Originally Posted by RajasreeSumesh

Hi

Am holding a Photon Plus Connection since last 1.5 years (# -9243247737 A/C No -906541230). And I was satisfactory on the service till last month. I was on the plan 2GB @ 750 Rs till last month. But somehow last month I got a bill of amount 2500/-. Might be my extended usage. I got the bill on 23rd and by 24th the connection got barred. I paid the entire amount the same day and got my connection reactivated. As I am a corporate employee, I decided to change my plan to one of the corporate plan of 2GB @ 425. I received a mail stating it would happen before 26th May. I didn't receive any intimation regarding that. However the month went by.

I received my current bill for the period 20th May to 19th Jun on 23rd June 2011. And to my surprise it is again 2106 Rs. In the previous month I didn't use the instrument for more than 10 days and I really got dubious on this bill amount. Usually I used to receive the Itemised bill for the usage every month along with the summary bill. This month that also didn't happen.

I contacted the customer care 3 times and sent a mail to customercare.karnataka@tatatel.co.in requesting Itemised Bill. Over phone I was totally disappointed. First 2 times there was no response at all. Third time, even after I told I would escalate to the Nodal Officer, I received the bill for the Month of MAY!!!

I really doubt if my bill for June exist or not. I just want to clear this before the usage exceeds the credit limit and my connection gets barred. I am relying on this instrument for my day to day work and may have to take decisions like switching to other services as I am being disappointed with the billing in photon plus.

Please do the needful with the same (atleast dispatching the RIGHT Itemised Bill for the month of June) .

Thanks

Rajasree

Dear Ms. Rajsree,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint for itemized bill has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by Tata Indicom Customercare

Dear Ms. Rajsree,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint for itemized bill has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Hi,

My request was NOT activation of Itemised Bill. I was receiving that till the month of MAY. I want it for the current month JUNE as well as in future months. I guess it has been activated long back.

Please look into the request carefully and do the needful. Without having the Itemised bill for the month of JUNE, I am not willing to pay the bill amount 2106/- for the same month.

Thanks,

Rajasree Sumesh

Originally Posted by RajasreeSumesh

Hi,

My request was NOT activation of Itemised Bill. I was receiving that till the month of MAY. I want it for the current month JUNE as well as in future months. I guess it has been activated long back.

Please look into the request carefully and do the needful. Without having the Itemised bill for the month of JUNE, I am not willing to pay the bill amount 2106/- for the same month.

Thanks,

Rajasree Sumesh

Dear Ms. Rajasree,

Greetings from Tata Indicom!

We would like to inform you that, we have registered a complaint vide docket number 269773799. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by Tata Indicom Customercare

Dear Ms. Rajasree,

Greetings from Tata Indicom!

We would like to inform you that, we have registered a complaint vide docket number 269773799. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Dear Ms. Rajasree,

Greetings from Tata Indicom!

We would like to inform you that, our concerned department spoke to you and updated the resolution.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by RajasreeSumesh

Hi

Am holding a Photon Plus Connection since last 1.5 years (# -9243247737 A/C No -906541230). And I was satisfactory on the service till last month. I was on the plan 2GB @ 750 Rs till last month. But somehow last month I got a bill of amount 2500/-. Might be my extended usage. I got the bill on 23rd and by 24th the connection got barred. I paid the entire amount the same day and got my connection reactivated. As I am a corporate employee, I decided to change my plan to one of the corporate plan of 2GB @ 425. I received a mail stating it would happen before 26th May. I didn't receive any intimation regarding that. However the month went by.

I received my current bill for the period 20th May to 19th Jun on 23rd June 2011. And to my surprise it is again 2106 Rs. In the previous month I didn't use the instrument for more than 10 days and I really got dubious on this bill amount. Usually I used to receive the Itemised bill for the usage every month along with the summary bill. This month that also didn't happen.

I contacted the customer care 3 times and sent a mail to customercare.karnataka@tatatel.co.in requesting Itemised Bill. Over phone I was totally disappointed. First 2 times there was no response at all. Third time, even after I told I would escalate to the Nodal Officer, I received the bill for the Month of MAY!!!

I really doubt if my bill for June exist or not. I just want to clear this before the usage exceeds the credit limit and my connection gets barred. I am relying on this instrument for my day to day work and may have to take decisions like switching to other services as I am being disappointed with the billing in photon plus.

Please do the needful with the same (atleast dispatching the RIGHT Itemised Bill for the month of June) .

Thanks

Rajasree

Dear Ms. Rajsree,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your itemized bill for the month of June has been sent to your e-mail Id registered with us.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Hi,

I received the Itemised Bill on same day. However, there is a discrepancy in the usage shown in Itemised Bill and General Bill. I raised a complaint on Jun 27th regarding that. After sending so many screen shots and pdf files they created a docket# 270888027 . For that I had to make several calls to the customer care. And I was promised that by 6th July , it would be resolved.

And I am desperate to inform you that, I didn't receive any response from you. This is really a bad experience for me.

Originally Posted by Tata Indicom Customercare

Dear Ms. Rajsree,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint for itemized bill has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.