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Thread: MakeMyTrip Rail Booking

  1. #1
    Mohit Radheshwar is offline Junior Member
    Join Date
    Aug 2011

    Post MakeMyTrip Rail Booking

    I, Mr. Mohit Radheshwar had booked rail tickets through MakeMyTrip website.

    I have been charged Rs 200/- per ticket for cancellation by them whereas the standard charges that Indian Railway takes for these are Rs 30/- per ticket.

    The amount paid for the booking of tickets was Rs 2493/-. On cancellation the refund provided is Rs 1869/-

    Straight away a deduction of Rs 624/- for cancellation, is this justified / acceptable?

    Request you to look in this matter and take appropriate actions.

    Below are the details of the booked and cancelled tickets.

    Nagpur to Mumbai PNR : 854662481
    11402 / Nandigram Exp
    Boarding: Nagpur
    Ticket Amount: Rs 2,493

    Cancellation Reference No: IN1108R0110021
    Refund Status: Initiated

    MakeMyTrip Booking ID: NR251765593270
    Booking Date: // Tue, 23 Aug '11, 10:37 hrs

    Cancellation Reference No: IN1108R0110021
    Cancellation Request Date Expected Refund Date
    // Thu, 25 Aug' 2011 // Thu, 01 Sep' 2011
    Approx Refund Amount
    Rs. 1869 *

    Dear Mohit,
    We have accepted your cancellation request for
    3 Passenger going from Nagpur to Mumbai on // Fri, 26 Aug' 2011.
    Refund Process Initiated: ( // Thu, 25 Aug' 2011)
    Approx Refund Amount is Rs. 1869*
    As per our records you had used your Card (xxxx xxxx xxxx xxxx)
    Issued in the name of Mohit Radheshwar for this transaction.
    Please watch this section for any further communication.

  2. #2
    TripHelp is offline Senior Member
    Join Date
    Feb 2010


    Dear Mohit,
    With reference to your post, kindly note that you have cancelled the tickets within 24hrs of travel. So as per cancellation policy 25% amount is deducted if you cancel your tickets withing 24 hrs of boarding the train. Please visit the link for reference- Cancellation Charges and Refund Rules of Indian Railways
    MakeMyTrip Care

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