This is a discussion on Poor after sales service of reliance digital and crompton greaves within the Product And Services forums, part of the Miscellaneous category; LEAKAGE IN CROMPTON GEYSER I had purchased Crompton Water Heater(ISI Marked) from Crompton dealer Reliance store in Ambi mall, gurgaon ...
LEAKAGE IN CROMPTON GEYSER
I had purchased Crompton Water Heater(ISI Marked) from Crompton dealer Reliance store in Ambi mall, gurgaon in September 2010 for domestic use. Now, I have faced problems in this geyser and have been complaining to their service center about the same. The major problem faced is leakage from the metal tank. I had registered a complaint with their service center on 25/7/2011 with reference no. 8001194175 but to my surprise till date none of their service personnel have bothered to even visit my place. I get a similar response from the service center that due to unavailability of replacement tanks they cannot visit us. I am really shocked that a company of their stature cannot arrange a replacement tank or even attend my complaint after 1 months of complaining. Their dealer & service center seems to be incompetent to handle the situation. I have thus thought of bringing all this to your notice.
I hope that my complaint shall now be addressed seriously.
Address: B-6 SF, Suncity, Sec-54, Gurgaon-122002