Dear Mr. Gurtej Pal Singh,

We thank you for sharing your feedback and sincerely regret for the inconvenience caused.

As discussed over the phone, our service personnel will visit you today evening and again on 31st October 2011 (after you and your family come back from outstation) to resolve the issue .

We assure you of our best services.

Regards
Pratima
(Mgr. Customer Relations-Evok)

Originally Posted by Pratima Gulati

Dear Mr. Gurtej Pal Singh,

We thank you for sharing your feedback and sincerely regret for the inconvenience caused.

As discussed over the phone, our service personnel will visit you today evening and again on 31st October 2011 (after you and your family come back from outstation) to resolve the issue .

We assure you of our best services.

Regards
Pratima
(Mgr. Customer Relations-Evok)

Dear Mr. Gurtej Pal Singh,

Greetings from Evokcare!

As per the telephonic communication of my colleagues - Mr. Rakesh Kumar on 20th October 2011 and Mr. Vijay Kumar's today at around 3.00 pm, trust your bed is placed up to your satisfaction.

Assure you of our best services always.

Regards
Pratima
(Mgr. Customer Relations-Evok)

I bought a Nelson sofa from Evok shop located at Jayanagar, Bangalore. Pre sales explanation and showcasing was dam good, post-sale was dead contrast to the pre-sale. The delivered product was damaged, when i complained, the customer support says it is a minor damage and if anything goes wrong in one year they replace. Also the response by the representative Lakshmi was very rude.For me it is a minor or major,it is damage. My request was to fix the damage and not even replace. After too much of pressure from me they replace the sofa , finally I got a used sofa. Once again I complained with photo's by personally visiting the show room, they agreed and said that they will take action, it is more than 20 days, nobody care to respond.

I am trying to reach the area manager Prathima for more the week and till days the phone is not answered.

Compliant no 23401

I bought a Nelson sofa from Evok shop located at Jayanagar, Bangalore. Pre sales explanation and showcasing was dam good, post-sale was dead contrast to the pre-sale. The delivered product was damaged, when i complained, the customer support says it is a minor damage and if anything goes wrong in one year they replace. Also the response by the representative Lakshmi was very rude.For me it is a minor or major,it is damage. My request was to fix the damage and not even replace. After too much of pressure from me they replace the sofa , finally I got a used sofa. Once again I complained with photo's by personally visiting the show room, they agreed and said that they will take action, it is more than 20 days, nobody care to respond.

I am trying to reach the area manager Prathima for more than a week and till days the phone is not answered.

Compliant no 23401

Originally Posted by tobhuvan

I bought a Nelson sofa from Evok shop located at Jayanagar, Bangalore. Pre sales explanation and showcasing was dam good, post-sale was dead contrast to the pre-sale. The delivered product was damaged, when i complained, the customer support says it is a minor damage and if anything goes wrong in one year they replace. Also the response by the representative Lakshmi was very rude.For me it is a minor or major,it is damage. My request was to fix the damage and not even replace. After too much of pressure from me they replace the sofa , finally I got a used sofa. Once again I complained with photo's by personally visiting the show room, they agreed and said that they will take action, it is more than 20 days, nobody care to respond.

I am trying to reach the area manager Prathima for more than a week and till days the phone is not answered.

Compliant no 23401

Dear Mr. Bhuvan Kumar,

Greetings from Evokcare!

As per the visit made by our service executive Mr. Lakshme Gowda on 20.12.11, the sofa was found having no damage. The dust lying on the backrest of sofa was also taken care by our service personnel on 13.01.12.

Trust your sofa is placed up to your satisfaction.

We assure you of our best services always.

Regards
Pratima
(Mgr. Customer Relations)

Dear Mr. Shubh Brota Raha,

Greetings from Evokcare!

We thank you for patronizing Evok products and sharing your valuable feedback with us.

At the outset, without any prejudice we regret for the inconvenience caused.

We have taken up the matter with concerned store and our store head Mr. Kiran Chhabaria has spoken to you regarding your sofa delivery.

As amicably decided, we will get the sofa delivered to you by tomorrow after 7 pm in the presence of our service executive Mr. Rajesh.

Once again we sincerely regret for the delivery experience and assure you that we will conclude the same up to your satisfaction.

Look forward to serve you.

Regards
Pratima
(Customer Relations)

Dear Mr. Shub Brota Raha,

Greetings from Evokcare!

Our concerned store team has delivered the sofa to you yesterday. You confirmed the same to our store head Mr. Kiran Chhabaria also during yesterday evening. Trust the Sofa is placed up to your satisfaction.

We assure you of our service commitment to all your future requirements too.

Regards
Pratima
(Mgr. Customer Relations)