Sir,

I am Nishant Kumar from Jaipur, owner of NOKIA Mobile Handset Model No. E-72, bought in June 2010. My warranty expired recently, and I was facing problem of data sync in between my mobile handset and Nokia Ovi Suite (on my computer). When I visited the Nokia Care Centre at New Sanganer Road, Jaipur by name of Care Zone, they said that it would require a software update for my handset that would solve its data sync problem. The amount they charged me to that was Rs. 540/- which is too much for the phone software update. According to me it should not be more than Rs. 150/-. This service charge of Rs. 540/- is too much for the software update of mobile when there is no major repairing involved for the phone. When I asked from one of their employee, he said that the Nokia company has higher service charges for the N-Series and E-Series mobile handset phones. I don’t understand why they are charging higher amount for the N-Series and E-Series mobile handset phones.

This is a loot, when consumers are not usually known that such high service charges exist for Nokia customer care. In such a critical situation when consumer is not able to use his handset, and when he needs it immediately in today’s age of communication, there is no option left to the consumer but to pay for whatever the Nokia Care Centre asks for. When Nokia is allowing such practices in its customer care centres, it is making its consumers really henpecked, this should be immediately stopped and strict action should be taken against the company for carrying on such unreasonable practices. The government should impose heavy penalty on the company, as any company can not be allowed to charge such high charges from its customers.

My details:

Owner: Nishant Kumar
Address: 48, Kailashpuri, Opp. Sanghi Farm, Tonk Road, Jaipur.
Mobile Handset: Nokia E-72
Bought at: Jaipur, Rajasthan, India
Bought in: June, 2010
Mobile No.: 09460709747
E-mail: shreeganeshdeals@gmail.com
Address of Nokia Customer Care: Care Zone, Siddi Vinayak Complex, 1st Floor, 203, Goverdhan Colony, Opp. Sanjeevani Hospital, New Sanganer Road, Jaipur - 302019. Phone: 0141-4210012, 2291653.
Date of Service: 12 July, 2011.

Please take immediate action against the company so that no other customer will face such a henpecked situation. A very strict action is required against the Nokia company.

Regards,
Nishant Kumar
Jaipur.