After repeated mails to the Samsung Country Head Mr Ravinder Zutshi and their Customer Care there is no response. Entire mail trail given. Please advice further action.

Re: Re: Re: Re: Re: Re: Re: Air Conditioner AW182ZC Poor Product QualityThursday, 30 June, 2011 11:21 AM
From: "SUPPORT INDIA" <support.india@samsung.com>Add sender to ContactsTo: "Manish Wadhwa" <mwadhwar@yahoo.com>Dear Customer,



I would like to assure you that I am maintaining adequate follow ups with the Product Manager concerned and will update you with the status at the earliest.



Kindly give us time so that we can give you the proper resolution.



Thanking and assuring you of best services always.


Vikas Kumar

Customer Satisfaction Team - Support.India

Contact Numbers

MTNL/BSNL Users: 1800 110011 (Toll-free)

Others: 30308282 (Chargeable - To dial, prefix your local STD code)













------- Original Message -------

Sender : Manish Wadhwa<mwadhwar@yahoo.com>

Date : Jun 29, 2011 22:56 (GMT+05:30)

Title : Re: Re: Re: Re: Re: Re: Air Conditioner AW182ZC Poor Product Quality



Hi..

My next mail will go to Mr. Jung Soo Shin who is you President and CEO of Samsung South West Asia Operations and President & CEO of Samsung India Electronics Ltd.

Hope this might wake you up.

--- On Tue, 21/6/11, SUPPORT INDIA <support.india@samsung.com> wrote:


From: SUPPORT INDIA <support.india@samsung.com>
Subject: Re: Re: Re: Re: Re: Re: Air Conditioner AW182ZC Poor Product Quality
To: "Manish Wadhwa" <mwadhwar@yahoo.com>
Date: Tuesday, 21 June, 2011, 2:37 PM


Dear Customer,



With reference to your below mail, i can understand your problem which you have been facing since long time and also appreciate your time and energy spent with us. This is to inform you that i have brought this matter into the consideration of branch office and maintaining an adequate follow ups. The relevant person will contact you shortly with proper update.



Faresh Tomar

Customer Satisfaction Team - Support.India
Contact Numbers

MTNL/BSNL Users : 1800 110011 (Tollfree)

Others : 30308282 (Chargeable - To dial, prefix your local STD code)






------- Original Message -------
Sender : Manish Wadhwa<mwadhwar@yahoo.com>
Date : Jun 18, 2011 18:21 (GMT+05:30)
Title : Re: Re: Re: Re: Re: Air Conditioner AW182ZC Poor Product Quality

Hi Ravinder,

In absence of any action I have been forced to take this to further escaltion. I am planning to do following:-

1. I am going to forward all these mails to your Korea Head Quarters
2. Take this matter to consumer court.

Thought you should be aware of what my plans are.

Thanks,
-Manish

--- On Mon, 13/6/11, SUPPORT INDIA <support.india@samsung.com> wrote:


From: SUPPORT INDIA <support.india@samsung.com>
Subject: Re: Re: Re: Re: Re: Air Conditioner AW182ZC Poor Product Quality
To: "Manish Wadhwa" <mwadhwar@yahoo.com>
Date: Monday, 13 June, 2011, 2:15 PM


Dear Customer,



With reference to your below mails, this is to inform you that i have brought this matter into the consideration of branch office and product manager and maintaining an adequate follow ups. The relevant person will contact you shortly with proper update.



Faresh Tomar

Customer Satisfaction Team - Support.India
Contact Numbers

MTNL/BSNL Users : 1800 110011 (Tollfree)

Others : 30308282 (Chargeable - To dial, prefix your local STD code)




------- Original Message -------
Sender : Manish Wadhwa<mwadhwar@yahoo.com>
Date : Jun 12, 2011 18:36 (GMT+05:30)
Title : Re: Re: Re: Re: Air Conditioner AW182ZC Poor Product Quality

Hi,

Is someone looking at this issue or I need to esclate it further to your managing director?

Regards,

--- On Thu, 9/6/11, SUPPORT INDIA <support.india@samsung.com> wrote:


From: SUPPORT INDIA <support.india@samsung.com>
Subject: Re: Re: Re: Re: Air Conditioner AW182ZC Poor Product Quality
To: "Manish Wadhwa" <mwadhwar@yahoo.com>
Date: Thursday, 9 June, 2011, 1:55 PM


Dear Customer,


I have again forwarded your complaint to our department concerned. They will contact you shortly.



Thanking and assuring you for best services always.



Faresh Tomar

Customer Satisfaction Team - Support.India
Contact Numbers

MTNL/BSNL Users : 1800 110011 (Tollfree)

Others : 30308282 (Chargeable - To dial, prefix your local STD code)




------- Original Message -------
Sender : Manish Wadhwa<mwadhwar@yahoo.com>
Date : Jun 07, 2011 18:59 (GMT+05:30)
Title : Re: Re: Re: Air Conditioner AW182ZC Poor Product Quality


Hi,

Apologies but I am sorry to say that people at SAMSUNG do not understand English. My mail clearly states that I am not satisfied by the QUALITY of your AC's as 2 my AC's of same model have reported faults in just one season. I have not mentioned anything related to the service, but without fully reading or understanding what I want, you have started chasing me for AC repairs.

