr.MITTAL DIDNT PROVIDE US WITH THE COMPLAINT BOOK,RATHER HE FORCED US TO WRITE OUR COMPLAINT ON PLAIN SHEET OF PAPER AND ASSURED US TO TAKE THE ACTION,BUT NO ACTION WAS TAKEN.

I WS VERY MUCH DISSAPONTED WITH THE BEHAVIOUR OF THE STAFF.I STRONGLY FEEL THAT I WAS INSULTED AT BIG BAZAAR AND THE NECESSORY ACCTION MUST BE TAKEN AGAINST THE STAFF.KINDLY TAKE SOME ACTION SO THAT THIS KIND OF BEHAVIOUR IS NOT DONE AGAIN WITH ANY CUSTOMER...ILL BE WAITING FOR YOUR REPLY....
MY EMAIL ID.-PRAGATI.SAXENA@YMAIL.COM
PH NO-9355981526,8909467656

Dear Pragati,

Hi I am Priya from Future Group. I apologize for the inconvenience caused to you. We have taken a note of your concern and your issue has been escalated to the concerned team. They will get in touch with you shortly.

Regards,
Priya
Future Group Care

Originally Posted by Unregistered

I bought four number of National Chairs ( Plastic Chairs ) from BIG BAZAAR Aditya Mall ,Indirapuram Ghaziabad ,UP ,about three months back .It was a general perception to me that the items purchased from Big Bazaar are of high quality ,and therefore I do my regular shopping including grocery etc from nearby big bazaar .

The perception made however proved to be wrong ,and to my surprise the chairs developed a defect after couple of weeks later .What started happening is that ,while a person is sitting on the chairs ,the legs of chairs start to spread slowly .Due to fear of falling down ,we started avoid siting into the single chair and make a stack of two chairs ,if required to sit .Last week my father visited our house and sat on one of the chair , unaware of the fact that they are problematic chairs .After couple of minutes later the chair's leg broke and he fell down with a thud .Fortunately he was supported by side wall of my house and closely escaped from a serious injury .

It was really a bad experience with Big Bazaar product and forced me to make a judgement ,that there is no quality check done before buying products from vendors .Unfortunately I didn't keep the bill of purchase ,as I didn't anticipate the problem.Had I anticipated the quality of chairs ,I would not have made a purchase .

I now request you to address the issue and refund the money or replace the chairs with good quality chairs ,as soon as possible.

Thanks in advance.

Dear customer,

Hi, I am Priya from Future Group. I regret the inconvenience caused to you. I would request you to write to us at priya@futuregroup.in along with your invoice details, contact details and reference id 7894 and we will get back to you.

Regards,
Priya
Future Group Care

Originally Posted by Unregistered

IM A REGULAR CUSTOMER OF BIG BAZAAR.ITS THE FIRST TIME THAT SOMEONE AT BIG BAZAAR HS MISBEHAVED WITH ME..ITS REALLY VERY DISAPPOINTING.
I HAVE FOLLOWING COMPLAINTS AGAINST THE BIG BAZAAR MEMBERS...
1)WE WERE SHOPPING EVERYDAY FROM BIG BAZAAAR..WE HV BILLS WORTH Rs.2500 AS AN EVIDENCE..BUT THAT DAY WHEN WE WERE THERE TO BUT KURTIES ONE OF YOUR STFF MEMBER NAMED SUNITA SHARMA WHO WS AT THE TRIAL ROOM AT LADIES SECTION ACUSED US FOR COMING EVERYDAY TO BIG BAZAAR,SHE SAID-"KYA MAM AAP ROJ ROJ AA JATE HO YAHA."..I FELT VERY MUCH OFFENDED..I JST WANT TO KNOW THAT ARE THERE ANY RULES THAT A CUSTOMER CANT COME MORE THAN ONCE TO SHOP AT BIG BAZAAR????

2)WHEN WE ASKED HER THE SAME THE HEAD OF THE WORKERS SHIV CHARAN BLAMED US OF TAKING PHOTOGRAPHS AT THE TRIAL ROOM ...IF YOU COULD SEE THE CCTV FOOTAGE HIS ACQUISITION IS FALSE..

3)HE ALSO USED ILL WORDS LIKE..."YE AURTO WALA DIMAAG APNE GHR RAKH K AAYA KARO",AND.."MERA KYA UKAAD LOGI TUM AURTE""

4)WE WERE ALSO FORCED TO KEEP THE UNBAUGHT STUFF ON HANGERS FROM THE PLACE WE TOOK THEM AND NOT IN THE BIN OUYSIDE THE TRIAL ROOM SAYING THAT "MADAME AAPKE KAPDE YAHA MAT FAILAAO,HANGER ME TAANG K WAPAS JAGAH PE RAKH K AAO,HM KYA YHI KRTE RAHENGE YAHA PE,AAP ROJ 2 KAPDE KHAREEDTI HO OR CHAAR YHA FAILA JAATI HO ""

5)WHEN WE WANTED TO LAUDGE A COMPLAINT,THE STORE MANAGER WHO INTRODUCED HIMSELF AS Mr.MITTAL DIDNT PROVIDE US WITH THE COMPLAINT BOOK,RATHER HE FORCED US TO WRITE OUR COMPLAINT ON PLAIN SHEET OF PAPER AND ASSURED US TO TAKE THE ACTION,BUT NO ACTION WAS TAKEN.

I WS VERY MUCH DISSAPONTED WITH THE BEHAVIOUR OF THE STAFF.I STRONGLY FEEL THAT I WAS INSULTED AT BIG BAZAAR AND THE NECESSORY ACCTION MUST BE TAKEN AGAINST THE STAFF.KINDLY TAKE SOME ACTION SO THAT THIS KIND OF BEHAVIOUR IS NOT DONE AGAIN WITH ANY CUSTOMER...ILL BE WAITING FOR YOUR REPLY....
MY EMAIL ID.-PRAGATI.SAXENA@YMAIL.COM
PH NO-9355981526,8909467656

Dear Pragati,

This is to inform you that we have taken strict action against the concerned lady Guard , ( we have asked the security agency to remove her from the Duty at Big Bazaar ) and also given warning to the security supervisor. We hope that you will accept our sincere apology and have a better experience with us in future. Please get in touch with us for any further queries we will be glad to assist you.

Regards,
Priya
Future Group Care