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Thread: Recharged for Rs 248 for 20 Gb data plan in Reliance 2G, but did not get credit

  1. #1
    vipinsinghal is offline Junior Member
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    Sep 2011
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    Angry Recharged for Rs 248 for 20 Gb data plan in Reliance 2G, but did not get credit

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    I did recharge of 248 (which is a plan of internet gprs/2g in rajasthan that gives 20gb with 3 month of validity) into my reliance gsm number in rajasthan circle.

    Recharge was done 20th august between 5pm to 8pm by a retailer. At that time reliance cut 248 rupees from retailer's account but I didn't get credit. So reliance supervisor of retailer said...I will get the credit in next hours.


    I didn't get credit...so I did complaint to my customer care....he wrote my complaint and said my problem will be solved in 2 days.


    At this point I have done more than 10 complaint and 1 complaint to nodel officer so far, every time after talking to reliance customer care officer and supervisor so much, they write another complaint, but don't take it seriously...


    With all complaint of mine, I get only repeated solution..
    "your sr no. XXXXXXXX has been processed. Your sr no. XXXXXXXXX frc offer recharge benefit has been already updated in your account."
    While I am not getting any credit in my account, it is 0 mb since 20th august.


    Whenever I call to complaint to reliance customer care (198/*333) sometimes I get shocking replies.....I am writing some replies which I got from reliance...


    1. See first your account, you have been credited, then they cut the call in hurry.


    2. You will not get credit or refund, whatever you want to do, do it.


    3. You didn't any recharge of 248. You can see retailer account or transaction ID, when I say ok....I give you retailer mobile which was used to recharge...they say we don't have any information related to transaction ID or we can't tell......and at same time (same call) his senior (supervisor) says..yes you did the recharge...I have written a complaint...u wait 2 days...u will surely get your credit.........i want to clear one thing...whenever i send a sms regarding last recharge to reliance....i receive a sms that my last recharge was 248 at 20th august.


    4. You did recharge for reliance balance..not for internet....then i say ok u tell me...what is procedure of internet recharge...they say some method that was exactly used by retailer........and same question when i ask another reliance supervisor (which procedure i used for recharge) they say....we don't have this type of any information in our database.......don't you think they wasted so much time.



    5. We have not information before last 7 days. So we can't help you. And many more.......




    One more thing related to this problem I did.....I contacted to retailer many times.....so he gave me a number to contact someone called reliance CEO ( in his words) 16 days ago. I know..it can't be ceo....when I contacted to him....I came to know...he is from reliance... but I don't know at which post.


    at least for 16 days continuously, I were giving call to him, every time he said I have sent the mail to head office....I remembers you...I am working on your problem...you will get credited today surely...but I didn't get the credit.

    I am sure..he is not gonna solve my problem...he is just wasting my time and money.


    As far as I have complaint more than 10 times....I also did complaint to nodal officer on 14th September but this complaint took 7 days (they said it will take 4 days) but i didn't get credit, now they are saying as per business policy I am not eligible for this recharge....on what basis they can say......i got message of unlimited internet from reliance itself and this recharge is in rajasthan circle also.

    I also wrote a complaint at grahakseva
    against reliance 20 days ago and again 5 days ago...but there is no response from reliance ...don't reliance service care about their customer.



    Now I am totally frustrated from Reliance service. How can you offer for a service when you are unable to provide fairly.


    Now they have two options credit my account or refund my money to retailer's account. If they are gonna refund my money to retailer number then email me..so I can know that they have refunded my money.


    My number - 8302620691 (recharge was done on this number of 248 for 3 months)
    retailer's number - 8955145526 (recharge was done from this number)
    reliance employee's number - 9352240077 (number was given to me from retailer to solve this issue)



    if you want to get in touch with me....u can email to me at this ID
    vipin_8079@yahoo.Com

    or my contact no.
    09352103058




    Reliance don't want to solve my problem. I have posted my complaints on 14/09/2011 to nodal officer and to 198, *333, *355 etc many time, my problem is still unsolved.....

    who will give me the expenses of call I incurred to make call to reliance customer care. I have wasted more than 150 rupees by calling nodal officer, reliance employee and retailer etc. for this issue.
    Its kind of harassment I am facing unnecessarily. No not unnecessarily this only because I am using reliance service.

