I am Murali. I wanted to get Airtel to provide me with DTH connection. I payed thru internet. I was promised next day installation. Till now I have not heard anything from anyone. The biggest pity is when I approach Airtel customer care, they do not know whom to contact for resolution. They have outsourced getting payments for contracts. They do not follow up. We as a customer has to follow up with their designated dealers or partners. Airtel knows that I have paid for the service. They refuse to complete the order and deliver the installation.There is no refund policy. I do not know what else I will face when the installation party comes to my house.

I contacted the corporte office. They promised to return my call. No one returned my call. When it is a Corporate policy to leave customers in lurch we cannot expect anthing better from their staff. NO ONE HONORS THEIR OWN WORDS.

The details of my order is

Booked on Sept 30th, 2011 Thru internet
Amount Paid 2490.00
Digital Tv Acc No: 3008910571
Order Number: 4015444

Paid Thru: connectindia .in
Merchant Site URL : vriti .com
Phone number of Person who took order : +91 120 408 7614, Lalith Goswami lalit.g@vriti-interactive.com


Thanks
Murali