Originally Posted by kaustubhmulay

Hi
I am Kaustubh Mulay having mobile no 9881724491, i want to rgister complaint against idea cellular Ltd, MH for having pathetic customer care who dont want to satisfy customer to get solution, if you call them they simply put you on hold if they dont want to answer or if they dont know the answer, here is my mail sent to them on 8.8.2011 for which i never got feedback, expecting a feedback from idea to solve my issue, otherwise i will close the services.


From: Kaustubh_Mulay
Sent: Monday, August 22, 2011 6:24 PM
To: 'ccare.mh@idea.adityabirla.com'; '9822012345@idea.adityabirla.com'
Subject: RE: Bill related disputes-9881724491

Can anybody from idea reply to below mail?


With Best Regards,
Kaustubh


From: Kaustubh_Mulay
Sent: Monday, August 08, 2011 12:16 PM
To: 'ccare.mh@idea.adityabirla.com'; '9822012345@idea.adityabirla.com'
Subject: Bill related disputes-9881724491

Hi

This is with reference to bill of July for the mobile no 9881724491, I had raised 3 complaints for the bill related disputes from idea online portal but all the requests status is closed as on today without discussing with me, is there anybody from idea customer care really looking at the complaints? Or it is just for the sake of it? Which is the reason I have forced to write you an email separately today.

My plan is NEW PSB Roaming Plan where in as per the plan details on your site I should be charged 1.4 p/sec in roaming for all calls i.e. 84 sec/min with per second pulse rate, but if you look to my bill I have been charged 1.5 rs/min for outgoing and 1 rs/min for incoming with 1min pulse rate for initial calls in roaming. As per plan I should get 12000 Local + STD seconds free and 200 SMS Local/National free, all these benefits are overlooked and I have been charged 1.5 /sms & sent with hefty bill of 1500 rs in first month itself…

I had called to your customer care about 10 times stating these disputes but nobody could give satisfactory answers till date, all the complaints are closed without concerning to discuss with me satisfactorily & I don’t know with what calculations some 10 rs are credited to my account but if my charges are going beyond credit limit set for me I will get daily 5 sms stating the same and my account will be closed if I don’t pay the bill, this is very caring from idea side to not to shy away from their money even without satisfying the customer.

If anybody from idea can’t solve my problem satisfactorily let me know I will close this account & will go for other service providers in the country with better customer care service.


With Best Regards,
Kaustubh Mulay
9881724491/9666721995

Dear Sir,

We wish to inform you that the charges are charged correct under Calling as per plan tariff. We sincerely apologies for the inconvenience cause to you and we will make sure this will not repeated in future.

Regards,
Ideacellular

Please send mobile bill my mail id prafuljagtap1977@gmail.comA/C no 8.10671207
My mobile No - 8888870529 , 8888870531,8888870530,8888870524

Ref No: NGA/IDEA /12 Date :31MAY, 2012
To,
S No 11/1, Sharada Centre,
Off Karve Road, Erandawane,
Erandawane
Pune, MH 020 6641 2222

Sub: Change of Office Address.
Dear Sir /Madam,
With respect to our Account No- 8.10339794
We further wish to state that we have shifted our office to, new location as follows

New address: NARENDRA GOHAD AND ASSOCIATES
101, ‘MALHAR’ Pl.No-16, S.No-16/6 Erandwana Hsg. Society,
Erandwana Behind Shamaprasad Mukherji Garden,Patwardhan Baug,
Pune-411 004. PH: 020-60506345, 60506787
Email.narendragohadandasociates@gmail.com

We request to your good self to record the change and do the needful at the earliest.

Thanking you in anticipation.
Yours truly,
For NARENDRA GOHAD AND ASSOCIATES

Proprietor.

Originally Posted by Hi, I am Praful Jagtap

Please send mobile bill my mail id prafuljagtap1977@gmail.comA/C no 8.10671207
My mobile No - 8888870529 , 8888870531,8888870530,8888870524

Dear Sir,

We would request you to kindly contact to our Idea customer care helpline for further assistance.

