Originally Posted by shardultoro

I have purchased a Tata Photon Plus Dongle. Below are the details of the services I availed:

My Account Number: 9784665856
My Tata Photon number: 9225426436
Services availed: 5 GB data usage for Rs. 852/-pm
Speed claimed by Tata: 3.5 Mbps
My recent complaint number with Tata is: 265758751 (still open)

Since I have purchase this dongle, I kept on facing extemely low internet speed. In actual case I never got more than 500 Kbps that too only in the morning time 6 am to 8 am. In normal day time and night time the speed never crossed even 100 Kbps.

I kept on raising complaints for this with Tata but got no permanent solution whatsoever.

So finally thought, the Consumer Court could be the only answer to the mis-business Tata is doing and on availing better services from them.

I am looking for Hope with Consumer Courton this little problem giving me big headache.

Thanks, Shardul A Toro.

Dear Mr. Shardul,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, you are facing slow speed issue because of many simultaneous users on serving site. Further, we will keep you updated whenever there is a site planed.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

You know what Mr. Tata Indicom, I have got the same answer 7 months back when I have purchased the dongle. Additionally, you people were to errect a tower in Warje area at that time.

Surprisingly you people are persistant on giving reasons than providing solution. I DONT NEED YOUR APOLOGIES I NEED SOLUTION. Cause I know you people are not going to give me money.....

You know what Mr. Tata Indicom, I have got the same answer 7 months back when I have purchased the dongle. Additionally, you people were to errect a tower in Warje area at that time.

Surprisingly you people are persistant on giving reasons than providing solution. I DONT NEED YOUR APOLOGIES I NEED SOLUTION. Cause I know you people are not going to give me money.....

What happaned, you Tata people, no response? On the other hand, I was trying to contact your nodal officer,Saguna Shetty on nodlofficer.rom@tatatel.co.in email ID. However failed to get any response from her.
Or is it ok, with you people if your customer is unhappy and remain in frustrating state?

What happaned, you Tata people, no response? On the other hand, I was trying to contact your nodal officer,Saguna Shetty on nodlofficer.rom@tatatel.co.in email ID. However failed to get any response from her.
Or is it ok, with you people if your customer is unhappy and remain in frustrating state?