    Now i totally know, reliance is fraud and cheater.......how can they say that as per business policy ( what business policy? you tell me)i am not eligible for recharge.

    while i got the message from reliance itself that recharge with 248 and get unlimited internet for 3 months between 1/08/11 to 5/08/11.

    And i asked to reliance customer care before recharge then they said you will get 20 gb for 3 month that is equal to unlimited.
    but they are not giving anything or they don't want to refund. Whenever I call to reliance they say i can't solve your problem...write down this number (*333, 198, *355, 30335555, 1800-3000-5555, 18602002011 etc) then tell your problem...it will be solved but they are just giving me number of each other.





    They are just writing and forwarding complaint which comes unsolved automatically after so many days.....they don't want solve customer problem....if they want, they can do it manually....but its reliance service and their employee that is the big problem...... didn't I pay 248 rupees to reliance......reliance is fraud and cheater company.



    reliance don't want to solve customer problem......this company just want customer money without giving credit ........
    Attached Thumbnails Attached Thumbnails Recharged for Rs 248 for 20 Gb data plan in Reliance 2G, but did not get credit-reliance-mobile.jpg  

  2. #2
    RCOMcare is offline Senior Member
    Join Date
    Jun 2010
    Posts
    11,667

    Default

    Quote Originally Posted by vipinsinghal View Post
    I did recharge of 248 (which is a plan of internet gprs/2g in rajasthan that gives 20gb with 3 month of validity) into my reliance gsm number in rajasthan circle.

    Recharge was done 20th august between 5pm to 8pm by a retailer. At that time reliance cut 248 rupees from retailer's account but I didn't get credit. So reliance supervisor of retailer said...I will get the credit in next hours.


    I didn't get credit...so I did complaint to my customer care....he wrote my complaint and said my problem will be solved in 2 days.


    At this point I have done more than 10 complaint and 1 complaint to nodel officer so far, every time after talking to reliance customer care officer and supervisor so much, they write another complaint, but don't take it seriously...


    With all complaint of mine, I get only repeated solution..
    "your sr no. XXXXXXXX has been processed. Your sr no. XXXXXXXXX frc offer recharge benefit has been already updated in your account."
    While I am not getting any credit in my account, it is 0 mb since 20th august.


    Whenever I call to complaint to reliance customer care (198/*333) sometimes I get shocking replies.....I am writing some replies which I got from reliance...


    1. See first your account, you have been credited, then they cut the call in hurry.


    2. You will not get credit or refund, whatever you want to do, do it.


    3. You didn't any recharge of 248. You can see retailer account or transaction ID, when I say ok....I give you retailer mobile which was used to recharge...they say we don't have any information related to transaction ID or we can't tell......and at same time (same call) his senior (supervisor) says..yes you did the recharge...I have written a complaint...u wait 2 days...u will surely get your credit.........i want to clear one thing...whenever i send a sms regarding last recharge to reliance....i receive a sms that my last recharge was 248 at 20th august.


    4. You did recharge for reliance balance..not for internet....then i say ok u tell me...what is procedure of internet recharge...they say some method that was exactly used by retailer........and same question when i ask another reliance supervisor (which procedure i used for recharge) they say....we don't have this type of any information in our database.......don't you think they wasted so much time.



    5. We have not information before last 7 days. So we can't help you. And many more.......




    One more thing related to this problem I did.....I contacted to retailer many times.....so he gave me a number to contact someone called reliance CEO ( in his words) 16 days ago. I know..it can't be ceo....when I contacted to him....I came to know...he is from reliance... but I don't know at which post.


    at least for 16 days continuously, I were giving call to him, every time he said I have sent the mail to head office....I remembers you...I am working on your problem...you will get credited today surely...but I didn't get the credit.

