This is a discussion on Fraudulent transaction by JustDial within the Product And Services forums, part of the Miscellaneous category; Hi, This is to bring to your notice that I, Ashok Kumar Pandey, owner of MathGuruDelhi.com, entered into a contract ...
Junior Member
Fraudulent transaction by JustDial Hi,
This is to bring to your notice that I, Ashok Kumar Pandey, owner of MathGuruDelhi.com, entered into a contract for one year with JustDial in the year 2009 wherein Rs. 1628.00 (Rupees One Thousand Six Hundred Twenty Eight only) was to be debited every month up to eight months from PNB Savings Account 0632000195007717 through ECS. The last ECS being honored in the year 2009 was on 21st Dec 2009. After that on account of unsatisfied/poor services from them I contacted Mr. Shakir Hussain and Ms Rehana several times on phone. When I put forth my grievances and asked for terminating the contract and refunding my balance money with them, I was asked to calm down stating that I would get the desired services vide a new contract wherein the balance amount of my money would be transferred/adjusted and the old contract would stand null and void. When my balance money with them was diminishing, I received a call from them asking me to renew the contract to which I declined. Since then, from Jan 2010 my account was untouched by them. Assuming everything was over in a fair way, I considered myself free of any contract.
Shockingly, on 28th Nov 2011, an invoice was raised vide ECS into my bank which was dishonored due to insufficient fund. Frustrated, I called JustDial’s customer care number repeatedly but my calls were put on mute after initial “HELLO”. Again on 3rd Dec 2011 and 27th Dec 2011, similar invoices were raised into my bank which were honored respectively.
On verifying my bank statement today, I was horrified. Immediately, I contacted their customer care cell and talked to Ms Poonam, the customer care executive. She informed me that there was no running contract between MathGuruDelhi.com and JustDial. She further asked me to email them a written complaint and a copy of my bank statement. The aforesaid transactions done by them in my bank account are fraudulent and unauthorized. Hence, as instructed by the executive, I sent them an email on 24th Jan 2012 and received an auto generated reply stating that my grievance would be addressed within 48 hours. I also made a complaint on 24th Jan 2012 on their website and received a Complaint No CSNJAN12Q7V4Q2.
Till date I have not received any revert message from them. However, I received SMS on 25th Jan 2012 and 27th Jan 2012 on my mobile stating that I need to honor the ECS else I would lose business. Being annoyed, I again called up their customer care cell and this time my call was attended by Mr. Aditya who disconnected my phone on hearing my agony. Further again, Mr. Raghunandan from Just Dial called me up to update my free listing with them. When I confronted him with their fraudulent presenting of ECS into my savings account, he told that it happened due to some technical snag. He also disconnected the conversation without giving any solution.
In light of the above fact, I request you to please help me get my money back from them along with the bank charges on a priority basis.
I hereby declare to disclose other relevant facts as and when required by you.
Regards,
Ashok Kumar Pandey
9310656973
Member
Dear Mr. Pandey,
Greetings!!! of the day.
With reference to your above mentioned comments & telephonic discussion, we would like to inform you that your all issues have been resolved now.
Hence, you are requested to kindly withdraw your complaint & contact us at 011-6167080 or write us on delhi@justdial.com for any other queries, we will be glad to assist you & provide you the best possible solutions/services.
Team Just Dial.
Just-dial complaint Respected Sir,
I am Mrs Hutoxy K Bhadha. My husband’s name is Mr. Kersi F.Bhadha. One of my friends recommended me to the Just –Dial Paid Services for getting Home-Tuitions, as my husband and me ,both retired,wanted to supplement our income by giving tuitions.
I contacted their free help-line 28888888, on 07/04/2012. Being very anxious to book (read as’trap’) a new customer their representative Mr R Patel visited my residence after constantly contacting me and my husband over the mobile. After sweet-talking us into the matter as to how he would get us tuition students from within our locality and its surroundings (Nepean Sea Road, Kemps Corner, Gowalia Tank and Malabar Hill) so that I can teach students at my House. He collected an amt. of Rs.5,056/- separately from each of us, with a condition of e.c.s.debits of Rs.1685/-per month for 12 mths., separately for both of us. After almost 2 hours of persuasion by him. It is common sense that we felt that the contract should start after summer vacations, BUT HE ASSURED US THAT THE CREAM OF CLASSY STUDENTS are already looking out for tuition Sirs, and Teachers. We were gullible enough to fall to this BAIT. We did get offers but from Malad, Santacruz, Borivali, Thane meaning that the sms’s and mails sent to us were a totally, useless exercise just to GATHER MONIES FROM WE RETIRED couple. When we contacted their representative several times he picked up the phone and said, he would get back to us. We sent several e-mails to Mumbai @ just –dial.com who replied via phone and messages that THEY did not have a LOCALISED PACKAGE but ZONE _WISE PACKAGE, hence We should voice about our protest to their representative ONLY. My purpose of buying a PRIMIUM paid PACKAGE for 2 of us, is TOTALLY Defeated. Then we sent mail to discontinue the contract and give us REFUND of Rs.5056/- +Rs.5056/- for both of us, Husband and Wife., which they have DECLINED.
They have informed us that w.e.f.June 2012 they will stop the E C S as well !
Now I wonder, that JUST_DIAL though a FREE help-line also has this type of FRAUDULENT side- business. We have lost patience and are having sleepless nights with depression, for having been fooled and taken for a ride!
They are boasting of a Brilliant man behind this help-line,Viz Mr MANI who it seems has also refused to reveal his e-mail
I.D to us, as told to us by their team workers.
They also Boast of Mr AMITABH BACCHAN being their Brand Ambassador.I wonder how much of this is actually known to MR.Bacchan.Of course our claims may appear petty to them ,but it means a lot of money to us.rs/10112/- makes up foa month’s pension.
Kindly intervene. Please get us our Refund of Rs.5056/- + Rs.5056/- each and redeem our confidence in your honoured organization. God Bless You! Thanking you,
Mr.Kersi Bhadha AND Mrs.Hutoxy Bhadha
Posting Permissions
LinkBack URL
About LinkBacks
Submit Complaint..