Few days back my balance was Rs.123 and I got a message from Vodafone saying my account has been debited with chota recharge of Rs.10. And they deducted almost Rs.137 from my account and now my balance is in negative. I called up customer care and they gave me a number(198). When I called on that number they said you'll get a call within 24hrs. But they didn't call. I again called on that number to find out but they keep disconnecting the call and sometimes keep me waiting for hours. They never helped. Now they even barred my number. I ve also sent a copy of complaint to RTI. As a customer they should help me or atleast tell me why is it happening. That day I had an urgent work and I couldn't make call and contact my friends. If they keep doing such irresponsible things I might get into trouble someday if something happens. We all depends on cell phone and as a student(studying in Delhi) who belongs to a remote place its a must thing for me to keep in touch with my family and friends. Please help me out.

Hello Stobdan,

Thanks for writing in to us with your concern. Sorry for any inconvenience caused. Please share your number with us here Vodafone India - Complaints - Requests - Enquires We'll get back to you with assistance at the earliest. You can also register complaints on our toll free number 198.

Regards,
Vodafone Customer Care