Originally Posted by mahboob.afsar

Dear Sir, I would like to draw your attention regarding the pathetic experience of Tata Photon Service and the worst experience of Tata Customer service. Following are the details of My Post Paid Connection: Tata Photon Number: 09230145388 Account Number:937557769 Tariif Plan: Photon Plus Unlimited 5GB@950 Now The story Starts... I mail a complain on 30th July 2011 and then after I mailed so many times, I also send snapshots showing the speed of Tata Photon. Then after I received few calls that only wasted my time and after these I was being told in a rudely way that the speed I am getting is good enough and it can not be increased and after that I received a mail on 3rd August 2011 stating that " Your complaint 274395373 has been successfully resolved and closed by us." And I immediately reverted back that how can you say that my complain has been resolved but I did not received any reply. I must like to mention that I am getting better speed than Tata Photon on my Airtel GPRS that cost me only Rs.98 and I am paying Rs.882 on Tata Photon. Now I dont have any other choice except to withdraw my postpaid plan. I am feeling like cheated. I just want to get back my money being spent on that useless device.

Dear Mr. Afsar,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 278894389. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by Tata Indicom Customercare

Dear Mr. Afsar,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 278894389. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Indicom.

Hi,
Can I know the criteria of yours for customer satisfaction.
Yesterday some one call me and asked to check the speed through speedtest.net and after checking that I told that I am getting 0.38 Mbps and then i got the reply that is average speed you are getting and when I retorted that am I paying Rs 882 for this speed then I was being told that some one will me after few minutes. But till time no one called me back and I got this mail that my problem has been resolved......What is going on in your customer care department is beyond my imagination??
As I am fade up of these things kindly tell me the procedure for discontinuation of Tata Photon as I am no more interested in these things have others work..



---------- Forwarded message ----------
From: <TATAINDICOM@tatatel.co.in>
Date: Fri, Sep 9, 2011 at 5:00 PM
Subject: Complaint Resolution to Complaint No: 278894389 provided by Tata Indicom
To: mahboob.afsar@gmail.com


Dear Customer,

Your complaint 278894389 has been successfully resolved and closed by us.

To help us serve you better, please tell us about your satisfaction with the resolution provided on your complaint.

Please click on the below URL to respond;

Thank you for your feedback.

Have a nice day!

Yours Sincerely,
Tata Indicom
(This is an auto generated mail.Please do not reply.)


--
Thanks N Regards
Mahboob Afsar
Buzz@+919883825777/+919931888088



Hi,
Can I know the criteria of yours for customer satisfaction.
Yesterday some one call me and asked to check the speed through speedtest.net and after checking that I told that I am getting 0.38 Mbps and then i got the reply that is average speed you are getting and when I retorted that am I paying Rs 882 for this speed then I was being told that some one will me after few minutes. But till time no one called me back and I got this mail that my problem has been resolved......What is going on in your customer care department is beyond my imagination??
As I am fade up of these things kindly tell me the procedure for discontinuation of Tata Photon as I am no more interested in these things have others work..



---------- Forwarded message ----------
From: <TATAINDICOM@tatatel.co.in>
Date: Fri, Sep 9, 2011 at 5:00 PM
Subject: Complaint Resolution to Complaint No: 278894389 provided by Tata Indicom
To: mahboob.afsar@gmail.com


Dear Customer,

Your complaint 278894389 has been successfully resolved and closed by us.

To help us serve you better, please tell us about your satisfaction with the resolution provided on your complaint.


Thank you for your feedback.

Have a nice day!

Yours Sincerely,
Tata Indicom
(This is an auto generated mail.Please do not reply.)


--
Thanks N Regards
Mahboob Afsar
Buzz@+919883825777/+919931888088

Originally Posted by mahboob.afsar

Hi,
Can I know the criteria of yours for customer satisfaction.
Yesterday some one call me and asked to check the speed through speedtest.net and after checking that I told that I am getting 0.38 Mbps and then i got the reply that is average speed you are getting and when I retorted that am I paying Rs 882 for this speed then I was being told that some one will me after few minutes. But till time no one called me back and I got this mail that my problem has been resolved......What is going on in your customer care department is beyond my imagination??
As I am fade up of these things kindly tell me the procedure for discontinuation of Tata Photon as I am no more interested in these things have others work..



---------- Forwarded message ----------
From: <TATAINDICOM@tatatel.co.in>
Date: Fri, Sep 9, 2011 at 5:00 PM
Subject: Complaint Resolution to Complaint No: 278894389 provided by Tata Indicom
To: mahboob.afsar@gmail.com


Dear Customer,

Your complaint 278894389 has been successfully resolved and closed by us.

