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unused broadband internet bill reliance and no proper guidence of customer care relia

This is a discussion on unused broadband internet bill reliance and no proper guidence of customer care relia within the Product And Services forums, part of the Miscellaneous category; Hi, Please find mentioned below the detailed description of my problem: 1. I applied for this connection in hyderabad opted ...

  1. #1
    rahul kumar g is offline Junior Member
    Join Date
    Jul 2011
    Posts
    1

    Default unused broadband internet bill reliance and no proper guidence of customer care relia

    Hi,

    Please find mentioned below the detailed description of my problem:



    1. I applied for this connection in hyderabad opted for 699/- fixed monthly rental plan with a landline connection which had 50/- local calls free every month. The local reliance BB unit confirmed that it would take 5 working days to install the connection. But it didn’t happen and we kept on following up with them


    3. I stopped using reliance BB services due to two reasons: a) The service was awfully bad and response from the local unit was non-existent b) I had to go back to Delhi due to some urgent requirements at my workplace. I requested the local unit to discontinue the connection through phone and in person .


    4.i spoke with their customer care executive he had responded well with the customer and without any proper guidence
    they are harassing me to just pay the amount





    5. I got another bill generated . i ignored it.



    To sum up the issue, from the day of getting reliance BB till my last communication with them, I was literally harrassed.



    Two days back, Reliance communication has sent me a legal notice of recovery of pending dues .





    Please help me in this regard as I need to reply to legal notice.



    regards
    Rahul Kumar
    (9948666001)

  2. #2
    RCOMcare is offline Senior Member
    Join Date
    Jun 2010
    Posts
    5,567

    Default

    Quote Originally Posted by rahul kumar g View Post
    Hi,

    Please find mentioned below the detailed description of my problem:



    1. I applied for this connection in hyderabad opted for 699/- fixed monthly rental plan with a landline connection which had 50/- local calls free every month. The local reliance BB unit confirmed that it would take 5 working days to install the connection. But it didn’t happen and we kept on following up with them


    3. I stopped using reliance BB services due to two reasons: a) The service was awfully bad and response from the local unit was non-existent b) I had to go back to Delhi due to some urgent requirements at my workplace. I requested the local unit to discontinue the connection through phone and in person .


    4.i spoke with their customer care executive he had responded well with the customer and without any proper guidence
    they are harassing me to just pay the amount





    5. I got another bill generated . i ignored it.



    To sum up the issue, from the day of getting reliance BB till my last communication with them, I was literally harrassed.



    Two days back, Reliance communication has sent me a legal notice of recovery of pending dues .





    Please help me in this regard as I need to reply to legal notice.



    regards
    Rahul Kumar
    (9948666001)
    Hi Rahul,

    We hope that we were able to assist you with your concern to your satisfaction. In future, you may also write to us at Reliance Mobile | Facebook.

    Regards,

    RCOMcare

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