    I am sure..he is not gonna solve my problem...he is just wasting my time and money.


    As far as I have complaint more than 10 times....I also did complaint to nodal officer on 14th September but this complaint took 7 days (they said it will take 4 days) but i didn't get credit, now they are saying as per business policy I am not eligible for this recharge....on what basis they can say......i got message of unlimited internet from reliance itself and this recharge is in rajasthan circle also.

    I also wrote a complaint at grahakseva
    against reliance 20 days ago and again 5 days ago...but there is no response from reliance ...don't reliance service care about their customer.



    Now I am totally frustrated from Reliance service. How can you offer for a service when you are unable to provide fairly.


    Now they have two options credit my account or refund my money to retailer's account. If they are gonna refund my money to retailer number then email me..so I can know that they have refunded my money.


    My number - 8302620691 (recharge was done on this number of 248 for 3 months)
    retailer's number - 8955145526 (recharge was done from this number)
    reliance employee's number - 9352240077 (number was given to me from retailer to solve this issue)



    if you want to get in touch with me....u can email to me at this ID
    vipin_8079@yahoo.Com

    or my contact no.
    09352103058




    Reliance don't want to solve my problem. I have posted my complaints on 14/09/2011 to nodal officer and to 198, *333, *355 etc many time, my problem is still unsolved.....

    who will give me the expenses of call I incurred to make call to reliance customer care. I have wasted more than 150 rupees by calling nodal officer, reliance employee and retailer etc. for this issue.
    Its kind of harassment I am facing unnecessarily. No not unnecessarily this only because I am using reliance service.

    Now i totally know, reliance is fraud and cheater.......how can they say that as per business policy ( what business policy? you tell me)i am not eligible for recharge.

    while i got the message from reliance itself that recharge with 248 and get unlimited internet for 3 months between 1/08/11 to 5/08/11.

    And i asked to reliance customer care before recharge then they said you will get 20 gb for 3 month that is equal to unlimited.
    but they are not giving anything or they don't want to refund. Whenever I call to reliance they say i can't solve your problem...write down this number (*333, 198, *355, 30335555, 1800-3000-5555, 18602002011 etc) then tell your problem...it will be solved but they are just giving me number of each other.





    They are just writing and forwarding complaint which comes unsolved automatically after so many days.....they don't want solve customer problem....if they want, they can do it manually....but its reliance service and their employee that is the big problem...... didn't I pay 248 rupees to reliance......reliance is fraud and cheater company.



    reliance don't want to solve customer problem......this company just want customer money without giving credit ........

    Hi Vipin,

    We apologize for the inconvenience caused to you. Your problem has been escalated and a quick resolution team is working on this. We shall come back to you shortly.

    In future, you may also write to us at Reliance Mobile | Facebook.

    Regards,

    RCOMcare

  3. #3
    RCOMcare is offline Senior Member
    Join Date
    Jun 2010
    Posts
    11,667

    Default

    09-23-2011, 03:35 PMvipinsinghal



    Hi Vipin,

    We tried to contact you but your phone number was not reachable.

    You may also write to us at Reliance Mobile | Facebook with details for the assistance required.

    Regards,

    RCOMcare

  4. #4
    Unregistered Guest

    Angry 2g plans

    There are no big plan of 2g internet other than 2 gb in 99.

  5. #5
    Gobinath Guest

    Unhappy I hvae recharged 2g 99plan

    Last week i have bought new sim and i have recharged 94 2g data plan(earlier i have used Vodafone which is the best one (finally i came to know after tried Reliance)), and i have tried to download the file the size around 400kb, but i was not able to download, then called to customer care while calling i have selected English as an language in IVR option, but when we speak to customer care excutive they were not ready to apeak in english(I dont know HINDI) so i asked them to speak in english they immediatly disconnected the call.
    see this the way reliance repect the customer. really i was very frustrating on that day finally i came to know meaning of customer in HINDI (Cust-----.Pain + Mer---->die. so as per reliance point of view customer means who is dieing with pain.
    They are providing 2GB(30days) for 94 but i am sure we can not use more 250 MB BZ that spped is that much worst not eve dial up connection speed.
    Reliance is cheater and fraud company.

