Hi,

We have taken AMC under Whirlpool home care plan for Washing Machine in Faridabad with Arun Kumar Name.
Phone No: 09810219110
Address: Arun Kumar,
House No: 212, Gulmohar Apartments,
GH-1, Sector-46, Faridabad.

There was some issues in the water motor which circulate the water during the wash. On 10th September, 2011, we lodgged the complained and Engineer GULFAM KHAN visited on 13th Sep 2011 and examined the washing machine. He opened up the machine parts. Before he opened up, there was only the motor issue and the machine was working perfectly fine.

After opening up he starts saying that the dryer cover will be changes and charge will be 680 Rs which is not under AMC. We were surprised that in the machine everything was ok and he opened up
some parts of dryer and showing that the dryer is not working. We told that this was working till yesterday but Then he walk out from home and told that he will get the water circulating motor and the dryer cover. We keep telling him that this was fine but he does not understand.

After 13th Sep visit i keep calling everyday to the Whirlpool customer care for 6 days and they keep telling that they are sending a SENIOR ENGINEER to visit but no one has visited.

Now I have the following complained regarding this and I am filing the report in CONSUMER COURT.

1. Who is responsible of the damage done my service engineer in dryer which was fine before he opened up the machine?
2. It is almost 9 days after complained. Is this right that the service will be done in 10-15 days.
3. Ate least the machine should be working fine as earlier. except the water circulating motor which needs to be changed.
4. Nobody care even i am calling from last 9 days like a made. I keep telling the details of the problem. you can check the recorded conversations.

So for me taking the above issues in consideration, the only option is to go to CONSUMER COURT and get the reimbursement of the problem for delay, making the machine faulty and mental harassment.

Regards
Vijai Kumar on behalf of Arun Kumar (Brother)
General Manager, Quality and Space comm
Aricent Technologies, Gurgaon.