Hi,

I am supriya Devidutta and my Airtel Number is 08040951720.

I had paid a CITI bank cheque # 685329 of rupees 1200.00 on date 15/07/2011.

The Land line was disconnected on 31st July 2011 , I made another online payment of 1400.00 on 31st july.

I contacted Customer care to enable the services , The same day I get to know that the cheque paid on 15th was received at Airtel but not reflected to my account, I raised a complaint ticket# 1570778.

The Airtel support contacted me the next day when I was in a critical meeting , I informed them to call me back after some specific time , I waited but I was not contacted .
I called to customer care and spoken with the Escalation manager Mr. Girish (bangalore), he committed to fix the issue by 9th of Aug, I was also informed that the Cheque amount is reflecting in their system but not reflecting as under my account.

The connection was dead so I contacted after 9th AUG , but this time i was asked to provide the cheque detail and bank confirmation print screen even though the customer care confirmed that they have received the cheque amount worth 1200.00

My connection is dead for about a month now. I received the next cycle bill also. If the issue is not taken care , I will have to go to the Consumer court or to Vigilance now, Since I have sufficient document to make a complaint against you.


Please treat this my final request to fix the issue , which is a mistake totally by your system and I am the sufferer . I will use this email as a prove while submitting complain to Consumer court.

Thanks and Regards

Supriya Devidutta
B2B Project Manager,Dell IT

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I received the reply from Customer care stating but nothing Ressolved

Dear Customer,

Ref: Email dated 18-08-2011, regarding service restoration for airtel number 08040951720.

Thank you for writing to airtel and the opportunity to assist you.

We regret the inconvenience caused to you.

We would like to inform that your concern has been registered with us with the reference number 2515406 and the same will be addressed by 19-AUG-2011 01:45 PM.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

We hope that we have been able to address your query suitably. Please do write in for any further assistance.





warm regards
Radhika Mani
customer care executive
bharti airtel limited .