Complaint against HDFC Bank

**sunita_7715** · 07-16-2011, 03:36 AM

Dear Sir:

HDFC bank credit card division approached me for taking a Credit card in 2005. I agreed for the same. I was told that it was a lifetime free card. I was not given any details of interest rates and late fees. I started using the card. However, in a few months, I was charged annual membership fee. I immediately called up the banks’ customer care to get the membership charges reversed. I was harassed for this and therefore I asked the bank guys to cancel the card.
7-8 months after I stopped using the card, I was shocked to see a bill from HDFC bank with a charge of INR 15,000. I immediately raised this to the bank to prevent any fraud/misuse and disputed the amount which was transacted on my card no. which did not exist at the time. It was pretty much evident that fraud has happened and there was an illegal charge on my card which was blocked and not in use for last 7-8 months.

I requested the bank to initiate investigations and kept calling the bank to know about the outcome of the investigation.
HDFC bank never investigated the matter, and repeatedly threatened me to pay the amount. They sent goons at my place, they made calls using obscene language, harassed me and my old parents.

Now after 5-6 years, HDFC bank debited my Salary Account by INR 66,000 for originally disputed amount of Rs 15,000 for which no investigation was carried out, rather me and my family was harassed by some uneducated goons who were deputed employees of HDFC bank. (I am not sure whether this is as per the RBI Banking Standards Code).

I want to know on what basis HDFC bank has arrived at the amount of INR 66,000 and how could they decide ex-parte that the amount is payable by me. Before HDFC bank debit the amount, they should produce the copy of investigation report along with any proofs/evidences (charge slip etc.).

I am calling the bank for last 2 weeks. The first time I called Archita (manager HDFC bank - Cell No. 09330035187 & Landline 033-44053523) she directed me to the Customer care, Customer care directed me to Legal department of Pune and Kolkata, Legal department of Kolkata never picked up my phone, legal department of Pune directed me to Archita (again) and Mita Patel (Cell No. 9330927189) and then they never picked up the phone again. Once Mita picked up the phone and hung the phone down. This is sheer harassment. Customer Care reference nos. are - 11187036123, 1187945060, 11189187542 & 11195822151.

Please advice whether I can file a case with the Indian Judiciary.

Many thanks and Regards
Sunita Das
sunita_7715@yahoo.com

raosreedharrao · 11-16-2011, 11:33 AM

Dear Sir,

I am customer of HDFC Bank since 2008, when I checked my Salary account at Raj Bhavan Road Branch, Hyderabad ( Account # 5121050000093) , there was a deduction of Rs 77.71 *10 times towards ' AQB SER CHGS INC ST & CESS for Jul-sep2011 respectively. Ultimately making my balance as NIL on 08th Nov 2011. Why is this AQB charges and other charges and how the bank can deduct these charges without any prior information and warning to me? even for salary account, I am Went to Raj Bhavan Road Branch at 12th Nov 2011 and spock with branch Manager he say your account as maping as salary account, amount will be refunded, As customer I am Submitting hr Letter Last Quter,
today i am take with phone banking officer and they log complaint. Complaint id: HYDC1111027510.
So, I request to remit the HDFC bank to remit the above amount immediately or else I will be forced to take action in consumenr court.

Thanks & Regards
R.Sreedhar rao
91-8801108188.

**neeraj_acharya08** · 01-08-2012, 12:32 AM

I am having a salary account and from last one year I am not using that account there was some balance in the account but now it shows the balance as Zero. As I am not using that account so I thought that may be because of that the balance is deducted so its better to close that account, But when I visited the HDFC branch, They are asking for some maintenance charges as minimum balance was not maintained. My problem is this that if there are some charges on the account it should be shown in the monthly statement as in monthly statement its showing balance as Zero means there should not be any negative charges. Is this the process that HDFC following like DON'T SHOW THE NEGATIVE BALANCE TO THE CUSTOMER JUST MAINTAIN THE NEGATIVE CHARGES IN BANK RECORD AND ONCE THE CHARGES WILL BE VERY HIGH, COLLECT THE CHARGES FROM THE CUSTOMER... WAITING FOR THE ANSWER...

**ankursingh24** · 01-13-2012, 04:02 PM

I feel disgusted when I write this mail and feel sorry to have opened account with HDFC Bank. I do not understand on what basis you have put an hold on my funds without even my permission or any intimation. If someone is defaulter with your bank its between you and that person not me, why should I run around for my funds.

And I am want to condemn the behaviour of your customer care team without any hesitation they are calling me Defaulter. If I am a defaulter then why did you open my account with your bank in the first place.

Any ways I am giving you 24 hours to release my funds with an apology otherwise I would take legal action against you. If you can't have the competence to stop default then do go and do fraud with your innocent customers have some ethics for God's sake.

My Account Number is -1***********4
Cust ID - 41464356
Contact No. - 9582499330

I want a immediate response from you.

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