To help us serve you better, please tell us about your satisfaction with the resolution provided on your complaint.

Please click on the below URL to respond;

Thank you for your feedback.

Have a nice day!

Yours Sincerely,
Tata Indicom
(This is an auto generated mail.Please do not reply.)


--
Thanks N Regards
Mahboob Afsar
Buzz@+919883825777/+919931888088



Hi,
Can I know the criteria of yours for customer satisfaction.
Yesterday some one call me and asked to check the speed through speedtest.net and after checking that I told that I am getting 0.38 Mbps and then i got the reply that is average speed you are getting and when I retorted that am I paying Rs 882 for this speed then I was being told that some one will me after few minutes. But till time no one called me back and I got this mail that my problem has been resolved......What is going on in your customer care department is beyond my imagination??
As I am fade up of these things kindly tell me the procedure for discontinuation of Tata Photon as I am no more interested in these things have others work..



---------- Forwarded message ----------
From: <TATAINDICOM@tatatel.co.in>
Date: Fri, Sep 9, 2011 at 5:00 PM
Subject: Complaint Resolution to Complaint No: 278894389 provided by Tata Indicom
To: mahboob.afsar@gmail.com


Dear Customer,

Your complaint 278894389 has been successfully resolved and closed by us.

To help us serve you better, please tell us about your satisfaction with the resolution provided on your complaint.


Thank you for your feedback.

Have a nice day!

Yours Sincerely,
Tata Indicom
(This is an auto generated mail.Please do not reply.)


--
Thanks N Regards
Mahboob Afsar
Buzz@+919883825777/+919931888088

Dear Mr. Afsar,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Indicom

Originally Posted by mahboob.afsar

Hi,
Can I know the criteria of yours for customer satisfaction.
Yesterday some one call me and asked to check the speed through speedtest.net and after checking that I told that I am getting 0.38 Mbps and then i got the reply that is average speed you are getting and when I retorted that am I paying Rs 882 for this speed then I was being told that some one will me after few minutes. But till time no one called me back and I got this mail that my problem has been resolved......What is going on in your customer care department is beyond my imagination??
As I am fade up of these things kindly tell me the procedure for discontinuation of Tata Photon as I am no more interested in these things have others work..



---------- Forwarded message ----------
From: <TATAINDICOM@tatatel.co.in>
Date: Fri, Sep 9, 2011 at 5:00 PM
Subject: Complaint Resolution to Complaint No: 278894389 provided by Tata Indicom
To: mahboob.afsar@gmail.com


Dear Customer,

Your complaint 278894389 has been successfully resolved and closed by us.

To help us serve you better, please tell us about your satisfaction with the resolution provided on your complaint.

Please click on the below URL to respond;

Thank you for your feedback.

Have a nice day!

Yours Sincerely,
Tata Indicom
(This is an auto generated mail.Please do not reply.)


--
Thanks N Regards
Mahboob Afsar
Buzz@+919883825777/+919931888088



Hi,
Can I know the criteria of yours for customer satisfaction.
Yesterday some one call me and asked to check the speed through speedtest.net and after checking that I told that I am getting 0.38 Mbps and then i got the reply that is average speed you are getting and when I retorted that am I paying Rs 882 for this speed then I was being told that some one will me after few minutes. But till time no one called me back and I got this mail that my problem has been resolved......What is going on in your customer care department is beyond my imagination??
As I am fade up of these things kindly tell me the procedure for discontinuation of Tata Photon as I am no more interested in these things have others work..



---------- Forwarded message ----------
From: <TATAINDICOM@tatatel.co.in>
Date: Fri, Sep 9, 2011 at 5:00 PM
Subject: Complaint Resolution to Complaint No: 278894389 provided by Tata Indicom
To: mahboob.afsar@gmail.com


Dear Customer,

Your complaint 278894389 has been successfully resolved and closed by us.

To help us serve you better, please tell us about your satisfaction with the resolution provided on your complaint.


Thank you for your feedback.

Have a nice day!

Yours Sincerely,
Tata Indicom
(This is an auto generated mail.Please do not reply.)


--
Thanks N Regards
Mahboob Afsar
Buzz@+919883825777/+919931888088

Dear Mr. Afsar,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, our concern team verified all the records and found that , speed is getting an average speed up to 380 to 500 kbps, and also provided screen shots after providing trouble shooting steps getting speed up to 680 kbps and conformed that getting good speed and updated resolution.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.
Thanks and Regards,
Customer Care,
Tata Indicom.