Originally Posted by prem_anish

Reliance_DataCard_Issue.zipReliance_DataCard_Issue_Part3.zipReliance_DataCard_Issue_Part5.zipReliance_DataCard_Issue_Part2.zipReliance_DataCard_Issue_Part4.zip
Hello RCom Team,

I had a NetConnect DataCard broadband connection 2 and half months ago at Bangalore.
I had some billing dispute at that time for which I had raised compliant & email communication earlier details of which you can find in below mail trail. Pls go through with the below mail trail to get the complete understanding of the issue. Pls find various attachments for earlier email communication.

I had already paid all the dues at that time which was agreed by the CC executive & me. So there no pending dues from my side. Even then my connection was not activated then & biiling was not corrected & I did not received any confirmation that my connection is activated or any bill is still due.

Due to the project I had moved from Bangalore to Mumbai & right now I am in Mumbai. I was not at all using the internet from almost June 2011 & my connection was also not active. After so many days, today I received a call from Reliance no 09945112555 for the pending amount & she was threatning me to pay the dues otherwise they'll file civil suit against me. I dont understand which bill amount now I have to pay & why? I have not at all used the internet afterwards. My connection was disconnected & was not active. Despite of so many calls to CC & email communication problem did not got resolved completly. My first bill was wrongly calculated & amount was less then what I had to pay so the remaining amount also I paid. I have paid all the dues which they told me to pay. Now where I am wrong in my part for which RELIANCE is threatning me to file a Civil suit?

This is not the only occurance from Reliance where there was problem I had Reliance CDMA mobile connection also there at bangalore & that time also Reliance has done fraud for which I lodged complaint to CC/Nodal officer/Consumer Court Forum but nothing happned till I was at Bangalore.
('consumercourt.in/product-services/56668-misleading-sms-wrong-recharge-options-uselesalsos-customer-care-reliance-rim-new-post.html')

Pls let me know till when I'll be harrsed like this by Reliance?

This issue should be closed as I have already paid all dues.

Regards,
Anish
Mumbai
7498685650
CC by Email To: Rcomnodalofficer.Karnataka@reliancea...ca@trai.gov.in, pradvlegal@trai.gov.in, sroa_dmn@trai.gov.in

Hi Anish,

We apologize for the inconvenience caused to you. Your problem has been escalated and a quick resolution team is working on this. We shall come back to you shortly.

In future, you may also write to us at Reliance Mobile | Facebook.

Regards,

RCOMcare

Following are email communication I had recently with RCom team. My problem did not resolved till now instead I am still getting threat calls from Reliance. Pasting the email contents here as to make this forum in sync with email communication.

Pls look into the issue.

On Mon, Oct 10, 2011 at 5:31 PM, Anish Prem <ani.aprem@gmail.com> wrote:

Hello Nodal Team,

I did not received any responce for my below mail & instead today also I received a call at 04:02 PM from mobile no 09019131421 where a lady was again threatning me to pay the amount or they will send notice to my employer. I tried to tell what was the problem & that I have already escalated the issue with Nodal team but she was not at all willing to listen about the issue. She was only threatning me for civil case & notice to my employer.

I hope the Nodal team has seen my previous mail in which I had explained about the root cause. I hope by understanding the root cause Reliance will Close my account & stop threatning me & harrasing me.

Pls confrim the same.

Thanks & Regards,
Anish
7498685650

On Thu, Oct 6, 2011 at 1:41 PM, Anish Prem <ani.aprem@gmail.com> wrote:

Hi Nagraj/Nodal Team,


First of all pls go through the root problem.


