Not fixing the internet connection and no reponse from Beam Tele internet provider.
This is a discussion on Not fixing the internet connection and no reponse from Beam Tele internet provider. within the Product And Services forums, part of the Miscellaneous category; I have a internet connection provided by BeamTele in Hyderabad. From past 15 days my internet is not working , ...
- 06-27-2011, 11:46 AM #1
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Not fixing the internet connection and no reponse from Beam Tele internet provider. I have a internet connection provided by BeamTele in Hyderabad. From past 15 days my internet is not working , everyday I am raising the complaint in there costumer care phone number ( 04066272727) they are raising the ticket for that and saying that the issue would be solved within 24 hours. Within few hours they are closing the ticket without sending and technician( they are closing the ticket just because they have to solve all the tickets within 24 Hours).
I even asked for refund which they are saying is not possible.
I took the connection on 26th February 2011 for a 6 Months plan. And our Internet is not working from 10th June 2011. The number on which the connection is -9908399288 on the name of Govind Krishna.
The costumer care of BeamTele is not Toll Free we wasted even around Rs/-500 on calling there.
Please solve the issue.
- 08-21-2012, 12:50 AM #2chandu4507 Guest
Beam is cheating their customers via Online billing payment. Beam is one of the biggest cheater in the current market. They are so smart that they will process all the 3 transaction though they are aware of problem in their own online portal.
I made a payment on my connection holding on 9014662003, for the fist time when i made payment i got the error "transaction failed try agai" I did it for 3 trimes. When i checked my phone i found amount being deducted for 3 times. I called my bank customer cxare and they informed me that all the transactions are still outstanding, once they cancell the transactions the money will be credited back. I infirmed the same to Beam Customeer care and they agreed on the same.
Nxt day when i was confirmed that all the three transactions were processed. From 24 July till today i have wasted almost 300 rs calling them everyday. no soultion. to every new CC excecutive will have to tel the story from the ed\ggining. Floor suipervisors are ther for name saik..they shud wore bangles..CC excecutives are not trained enough..the information given by them will always differ. I urge each one of u nt to call Fucking Beam Customer care..its wastage of money..nothing else..
Coming to beam billing dept..i have opened ticket on 26 710623 and 710624.. nd they have been not replied till dqte, surprisngly they closing the tickets without respoding.
Now all i want to say is..i want my excess paid amount back into my account..if not surely ill go to Consumer court and file a complaig against beam.
Regards,
Chandrakanth
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