complaint against micromax ltd

**karan yadav** · 08-28-2011, 08:28 PM

SIR,
I WANT TO REGISTRER MY COMPLAINT AGAINST MICROMAX LTD for cheating the customer for selling bogus phone and causing lots of inconvenience at their service centre and providing bad service along with providing false date of returning phone.

I have purchased a phone of micromax ltd model no. Q1+ on dated 19/01/11
After few days of purchasing, my phone start showing its real colour, first echoing of my own voice starts than then it starts switching off automatically. Then after few months it totally was gone and unable to switch on. I deposited my phone at micromax service centre in malviya nagar, New Delhi. First they told me they will return my phone in 10 days, after 10 days I went their but they said they will return it on next week. I went at their service centre at least 4 times burning my petrol, and wasting my time but they always have same answer. They had given me written guarantee to return my phone on 27-08-2011 and even I have received sms from micromax ltd saying you can collect your phone from our service centre. But when I went there they straight away said that they will give my phone on next week. And also they have talked very poorly with me.
I cannot explain poor service rendered by Micromax Company and how much I have suffered from it.

I request you to register my complaint against the micromax service centre because even after giving me written guarantee and sms they had not given my phone back.

CUSTOMER JOB CARD NUMBER.
N030681—0711-88483

SERVICE CENTRE:
JMD Communication, L-71 –AB
Lower Ground Floor, Shop No-2
Malviya Nagar, New Delhi

FROM:
Name- Karan Yadav
Address- TB. Hospital, Staff Quarter B-5
Sri Aurbindo Marg New Delhi 110030
Phone-9999709493

Unregistered · 11-09-2011, 12:43 PM

Dear Sir,

I undersigned, Bhagyesh Bhatt from Ahmedabad had purchased the Micromax X510 on 28/06/11 from the authorised delaer : Devam Enterprises Maninagar,Ahmedabad. Since about 10 days ago, I am facing the problem while charging i.e the connection of charger being loose the phone is not charged. Looking at the rootcause, we approached the authorised Micromax service centre at Maninagar,Ahmedabad: M/S Sai Infotech. Checking the fault the service centre representative urged that the charging socket is faulty and needs replacement which would be chargeable and would amount Rs 180/-.
I want to launch the complaint that we had purchased the Micromax Mobile thinking of its reliability of Quality but the service centre executive said that the Company does not provide us any of the replacements so it is chargeable. I am really astonished that how can the accessory need to get repaired in such ashort span of time of 5 months and when it is in the period of free service, how can the service centre charge for the repairs. Kindly look into the matter and do needful at the earliest.

Bhagyesh Bhatt
9824752994