We are Very-very-very frustrated. Its never happened with any other product that we have purchased. Whirlpool is worst. I am sure with this kind of product and service whirlpool would not last for long.
This is the original Complaint i lodged 2 weeks back:
Beware while purchasing Whirlpool Products. Their authenticity about claiming No.1 in market is absolutely not true. I feel that it might be a backdoor way of attaining that No.1 status. I have had bad experience with their product and service not once but twice. Their products start with problems just in a matter of 1 year. First a washing machine a few years back and now a fridge.
Had purchased a Whirlpool Professional Refrigerator worth Rs. 35,000 and other electronic products from Harsha Electronics K S Rao Road, Mangalore - 575001,total amounting upto 1 Lakh Rs a year back. The fridge started with its Whirlpool effect few months back. The compressor goes off abruptly and comes back on after 7-8 hours. We called Harsha and the service man appears after several calls with Harsha. The Service man turned up to be a discoverer. He told us that this behaviour is normal with the fridge since the light glows inside and the inside area was cool, hence no problem. Basically he did not want to look into the issue or did not know the technical aspects of the fridge. He hands over a personal number warning us not to call Harsha and call him if anything goes bad. The fridge behaviour continues as stated above and finally dies down completely a week back. We come to the conclusion as per the service man that the fridge is half alive, since only the light glows and the compressor is dead and temperature inside is of room temperature.
Now the compressor does not even buzz or come on ever after hours and days but we simply wait for it to come alive but with no hopes. We called the gentleman Whirlpool Serviceman. Mobile switched off, not reachable, wrong number (Sachin- 9743408639). We have called Harsha for a week now but with no service man present till date. It’s a 405 L fridge and all the food and vegetables’ inside have gone waste. Lot of food wastage due this condition as everyone knows how crucial refrigerators are these days for food conservation. But who cares!! Neither Harsha nor Whirlpool. Whom do we blame?? Whirlpool or Harsha. First place Whirlpool for such a bad product and service which is even worst. Secondly, Harsha who show flowers while selling products but have lot of excuses when it comes to servicing.
We the people have to wake up to know our rights. Let’s not support these companies, business and products with such bad business ethics. Just sell the product and washing hands is not a way of business.
Beware when dealing with Harsha Electronics and be sure you do a survey on other electronic manufacturers, rather than buying Whirlpool just for its No. 1 name. I am sure there are lot of other brand who provide good product and service.
Bottom-line- A no-no to Harsha Electronics and a Big NO to Whirlpool Products.
Now what do i do with is refrigerator or where do I go??? Can Whirlpool or Harsha respond? One week, lot of food wastage, no solution or follow up by anyone.
But I am determined to take this negative campaign again whirlpool and harsha further. Consumer is King!!! Let’s all prove Friends!!!!