  6. #6
    RCOMcare is offline Senior Member
    Join Date
    Jun 2010
    Posts
    11,667

    Default

    Quote Originally Posted by Gobinath View Post
    Last week i have bought new sim and i have recharged 94 2g data plan(earlier i have used Vodafone which is the best one (finally i came to know after tried Reliance)), and i have tried to download the file the size around 400kb, but i was not able to download, then called to customer care while calling i have selected English as an language in IVR option, but when we speak to customer care excutive they were not ready to apeak in english(I dont know HINDI) so i asked them to speak in english they immediatly disconnected the call.
    see this the way reliance repect the customer. really i was very frustrating on that day finally i came to know meaning of customer in HINDI (Cust-----.Pain + Mer---->die. so as per reliance point of view customer means who is dieing with pain.
    They are providing 2GB(30days) for 94 but i am sure we can not use more 250 MB BZ that spped is that much worst not eve dial up connection speed.
    Reliance is cheater and fraud company.
    Dear Customer,

    We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

    Regards,

    RCOMcare

  7. #7
    unregistered Guest

    Default speed capping

    I recharged with Rs.248 which gives 20GB of data . but I'm shocked by the speed ,only 1 or 2KBps , ridiculous, I even asked the customer care before recharging , and she said that "there is no speed capping in this plan", I believed her and recharged for 248 ,but the moment I recharged and started browsing , I immediately noticed that the customer care representative had lied to me ...
    I want reliance to either increase the speed .or I want my money back .
    my number: 9021811352
    email: ankitmahajan946@gmail.com

  8. #8
    RCOMcare is offline Senior Member
    Join Date
    Jun 2010
    Posts
    11,667

    Default

    Quote Originally Posted by unregistered View Post
    I recharged with Rs.248 which gives 20GB of data . but I'm shocked by the speed ,only 1 or 2KBps , ridiculous, I even asked the customer care before recharging , and she said that "there is no speed capping in this plan", I believed her and recharged for 248 ,but the moment I recharged and started browsing , I immediately noticed that the customer care representative had lied to me ...
    I want reliance to either increase the speed .or I want my money back .
    my number: 9021811352
    email: ankitmahajan946@gmail.com

    Dear Customer,

    We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

    Regards,
    Reliance Communications

  9. #9
    RCOMcare is offline Senior Member
    Join Date
    Jun 2010
    Posts
    11,667

    Default

    Quote Originally Posted by unregistered View Post
    I recharged with Rs.248 which gives 20GB of data . but I'm shocked by the speed ,only 1 or 2KBps , ridiculous, I even asked the customer care before recharging , and she said that "there is no speed capping in this plan", I believed her and recharged for 248 ,but the moment I recharged and started browsing , I immediately noticed that the customer care representative had lied to me ...
    I want reliance to either increase the speed .or I want my money back .
    my number: 9021811352
    email: ankitmahajan946@gmail.com

    Dear Customer,

    As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

    Cheers,
    Reliance Communications

  10. #10
    Unregistered Guest

    Default Not enough speed in reliancr gprs Maharashtra

    I have been using reliance gsm Sim no. 8657525322 since 3 months. Its GPRS speed is pathetic,even can't download merely 2mb files.the download fails automatically,, I am fade up with its speed. Why can't they provide minimum speed promised by reliance.

  11. #11
    RCOMcare is offline Senior Member
    Join Date
    Jun 2010
    Posts
    11,667

    Default

    Quote Originally Posted by Unregistered View Post
    I have been using reliance gsm Sim no. 8657525322 since 3 months. Its GPRS speed is pathetic,even can't download merely 2mb files.the download fails automatically,, I am fade up with its speed. Why can't they provide minimum speed promised by reliance.
    Dear Customer,

    We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

    Regards,
    Reliance Communications

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