Originally Posted by debayanroy

To whomever it may concern:

I have been pushed to the edge by your credit card department and hence was forced to type in this feedback.
I have been applying for a credit card for the past 4 months since I opened a salary account with HDFC. Your representative at my office asked me to fill up the form and said I should get a card within 30 days. Its been 4 months since and I keep getting pushed around saying that my application has been disapproved. I would like to bring it to your notice that in the past 4 months I have submitted the required documents 4 times. 1st was at the point when I opened my account then the next time was when it got declined and a rep was sent to my address then after that I myself walked into a local branch and submitted the documents twice.

Earlier atleast people bothered to call me and inform that my application has been declined for some reason but in the past 1 month the status on your website hasnt even changed though I have submitted the documents twice. After about 30-40 calls to your call center all I have realized is that I will only be pushed around. The reason that you give is that my business address and residential address havnt been confirmed though I am at office 6 days a week and have a salary account from the same organization/address. Earlier 2 people actually came to my residence to verify the address but that was back in May. Since then no one has actually bothered to even look into my application though I have taken the pain of going to your branch and submitting the documents twice.

The worst part is your call center where all people say is you have been disapproved and nothing more that could help. On asking to speak to a manager people either disconnect the call or refuse to transfer the call to the supervisor. After being a customer with HDFC for the pas 8 years if this is the kind of service I get then I am sorry to say that I would have to stop banking with you. The last option left before me would be to close all my FD's and bank accounts with HDFC after recieving such pathetic customer service. I also have my own business account with HDFC which I am planning to close as well if nothing is done about my concern regarding the credit card. Hoping for the best



Thanks and Regards,
Debayan Roy
+919901653733

Dear Mr Roy,

We regret the inconvenience caused and would like to assure you that your concerns are important to us. We would like to investigate this from our end. We request you to write to talktous@hdfcbank.com with your account details and application reference number . Kindly note your complaint ref no is TTU000350329072011, please mention the same in the subject line of your mail. We will get in touch with your as soon as we receive your details.

Regards, Customer Assistance, HDFC Bank