All your bills are calculated wrongly because I have opted for Rs 750/- PM unlimited plan (from the agent who comes at our office) but I have been given some other plan which I did not knew untill I got the second bill because the first bill amount was less then Rs.750/- I thought it's calculated on pro-rata basis & it should be correct & I even asked the agent if the bill plan is correct he told its correct. Even if you disconnect connection on 20-Jun-2011 how come remaining bill will be 1791/-. This was the problem from your sales team or data entry team I don't know but I have opted for Rs 750/- unlimited plan I have to pay according to that only. Now you are calculating bills wrongly with some other plan & why should I have to pay? I spoke with your CC many times:
(Complaint No: 152027806 Dt:01-May-2011


Complaint No: 152082819 Dt:02-May-2011


Complaint No: 155112845 Dt: 18-06-2011 which is latest I think)


& to my utmost dissatisfaction my actual problem did not got resolved initially but later I got call from Reliance only & they told me that they have corrected the plan & according to the plan which I opted the first bill amount was also wrong & I have to pay more money & that's why I again paid Rs 328/- which is actually for the first bill & when I asked before paying is this the final amount I have to pay till now & they said Yes. Now how come the remaining bill is 1791? Even if you take full month amount it should be 750+Tax only.


Moreover my connection was disconnected from your side & it was not at all active after 3-4 days of paying Rs328/- also & despite of asking for activation you did not activated it & henceforth I asked for disconnection. So there was problem from your side not from my side. Ideally you should pay back to me because of you I was out of Internet & I asked other people from my PG to give me internet connection which was kind of humiliation & you are asking me to pay the amount 1791/- for your faults. Is it justified?


Despite of all these problem here in Mumbai also I took Reliance Mobile connection only & I think now I made one more mistake because I think Reliance is the ultimate unethical company & the Customer care & Billing department don't have any co-ordination. Either what ever a customer speaks with CC don't reach to Billing department or billing department is not at all worried for customer. This is not the only problem. If connection is disconnected for any reason say suppose over limit & even after instantly paying back the money it takes around 5-6 days to reactivated again & in this period customer could have called CC many times but they will give only assurance but nothing happened.


For all these harassment do you think I still have to pay Rs 1791/- How?

Pls check your CC for the complaints lodged by me & understand the root problem first.

Paying Rs 1791/- is not a big deal but you will prove that Reliance is an Unethical company.


Regards,
Anish
7498685650


On Thu, Oct 6, 2011 at 11:52 AM, <Nagaraj.M.Shetty@relianceada.com> wrote:

Dear Customer,
As per the mail on 05 June 2011, you requested for termination for the connection and while giving termination you must clear the dues, but not cleared, and also given the request in the middle of the month and On June 20th 2011 Bill raised for Rs.877/-. Total due on 20 June 2011 Rs.1791/-
Kindly cleared the due amount of Rs.1791/- as full and final settlement amount.

Note:-
Attached the statement of account and also bill for the same.
Please clear the due amount of Rs.1791/-.




CC-Nodal Team,
Customer must pay the dues.



Thanks & Regards

Nagaraj M Shetty
Billing and Collections
Relationship Manager
Email on:nagaraj.m.shetty@relianceada.com

Enjoy the widest reach of 3G services across India only On Reliance


From: KNHUB RcomBCC/Services/RCOM/RelianceADA
To: Nagaraj M Shetty/RCOM/RelianceADA@INFOCOMM
Cc: RCOMNodalOfficer Karnataka/Services/RCOM/RelianceADA@INFOCOMM
Date: 05-10-11 07:39 PM
Subject: Fw: 'Reliance=008-572-376' Re: Reference to your e-mail


--------------------------------------------------------------------------------


Hi,
Pls check and revert

Warm Regards,
Edwin Rozario
9353012126-8030332138
Reliance Communications Limited
Hub Office
Karnataka Circle.


Enjoy the widest reach of 3G services across India only On Reliance

----- Forwarded by KNHUB RcomBCC/Services/RCOM/RelianceADA on 05-10-11 07:42 PM -----
From: RCOMNodalOfficer Karnataka/Services/RCOM/RelianceADA
To: KNHUB RcomBCC/Services/RCOM/RelianceADA@INFOCOMM
Date: 05-10-11 06:37 PM
Subject: Fw: 'Reliance=008-572-376' Re: Reference to your e-mail


--------------------------------------------------------------------------------


Hi,

Customer is disputing on the billing and customer is in mumbai location.Kindly speak to customer and close the account.