Please understand the issue and if I am writing to a wrong department, then advise me where I should write to report QUALITY issue with your AC's? I do not mind to write to your heads in Korea as well.

Hope it is clear.

Thanks,
-Manish


--- On Mon, 6/6/11, SUPPORT INDIA <support.india@samsung.com> wrote:


From: SUPPORT INDIA <support.india@samsung.com>
Subject: Re: Re: Re: Air Conditioner AW182ZC Poor Product Quality
To: "Manish Wadhwa" <mwadhwar@yahoo.com>
Date: Monday, 6 June, 2011, 2:53 PM


Dear Customer,



I would like to assure you that I am maintaining adequate follow ups with the Branch Service Manager and Area Service Manager concerned and will update you with the status accordingly as soon as possible.


Thanking and assuring you of best services always.




Faresh Tomar
Customer Satisfaction Team - Support.India
Contact Numbers

MTNL/BSNL Users : 1800 110011 (Tollfree)

Others : 30308282 (Chargeable - To dial, prefix your local STD code)



------- Original Message -------
Sender : Manish Wadhwa<mwadhwar@yahoo.com>
Date : Jun 04, 2011 20:27 (GMT+05:30)
Title : Re: Re: Air Conditioner AW182ZC Poor Product Quality

Hi,

PLEASE READ MY MAIL CLEARLY "I AM NOT SAYING MY AC IS CURRENTLY FAULTY", SO THERE IS NO NEED TO GET IT REPAIRED.

I AM RAISING "CONCERN" ON THE POOR QUALITY OF SAMSUNG AC'S FOR THAT YOU NEED TO LOOK AT THE QUALITY CHECK AND GET BACK TO ME. BUT I AM SURE MR. RAVINDER WILL UNDERSTAND WHAT I AM TRYING TO SAY.

I HOPE IT IS CLEAR ELSE CALL ME I WILL EXPLAIN YOU.

THANKS,
-MANISH

--- On Sat, 4/6/11, SUPPORT INDIA <support.india@samsung.com> wrote:


From: SUPPORT INDIA <support.india@samsung.com>
Subject: Re: Re: Air Conditioner AW182ZC Poor Product Quality
To: "Manish Wadhwa" <mwadhwar@yahoo.com>
Date: Saturday, 4 June, 2011, 3:37 PM


Dear Customer,


I regret the inconvenience you are facing with your Samsung product.


I would like to assure you that we are maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.


I can understand the time and energy you have spent on this issue and appreciate your patience.


Thanking and assuring you of best services always.


Prashant Kumar

Customer Satisfaction Team - Support.India

Contact Numbers

MTNL/BSNL Users : 1800 110011 (Tollfree)

Others : 30308282 (Chargeable - To dial, prefix your local STD code)




------- Original Message -------
Sender : Manish Wadhwa<mwadhwar@yahoo.com>
Date : Jun 04, 2011 12:34 (GMT+05:30)
Title : Re: Air Conditioner AW182ZC Poor Product Quality


Hi Ravinder,

I am surprised to see that no action has been taken on my concern. Let me know if this is something beyond your power then I would like to write to your Korea counterpart. I have his email id as well.

Thanks,
-Manish
--- On Mon, 30/5/11, Manish Wadhwa <mwadhwar@yahoo.com> wrote:


From: Manish Wadhwa <mwadhwar@yahoo.com>
Subject: Air Conditioner AW182ZC Poor Product Quality
To: "support.india@samsung.com" <support.india@samsung.com>
Cc: Ravinder.Zutshi@samsung.com, mwadhwar@yahoo.com
Date: Monday, 30 May, 2011, 6:44 PM


Dear Samsung Support,

This mail is to bring to your notice the poor quality of your companies "Air Conditioner AW182ZC Model". I purchased 2 AC's in the year 2009 and 2010 from your authorised dealer.

Following has been my experience so far:-

1. For the AC purchased in Feb 2010, I called the service Engineer in Feb 2011 to avail the last free service. He declared that the AC is faulty and the gas has leaked. Thank god it was in warranty and the AC was taken in workshop and repaired. Not sure how much time will it last without giving trouble, that you will realise when you read point 2 below.

2. For the AC bought in year October 2009 (in Off season), now in May 2011, it stopped working. I called up the Samsung Engineer and he told Gas has leaked and took the Ac for servicing. After that he called me and told that their is a major fault and it will cost me RS 5000/- for the repair. I negotiated and got the repair cost down to Rs 3300/-.

Both AC's have worked just for 1 season only and the above mentioned are the details of the poor quality of your product. Not sure if you have got similar complaints from other customers also or not, but for me it has been a worst experience with Samsung AC. How can 2 AC's of Samsung just run OK for one season only.

Please get the Quality Check done for the product and advise me what has been my fault here. I have spent so much money to get this kind of quality that too from a world class company like SAMSUNG

I am marking your MD also in the mail because he should be aware regarding the poor quality of the AC's supplied in India.

Thanks,
-Manish
09899178565