Regards,
Ideacellular

Originally Posted by NRAENDRA GOHAD

Ref No: NGA/IDEA /12 Date :31MAY, 2012
To,
S No 11/1, Sharada Centre,
Off Karve Road, Erandawane,
Erandawane
Pune, MH 020 6641 2222

Sub: Change of Office Address.
Dear Sir /Madam,
With respect to our Account No- 8.10339794
We further wish to state that we have shifted our office to, new location as follows

New address: NARENDRA GOHAD AND ASSOCIATES
101, ‘MALHAR’ Pl.No-16, S.No-16/6 Erandwana Hsg. Society,
Erandwana Behind Shamaprasad Mukherji Garden,Patwardhan Baug,
Pune-411 004. PH: 020-60506345, 60506787
Email.narendragohadandasociates@gmail.com

We request to your good self to record the change and do the needful at the earliest.

Thanking you in anticipation.
Yours truly,
For NARENDRA GOHAD AND ASSOCIATES

Proprietor.

Dear Sir,

We would request you to kindly contact to our Idea customer care helpline for further course of action.

Regards,
Ideacellular

I have complained twice about the range problem in our house but got no resolution .
I want the problem solved soon of will have to take strict action by complaining in the t.r.a.i

Originally Posted by dagaanushree@ymail.com

I have complained twice about the range problem in our house but got no resolution .
I want the problem solved soon of will have to take strict action by complaining in the t.r.a.i

Dear Sir,


We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no., Alternate contact number and the type of Inconvenience you are facing. Also mention the token ID 205IC235266 in the subject.

Regards,
Idea Cellular

" my bill for month october has been generated rs 3288 and as iwant to know about its detail no idea authority is giving me the right information so what must ido now"

Originally Posted by AHMEDOWAIS89@YAHOO.COM

" my bill for month october has been generated rs 3288 and as iwant to know about its detail no idea authority is giving me the right information so what must ido now"

Dear Sir,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no., alternate contact number and the type of Inconvenience you are facing. Also mention the token ID 205IC281767 in the subject.

Regards,
Idea Cellular

your executive mr .ravindra was laughing on my uestions..nd giggling all the tym,,i dnn knw wt was so funny...another thing is the background was so loud and noisy i could hear abuses all around.....this is not wat we expect since we r dedicated users of idea since 8 yrs.wish u improv ur services...or u would losse the customers u hav.

Originally Posted by satish samani

your executive mr .ravindra was laughing on my uestions..nd giggling all the tym,,i dnn knw wt was so funny...another thing is the background was so loud and noisy i could hear abuses all around.....this is not wat we expect since we r dedicated users of idea since 8 yrs.wish u improv ur services...or u would losse the customers u hav.

Dear Sir,


We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no., alternate contact number and the type of Inconvenience you are facing. Also mention the token ID 205IC311779 in the subject.

Regards,
Idea Cellular

The Idea Cellular has made the on line payment of the bills very complicated. Multiple websites have sprung and quoting IDEA name. Each one competes in confusing the unsuspecting customer who never succeeds in making the payment. Other service providers R buch better here. Must b hitting the IMAGE & their Expension plan. Both me & my husband wasted hours locating the reight website. why this callousness .

my card is prepaid. i want to start my internet fast.

Applied for migration from prepaid to postpaid.
SMS received on 13 Apr that request registered SR No 1-33632342472
SMS received on 16 Apr that request processed successfully
Today is 20 Apr and post paid is still not activated
Spoke to IDEAPOINT says mere ko pata nahi upar se hoga
Spoke to customer care who was delightfully vague and wanted me to run
round in circles by saying
-please contact idea pt again
- submit ALL docu once again
- call 12345 from a post paid number!!!!!
If this is the response from your esteemed company I shudder to think
which age are we in. So kindly resolve the issue today and please
don't give the stock answer that complaint has been registerd and will
get back as that has never happened in the past.
If not feasible then I will be constrained to go to consumer court