MDN :7483292864
Alternate : 07498685650

Regards
Kiran
Nodal Team
Reliance Communications Ltd
Phone No : 18602002011

Enjoy the widest reach of 3G services across India only On Reliance


----- Forwarded by RCOMNodalOfficer Karnataka/Services/RCOM/RelianceADA on 05-10-11 06:40 PM -----
From: Anish Prem <ani.aprem@gmail.com>
To: Rcomnodalofficer.Karnataka@relianceada.com, "Netconnect.Broadband@relianceada.com" <Netconnect.Broadband@relianceada.com>
Cc: Rcomappellateauthority.Karnataka@relianceada.com, daca@trai.gov.in, pradvlegal@trai.gov.in, sroa_dmn@trai.gov.in, ka@trai.gov.in
Date: 05-10-11 06:34 PM
Subject: Re: 'Reliance=008-572-376' Re: Reference to your e-mail


--------------------------------------------------------------------------------




Hello RCom Team,

I had a NetConnect DataCard broadband connection 2 and half months ago at Bangalore.
I had some billing dispute at that time for which I had raised compliant & email communication earlier details of which you can find in below mail trail. Pls go through with the below mail trail to get the complete understanding of the issue. Pls find various attachments for earlier email communication.

I had already paid all the dues at that time which was agreed by the CC executive & me. So there no pending dues from my side. Even then my connection was not activated then & biiling was not corrected & I did not received any confirmation that my connection is activated or any bill is still due.


Due to the project I had moved from Bangalore to Mumbai & right now I am in Mumbai. I was not at all using the internet from almost June 2011 & my connection was also not active. After so many days, today I received a call from Reliance no 09945112555for the pending amount & she was threatningme to pay the dues otherwise they'll file civil suit against me. I dont understand which bill amount now I have to pay & why? I have not at all used the internet afterwards. My connection was disconnected & was not active. Despite of so many calls to CC & email communication problem did not got resolved completly. My first bill was wrongly calculated & amount was less then what I had to pay so the remaining amount also I paid. I have paid all the dues which they told me to pay. Now where I am wrong in my part for which RELIANCE is threatning me to file a Civil suit?


This is not the only occurance from Reliance where there was problem I had Reliance CDMA mobile connection also there at bangalore & that time also Reliance has done fraud for which I lodged complaint to CC/Nodal officer/Consumer Court Forum but nothing happned till I was at Bangalore.

Pls let me know till when I'll be harrsed like this by Reliance?

This issue should be closed as I have already paid all dues.

Regards,
Anish
Mumbai
7498685650

On Thu, Jun 9, 2011 at 2:53 PM, Netconnect.Broadband@relianceada.com...elianceada.com> wrote:
Dear Customer,

Thank you for contacting Reliance Customer Care.

We regret the inconvenience caused.

This is in response to your e-mail regarding Billing issue for your Reliance Netconnect Broadband+ number 7483292864.

Kindly note that your complaint has been registered vide Service Request ID: 154269977. We are working on it and will respond you shortly.

Also note that the payment of Rs.828/- (Rs.500/- and Rs.328/-) has been updated in our database.

Regards,

Sunando Das Gupta
Netconnect Broadband+
Reliance Communications


"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.




-----Original Message-----
From: Anish Prem (ani.aprem@gmail.com)
Date: Wednesday, June 08, 2011 05:51 PM
To: Netconnect.Broadband@relianceada.com...elianceada.com); Rcom.WeCareKarnataka@relianceada.com...elianceada.com)
Subject: Re: Reference to your e-mail

Hello CC team,

I have paid the remaining amount also hence I have paid a total of Rs 828.00 for the period 20-May-2011 to 19-Jun-2011.
Pls confirm the same & resolve all the billing issues at the earliest & let me know.
Regards,
Anish
9379015292
On Wed, Jun 8, 2011 at 3:06 PM, Anish Prem <ani.aprem@gmail.com> wrote:
Hi,

Pls go through the complete mail trail below & history & fix the issue first & confirm me at the earliest.
I'll be paying Rs 750 + Service tax only out of which I have already paid Rs 500 so I'll be paying the remaining amount only.
Pls be informed that if my connection will be disconnect for any of these isues I'll not pay any amount further & will consider it as termination of service.

