Hi,
I have ordered for 2 sets of Moserbaer pendrive in combo offer (4GB+8GB) in letsbuy on 23-Dec.

But i had received only 1 set of the same. So i raised this issue to their customer care many times through call & mail. But didnt get any proper response.

Each time when i call them, they give different answers as the product is unavailable, there is some problem in operations team, etc... And there is no response for mail.

I have paid the cash & its 2 weeks now, though i have not got my product.

My order number is LSB-739997.

I request you to help me in this issue.



Regards,
Ramya

Dear Fayas89,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint and a care member has been directed to assist to you at the earliest.
Also we are thankful to you for bringing this matter to our notice as it provides us with a chance to locate the concerned department and to review our procedures in such a way that such an incident cannot happen again. Your patronage is important to us, and we hope that you will give us a chance to regain your trust once again.
Yours in Service,
Team Letsbuy

Dear Ramya,
We appreciate you as a valuable customer and at the same time we are sorry to hear about your bad experience with us.
Your suggestions and complaints are important to us as it would help us grow in a much better way.
Thanks a ton for providing us with your order details,
we’ve notified the proper department of your complaint and a care member has been directed to assist to you at the earliest.
Also we are thankful to you for bringing this matter to our notice as it provides us with a chance to locate the concerned department and to review our procedures in such a way that such an incident doesnot happen again. Your patronage is important to us, and we hope that you will give us a chance to regain your trust once again.
Yours in Service,
Team Letsbuy

Thanks for the reply.
After asking the coustomer care to forward my call to the concered department. The wrong product was picked up on 7th of Jan 2012. Correct product was delivered on 13th Jan 2012.