Originally Posted by vijaicaprihan

Sir:
When the MNP scheme was launched nationally, the consumer was expected to benifit from it, in as much the competition between various service providers become more healthy.
Unfortunately, my experience does not match with either of the above objectives. Those opting for MNP are being tossed about and being kept in total dark.... Service providers seem to be becoming more unethical by not specifying correct status...
Obviously the Donor does not relases the number with fear of customer attrition....
In my case here is some correspondence:
1. MNP PROBLEM I am a Reliance CDMA prepaid customer (9319206748). I applied for a pin for porting out of Reliance to Airtel. The pin assigned is: RW325998 (received on 25.04.2011 and valid till 10.05.2011). On 28.04.2011 I applied to Airtel and handed over completed form with address proof and id (passport) and my PAN card copy with photograph and deposited the fee. On 29.04.2011 I received a sms at 23.50 hrs from 59110 stating my request for porting to Airtel has been received. On the same date at 23.53 hrs I received a sms from 1901 stating the application has been received and it is in process. I had no news till the 7th of May. I called reliance customer care and was given an evasive reply. I was asked to contact Airtel. On contacting Airtel I was asked to contact Reliance. I was made to run from pillar to post. Finally Airtel put in another request and I got confirmatory sms at 22.14 hrs from 59110 and 22.18 from 1901. On 9th May I again enquired from Reliance customer care. They told me my application was received on May 7th. However, Airtel again sent a request since Reliance was not taking any action. On 9th I got confirmation again from 59110 and 1901. This morning I checked with Reliance again and was told my port out request was never received. I spoke to one customer service executive and was then connected to someone who called himself Mr Munna Kumar Sharma, Senior Executive. Even he turned a deaf ear to my request and kept insisting on my using Reliance. What should I do? The port pin has now expired.

2. From: "corporatecentre.customercare@relianceada.com" <corporatecentre.customercare@relianceada.com>
To: "drvicap@yahoo.co.in" <drvicap@yahoo.co.in>
Sent: Thu, 19 May, 2011 1:37:15 PM
Subject: 'Reliance=008-467-361' Reference to your email regarding services for your Reliance Mobile connection


Dear Mr. Caprihan,
This is with reference to your email regarding services for your Reliance Mobile connection.
We have tried contacting you but were unable to reach you.
We wish to confirm that the issue pertaining to Mobile Number Portability has been resolved.

Further, we would like to inform you that Unique Porting Code (UPC) for your above said number is

RW361839, expires on: June 1, 2011, 08:43:50.

Also, we request you to visit the respective service provider outlet wherein you have submitted the necessary documents along with UPC ID for Mobile Number Portability.

We sincerely regret the inconvenience caused to you in this regard.

Thank you for being associated with us.

Warm Regards,


Chirag Trivedi
Corporate Center
Reliance Communications Ltd.

3. From: vijai (drvicap@yahoo.co.in)
Date: Saturday, May 21, 2011 10:35 AM
To: corporatecentre.customercare@relianceada.com (corporatecentre.customercare@relianceada.com)
Cc: vijai caprihan (drvicap@yahoo.co.in)
Subject: Re: Reference to your email regarding services for your Reliance Mobile connection

Dear Sir;
The porting out request against UPC RW361839 has been subnmitted to Airtel yesterday with all documents and I have received a confirmation from 59110 that the applicatiopn has been received.
I request you to kindly port out my number to airtel asap
Thanks

4. From: "customercare@relianceada.com" <customercare@relianceada.com>
To: vijai <drvicap@yahoo.co.in>
Sent: Thu, 26 May, 2011 12:38:07 PM
Subject: RE:'Reliance=008-477-666'Reference your e-mail


Dear Customer,

Thank you for contacting Reliance Customer Care.

In response to your e-mail and subsequent telephonic conversation had with you on your number 9319206748 regarding Mobile Number Portability, we understand that your issue has been addressed.

Regards,
Rachana Bhatt
Customer Care
Reliance Communications

5. TO:customercare@relianceada.com CC:vijai caprihan Message flagged Thursday, 26 May 2011 1:22 PMMessage Body

'port in and port out service providers are both avoiding issues'


6.Requests for porting against above pin were made on May 20th and Reliance customer kept saying that they have not received the request. I have confirmatory sms.

7. Wonder why applications of prepaid customers are being rejected? Regular follow up was done with both Reliance and Airtel but was never gievn a reason for MNP not being cleared. All papers have always been submitted.

8. I have now requested (PRC NO. RW463896) to be shifted ti Idea yesterday.

9. How toi file a RTI appliaction to find out who is at fault and then to sue for damages?

Hi,

We apologize for the inconvenience caused to you. This is to inform you that your problem has been escalated and our concerned team is working on the resolution. We will get back to you shortly. In future, you may also write to us at Reliance Mobile | Facebook.

Regards,

RCOMcare

I did get a call from Reliance office (02230388366) at 17.04 HRS. The lady asked me if she could speak at that time. Since I was in a condolence meeting I requested her to call back after ten minutes, to which she said she would if she can. No call came and I called the number at 17.20 HRS but was not aware of the extension number to speak to the officer.
They may please call me on July 16th at any time except between 18.00 - 20.00 HRS

Originally Posted by vijaicaprihan

I did get a call from Reliance office (02230388366) at 17.04 HRS. The lady asked me if she could speak at that time. Since I was in a condolence meeting I requested her to call back after ten minutes, to which she said she would if she can. No call came and I called the number at 17.20 HRS but was not aware of the extension number to speak to the officer.
They may please call me on July 16th at any time except between 18.00 - 20.00 HRS

Hi,

We hope that we were able to assist you with your concern to your satisfaction. In future, you may also write to us at Reliance Mobile | Facebook.

Regards,

RCOMcare

I did get a call from Reliance office (02230388366) at 14.09 HRS. The lady asked me if she could speak at that time. Since I was in a condolence meeting I requested her to call back after ten minutes, to which she said she would if she can. No call came and I called the number at 17.20 HRS but was not aware of the extension number to speak to the officer.
They may please call me at any time.