If you have any concerns, Pls contact me.

Regards,
Anish
9379015292
On Tue, Jun 7, 2011 at 2:07 PM, Netconnect.Broadband@relianceada.com...elianceada.com> wrote:
Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail and subsequent telephonic conversation had with you on your alternate number 9379015292 regarding billing issue for your Reliance Netconnect Broadband+ number 7483292864.

Kindly note that your complaint has been registered vide Service Request ID 154269977. We are working on it and will respond to you in next 5 working days.

We deeply regret for the inconvenience caused to you.


Regards,

Abhishek Tiwari
Netconnect Broadband+
Reliance Communications



-----Original Message-----
From: Anish Prem (ani.aprem@gmail.com)
Date: Monday, June 06, 2011 02:58 PM
To: Netconnect.Broadband@relianceada.com...elianceada.com)
Subject: Re: Re: Payment due


Hi Tanushree,

I could not understand the mail sent by you.

What are you trying to say? Do I need to pay Rs 992.49 for VAS?
What is that VAS? I did not opted for any VAS...
Hence I'll be only paying Rs 750 + service Tax.

Pls confirm on the same..

Regards,
Anish
9379015292

On Mon, Jun 6, 2011 at 2:46 PM, Netconnect.Broadband@relianceada.com...elianceada.com> wrote:
Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your E-mail regarding Billing Query of your Netconnect Broadband+ number 7483292864.

Kindly note that, VAS (Value Added Services) of Rs.992.49 /- have been charged for any other Data Usage made during the bill period apart from your provided free data usage as per opted data tariff plan.


Further note that wehave an error free billing and only the Netconnect usage done by you are being charged. All successful usage done for more than zero seconds will be charged.


We sincerely regret the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

Regards,

Tanushree Sen
Netconnect Broadband+
Reliance Communications

-----Original Message-----
From: Anish Prem (ani.aprem@gmail.com)
Date: Sunday, June 05, 2011 08:24 PM
To: Customer Care (EBill@relianceservice.co.in); rcomnodalofficer.karnatka@reliancead...elianceada.com); netconnect.broadband@relianceada.com...elianceada.com)
Subject: Re: Payment due


Hello Reliance Team,

As per the disscussion with the Agent through which I bought the Data Card & Reliance Plan, I have to pay Rs. 750 + Service tax only.
I have already paid Rs 500 in advance & the remaining amount I'll be paying ASAP. The amount of Rs 1242.05 which you are telling is due is wrong hence pls correct it & if required you can talk to the agent from which I bought the data card.

The wrong billing problem is done from Reliance side & hence I won't be responsible for paying the due amount mentioned. So the late payment should not be applied for that. If any late payment or any other charges will be applied or my connection will get disconnected then the resposnsbility will be for reliance only & I won't pay a single Rupee further & would prefer to terminate the service from Reliance.

For more information pls refer to the attached mail conversation also.

If you have any doubt, pls contact me or the agent from which I bought the data card.

Regards,
Anish
9379015292

On Sun, Jun 5, 2011 at 7:34 PM, Customer Care <EBill@relianceservice.co.in> wrote:

Dear Customer,

Thank you for subscribing to the E-bill service

This is in reference to your Reliance Mobile number 7483292864 for Account No
5000019500310000001 .

Just a reminder to inform you that your Current Bill of Rs 1242.05 is due on
07-JUN-2011 .

Kindly make the payment before the due date to save on late payment charges.

Payment of your bill can be made using the following options:


1. Online payment: Just log on to our web site and choose to pay
from the following options:

Instant Pay: Allows you to make instant payment without any registration.

Register and Pay through My Services: Create your own login id and password
and register your account on My Services. Through My Services you can view
your bill details, last payment details, make bill payment and choose from host
of other services. To use this option click on

2. Payment by Phone for Mobile Customers: Dial *222 from your Reliance Mobile
and from the Main Menu Select Option 1. Then select billing and payment related
option and follow the instructions.

