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Nokia Customer Care

This is a discussion on Nokia Customer Care within the Product And Services forums, part of the Miscellaneous category; Dear Sir/Madam, I brought Nokia X3 in May 2011. In Sept 2011 I started facing the problem with the Touch ...

  1. #1
    apoorva227 is offline Junior Member
    Join Date
    Sep 2011
    Posts
    1

    Default Nokia Customer Care

    Dear Sir/Madam,

    I brought Nokia X3 in May 2011. In Sept 2011 I started facing the problem with the Touch Screen. I had purchased extended warranty of 2 years. I visited Nokia Customer Care Center in Dandia Bazaar, Baroda.

    I was told that they would take 10 days to repair the cell phone. I asked for a replacement/back-up phone till the time phone was repaired. I was given an old phone. As I was not having the charger of that model, I requested them to provide with the charger.
    Customer Care Executive:- You can buy a charger. You have to compromise if you need phone. At least we are giving you this phone to use. If you need it quick, then you can repair it from outside but then Nokia's warranty will not be there in future.

    I can not use any model now, as they have even refused to give me the Job Card. They have just given me the Job Card number. When I started demanding the job card, they refused to give it to me.

    They have given me a receipt on which, the model of replacement phone is mentioned. The phone is of no use to me as I don't have the charger.

    All this happened after 2 hours of waiting at the office.

    Regards,
    Apoorva

  2. #2
    Nokia India is offline Senior Member
    Join Date
    Aug 2011
    Posts
    927

    Default

    Hi,

    Sorry to hear about your experience. Please write to us on
    nokiaindiadigitalmarketing@ovi.com and do leave your contact. We will have someone from the team connect with you. Please mention your name on subject and add your contact in the mail. Do include the complaint link in order to speed up the process.

    Regards,
    Team Nokia India

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