Originally Posted by mail2skv

Hi, I am Shiv with corporate connection of Tata Photon +. My Tata Indicom number is9246816522. I needed this so called broad band connection for my office work. I bought the 6 months pre paid package of worth rupees 5000. For the first one month I had no issues with the devide and the speed was ok. Recently since 1 month I am not getting proper speed. It is something around 40kbps mostly which is very very slow. They guaranted me 3.1Mbps speed for first 5GB/month and after 5Gb speed will be 155KBps. Neither I am getting the so called speed neither their technical desk has provided me with a solution. Recently they asked me to reset tcp stack and winsock in my sys and I have made changes as per their given details but of no effect.

I am facing lot of problems with this as I am unable to complete my office work in time and it is spoiling my image I have built. Also I have a kid to take care of but because of this Tata's bad service I have to rush to office to complete my tasks.

It would be delightful if something could be done from your side. Ideally I am looking for my money back since tata has failed to provide the mentioned service both in terms of speed of the connection and a reebok watch they promised i will get first 7 days. If speed is achievable then I guess its Ok.
My email id is :mail2skv@yahoo.co.in and Phone: 8008911182

Dear Mr. Shiv,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 265806559. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by mail2skv

Hi, I am Shiv with corporate connection of Tata Photon +. My Tata Indicom number is9246816522. I needed this so called broad band connection for my office work. I bought the 6 months pre paid package of worth rupees 5000. For the first one month I had no issues with the devide and the speed was ok. Recently since 1 month I am not getting proper speed. It is something around 40kbps mostly which is very very slow. They guaranted me 3.1Mbps speed for first 5GB/month and after 5Gb speed will be 155KBps. Neither I am getting the so called speed neither their technical desk has provided me with a solution. Recently they asked me to reset tcp stack and winsock in my sys and I have made changes as per their given details but of no effect.

I am facing lot of problems with this as I am unable to complete my office work in time and it is spoiling my image I have built. Also I have a kid to take care of but because of this Tata's bad service I have to rush to office to complete my tasks.

It would be delightful if something could be done from your side. Ideally I am looking for my money back since tata has failed to provide the mentioned service both in terms of speed of the connection and a reebok watch they promised i will get first 7 days. If speed is achievable then I guess its Ok.
My email id is :mail2skv@yahoo.co.in and Phone: 8008911182

Dear Mr. Shiv,

Greetings from Tata Indicom!

We would like to inform you that, our concerned department spoke to you and updated the resolution.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Hi, the service lacks

Hi, The service still lacks in speed. Last time I was told that becasue i consumed my 5gb already my speed is low.
I waited for june 14 when my billing cycle renews and I get a fresh 5gb 3.1mbps bandwidth but It has failed utterly. Recently, I did speed test and I got 207 kbps which is even lower than you assured minimal speed. I was initially denied a service complaint registration at your call center. Go through the attachment of spped test results.
It is a 100% proof that you people cannot provide service and I should get my money back.

hi, attaching 2 snap shots of low speet results and cumulative usage snap shot. We can clearly see that even though cumulative usage was less than 5 gb I am getting speed less than 256 kbps which is the minimal assured speed. The service failed and you should return my money back.

Also please note that its not 256 kbps speed I am after at. I paid for 3.1 Mbps. What is get is disappointment.

Originally Posted by mail2skv

hi, attaching 2 snap shots of low speet results and cumulative usage snap shot. We can clearly see that even though cumulative usage was less than 5 gb I am getting speed less than 256 kbps which is the minimal assured speed. The service failed and you should return my money back.

Also please note that its not 256 kbps speed I am after at. I paid for 3.1 Mbps. What is get is disappointment.

Dear Customer,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Photon connection details, your e-mail Id or your alternate contact number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by mail2skv

Hi, The service still lacks in speed. Last time I was told that becasue i consumed my 5gb already my speed is low.
I waited for june 14 when my billing cycle renews and I get a fresh 5gb 3.1mbps bandwidth but It has failed utterly. Recently, I did speed test and I got 207 kbps which is even lower than you assured minimal speed. I was initially denied a service complaint registration at your call center. Go through the attachment of spped test results.
It is a 100% proof that you people cannot provide service and I should get my money back.

Dear Customer,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Photon connection details, your e-mail Id or your alternate contact number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by mail2skv

hi, attaching 2 snap shots of low speet results and cumulative usage snap shot. We can clearly see that even though cumulative usage was less than 5 gb I am getting speed less than 256 kbps which is the minimal assured speed. The service failed and you should return my money back.

Also please note that its not 256 kbps speed I am after at. I paid for 3.1 Mbps. What is get is disappointment.

Dear Mr. Shiv Kumar,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by mail2skv

Hi, I am Shiv with corporate connection of Tata Photon +. My Tata Indicom number is9246816522. I needed this so called broad band connection for my office work. I bought the 6 months pre paid package of worth rupees 5000. For the first one month I had no issues with the devide and the speed was ok. Recently since 1 month I am not getting proper speed. It is something around 40kbps mostly which is very very slow. They guaranted me 3.1Mbps speed for first 5GB/month and after 5Gb speed will be 155KBps. Neither I am getting the so called speed neither their technical desk has provided me with a solution. Recently they asked me to reset tcp stack and winsock in my sys and I have made changes as per their given details but of no effect.

I am facing lot of problems with this as I am unable to complete my office work in time and it is spoiling my image I have built. Also I have a kid to take care of but because of this Tata's bad service I have to rush to office to complete my tasks.

It would be delightful if something could be done from your side. Ideally I am looking for my money back since tata has failed to provide the mentioned service both in terms of speed of the connection and a reebok watch they promised i will get first 7 days. If speed is achievable then I guess its Ok.
My email id is :mail2skv@yahoo.co.in and Phone: 8008911182

Dear Mr. Shiv kumar,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, our concerned team spoke to you and provided relevant resolution.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

I am sorry to say but you are not quoting the correct information. NO SOLUTION WAS PROVIDED, however the customer care representative called me and asked me to follow some procedures over the phone which are basically related to cleaning the tcp ip stack in windows. Even after following it multiple times, I still face speed issues. And also, I asked that representative to call me at my convenient time but still he ask me to write down the procedures and follow them up at my convenient time. Thats the service you guys provide. Really bad.

tata phton plus speed very low i get around 4 to 50 max kbps
meid=a000002e5096c8
pesn=80caf676mo=8888778001,24217752 mr karanjkar
if consumer care doesnt work i will throw and comlain on tata pohotn plus very poordump sevice by tata and also doest update my tata photon plus software gives messsage that
sever is disable identitfy version