3. Payment by Phone for HSD Customers: Dial our Toll Free number 18003005555
and after selecting your preferred language press 1. Then enter you 10 digit data
card number and follow the IVR instructions.

4. Electronic Clearing Service: Register for ECS and make sure that you never miss
your due date for payment. Using this service your monthly bill automatically gets
charged to your bank account or your credit card. To download the registration form
click on and
go to Postpaid Mobile, Billing page. Kindly fill the form and submit it at your nearest
Reliance Communications Outlet.

5. Pay by Cheque / Draft: Drop a Cheque or draft in favor of RCIL A/c RIS
5000019500310000001 in the nearest drop box. To know your nearest drop box location please
6. Cash payment: Kindly visit any Reliance Communications outlet to make cash
payment.

In Case of any queries, Please feel free to call us anytime:

1. Reliance Mobile Customers can call on *222 from your Reliance phone.
2. Reliance HSD Customers can call on *355 from your Reliance Mobile or
180030005555 or 30335555 from any other phone.

Our Customer service executives will be happy to assist you.

Thank you for being part of Reliance Communications family.

Best Wishes
Customer Services
Reliance Communications




<<Netconnect.txt>>







<<AMIP15493852_2011-06-08_17-47-15.pdf>>
[attachment "Reliance_DataCard_Issue.docx" deleted by Nagaraj M Shetty/RCOM/RelianceADA] [attachment "Reliance_Phone_No9379015292_Issue.docx" deleted by Nagaraj M Shetty/RCOM/RelianceADA]



The information contained in this electronic message (email) and any attachments to this email are intended for the exclusive use of the addressee(s) and access to this email by any one else is unauthorised. The email may contain proprietary, confidential or privileged information or information relating to Reliance Group. If you are not the intended recipient, please notify the sender by telephone, fax, or return email and delete this communication and any attachments thereto, immediately from your computer. Any dissemination, distribution, or copying of this communication and the attachments thereto (in whole or part), in any manner, is strictly prohibited and actionable at law. The recipient acknowledges that emails are susceptible to alteration and their integrity can not be guaranteed and that Company does not guarantee that any e-mail is virus-free and accept no liability for any damage caused by any virus transmitted by this email.

10-10-2011, 05:51 PMprem_anish


Hi Anish,

Our relevant team is already working on this. We will revert soon.

Regards,

RCOMcare

Hello RCom Nodal Team,

After so many days also I have not got any resolution of my problem. I did not got any confirmation from Reliance that my account is now closed or not or will I again get threatening calls from so called "Reliance Legal team"(as the caller was claiming).

Dear Appellate Team,

Request you to go through all the long story & root cause & provide me the confirmation that my account has been closed.

Thanks & Regards,
Anish
9379015292

Hello,I have purchased my reliance data card in July 2011. My monthly rental plan was 750, first month comes 591 pe rmonth. The next month when I check the bill it was with rental plan 950 and I got every day the calls from the customer care to clear the bill. I ask about the rental plan and they told that you are lucky customer because you are getting a discount of 200, and moreover the plan is still 950 but you are getting the discount. When I decided to change the plan on 14th October 2011 (my last bill date) the bill was 807 with the same rental plan of 950. The due date being 15th October 2011, so I submitted the documents required to change the plan from postpaid to prepaid. But today again the bill as shown on the website is still 807.Please help me in resolving the problem as I am not able to afford to pay the bill like this way.comment: I am using airtel since 2010 and the plan was still the same 649 and the bill is 715 per month and they are not overcharging any month. Then why reliance is doing this.

10-28-2011, 11:47 AMman2012


Hi,

This is to inform you that your concern has been noted. Please share your contact number with us so that we are able reach you. Our team is eager to help you.

You may write to us at Reliance Mobile | Facebook with all the details.

Regards,

RCOMcare

pls send me the bill details of the post paid connection 9376986559 from the last 3 months

Hi cc

please give me the bill details of the number 9376986559 from the last 3 months