+ Submit Your Complaint
Results 1 to 3 of 3

ICICI bank OTP service is not working well

This is a discussion on ICICI bank OTP service is not working well within the Product And Services forums, part of the Miscellaneous category; Dear Sir, I am Existing ICICI bank customer . I have a salary account in ICICI bank. I used to ...

  1. #1
    shid19nov is offline Junior Member
    Join Date
    Feb 2011
    Posts
    4

    Default ICICI bank OTP service is not working well

    Dear Sir,
    I am Existing ICICI bank customer . I have a salary account in ICICI bank. I used to travel within India and Outside india as well. THe OTP facility is for security of our account. But now days i am facing a lot trouble. Currently i am in Egypt i want to use my net banking of ICICI bank. When i loged into my account system ask for OTP password which always comes on mobile via sms. But from past 15 days i am not able to receive any OTP password. I am having sufficient ammount in my phone balance also. The most interesting thing is i am able to receive other banks sms regarding the OTP and other .

    I have mailed the customer care of ICICI bank a lot of time but they are not responding . This cause me a serious rouble.

    KIndly do the needful.

    My mail id is shid19nov@gmail.com

  2. #2
    ICICI Bank Care is offline Senior Member
    Join Date
    Sep 2009
    Posts
    1,575

    Default

    Hi, We are sorry to hear about your experience. We have made a note of your email id. We'll contact you and work to address your issue at the earliest.

    Regards,
    ICICI Bank Customer Service Team

  3. #3
    gvijay_1977@yahoo.com Guest

    Default introduction of OTP is doing more harm than good....

    Hi,

    I have a credit card and a home loan with ICICI, as part of my job currently I am in UK for the past 9months, for the last 8months I was paying all my credit card and home load emi through ICICI online website, but recently you have introduced this OTP, and this month when I try to pay my credit card due after my authentication it asked for OTP, since I am in UK and dont carry a INDIA SIM I registered to receive the OTP through email, and I got the OTP password after 5-10min (please note it was not fast enough), but when I enter the OTP it always says 'Incorrect One time password (OTP), I am trying to pay the due for more than 4 days now with different OTP, but in vain.
    your website says the OTP is valid for one transaction or for 24 hours, but neither is true in my case, it always throw the error....
    the best part is when I try to send an email to the customer care through your website, it again asks for an OTP ;-(

    because of this OTP I was not able to make my dues on time for both my credit card and my home loan, hence become a defaulter, and you already charged me with heafty fines for not paying the dues on time......and I already received emails that you will / may share my details with the credit rating agencies in India

    My email id is gvijay_1977@yahoo.com and if any one in ICICI customer service care about this message, please respond at the earliest

    thanks
    Vijay

Similar Threads

  1. Replies: 2
    Last Post: 12-29-2010, 06:21 PM
  2. About ICICI Bank BAD service
    By SUDHALAR DHOLE in forum Product And Services
    Replies: 0
    Last Post: 08-22-2010, 11:20 AM
  3. Icici demat service is not working properly
    By PURAN in forum Other Banking Services
    Replies: 0
    Last Post: 07-13-2010, 12:31 PM
  4. ICICI Bank Bad Service
    By akshaya.k.das in forum ATM Card
    Replies: 1
    Last Post: 02-10-2010, 03:56 PM
  5. Incorrigible service by ICICI Bank Customer Service
    By royshiv in forum Credit Card
    Replies: 3
    Last Post: 10-19-2009, 07:16 PM

Tags for this Thread

Posting Permissions

  • You may post new threads
  • You may post replies
  • You may not post attachments
  • You may not edit your posts
  •