Originally Posted by arijitglobal

Dear Sir,


I got Tata photon plus connection in November 2010. My Tata photon plus Service No is 9230630918. From 1st day of the connection I am facing very low speed and hence register several complain about network. I am getting very low speed it’s below 30kbps but when I bought the connection they committed that I would get the speed always more than 256kbps (they are committing the broadband speed would be upto 2MBPS). Engineer from Tata Indicom has visited to my place multiple times, admitted the fact that the speed is low. After few complains they have provided some antenna device in my house and suggested to make plugging the antenna with device always (I don’t know then how I can move with the device). But unfortunately by this also the speed has not improved significantly. The network person was saying that I can’t do anything because this is the problem of network. I had also discuss this things with zonal officer (some Shiva Thakur) and customer care but they was always saying that problem will resolved within 2 week but the problem has not been resolved till now. When I am calling customer care every time I got only new complain no but there is no solution of my problem.

From the March 2011 onwards I have stopped the payment and after 60 days they suspended the connection of broadband.

Now the various persons from collection department making call to me for payment with different types of bad language and with treat (I don’t understand how it is with happening with organization like “TATA”).

I think I have been cheated by the TATA Indicom Company. Lot many sales peoples are involved at the time of sale the product (like: Suchit Ghar (Suchit.Ghar@tatadocomo.com), some executive under him is Sumit (deputed in TCS, Kolkata sales), Tarak Jaiswal (tarak.jaiswal@tatatel.co.in)).


So, Now I want my money back for my photon device and the bill which I have already paid for this pathetic service. But they are refusing to back the money. Also please let me know what needs to be done for unwanted call with threatening and bad language from TATA Indicom.

Please help me ASAP.
Thanks & regards
Arijit Biswas.

Mobile No: - +919836181498
Tata Indicom Service No : 9230630918

Dear Mr. Arjit Biswas,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 265487481. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by arijitglobal

Dear Sir,


I got Tata photon plus connection in November 2010. My Tata photon plus Service No is 9230630918. From 1st day of the connection I am facing very low speed and hence register several complain about network. I am getting very low speed it’s below 30kbps but when I bought the connection they committed that I would get the speed always more than 256kbps (they are committing the broadband speed would be upto 2MBPS). Engineer from Tata Indicom has visited to my place multiple times, admitted the fact that the speed is low. After few complains they have provided some antenna device in my house and suggested to make plugging the antenna with device always (I don’t know then how I can move with the device). But unfortunately by this also the speed has not improved significantly. The network person was saying that I can’t do anything because this is the problem of network. I had also discuss this things with zonal officer (some Shiva Thakur) and customer care but they was always saying that problem will resolved within 2 week but the problem has not been resolved till now. When I am calling customer care every time I got only new complain no but there is no solution of my problem.

From the March 2011 onwards I have stopped the payment and after 60 days they suspended the connection of broadband.

Now the various persons from collection department making call to me for payment with different types of bad language and with treat (I don’t understand how it is with happening with organization like “TATA”).

I think I have been cheated by the TATA Indicom Company. Lot many sales peoples are involved at the time of sale the product (like: Suchit Ghar (Suchit.Ghar@tatadocomo.com), some executive under him is Sumit (deputed in TCS, Kolkata sales), Tarak Jaiswal (tarak.jaiswal@tatatel.co.in)).


So, Now I want my money back for my photon device and the bill which I have already paid for this pathetic service. But they are refusing to back the money. Also please let me know what needs to be done for unwanted call with threatening and bad language from TATA Indicom.

Please help me ASAP.
Thanks & regards
Arijit Biswas.

Mobile No: - +919836181498
Tata Indicom Service No : 9230630918

Dear Mr. Arijit Biswas,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

1.) As per your complaint regarding adjustment of bill.

We would like to inform that, the adjustment has been made to your account.

2.) As per your complaint regarding low speed.

We would like to inform that, your complaint has been registered vide docket number 265993095. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday)

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by arijitglobal

Dear Sir,


I got Tata photon plus connection in November 2010. My Tata photon plus Service No is 9230630918. From 1st day of the connection I am facing very low speed and hence register several complain about network. I am getting very low speed it’s below 30kbps but when I bought the connection they committed that I would get the speed always more than 256kbps (they are committing the broadband speed would be upto 2MBPS). Engineer from Tata Indicom has visited to my place multiple times, admitted the fact that the speed is low. After few complains they have provided some antenna device in my house and suggested to make plugging the antenna with device always (I don’t know then how I can move with the device). But unfortunately by this also the speed has not improved significantly. The network person was saying that I can’t do anything because this is the problem of network. I had also discuss this things with zonal officer (some Shiva Thakur) and customer care but they was always saying that problem will resolved within 2 week but the problem has not been resolved till now. When I am calling customer care every time I got only new complain no but there is no solution of my problem.

From the March 2011 onwards I have stopped the payment and after 60 days they suspended the connection of broadband.

Now the various persons from collection department making call to me for payment with different types of bad language and with treat (I don’t understand how it is with happening with organization like “TATA”).

I think I have been cheated by the TATA Indicom Company. Lot many sales peoples are involved at the time of sale the product (like: Suchit Ghar (Suchit.Ghar@tatadocomo.com), some executive under him is Sumit (deputed in TCS, Kolkata sales), Tarak Jaiswal (tarak.jaiswal@tatatel.co.in)).


So, Now I want my money back for my photon device and the bill which I have already paid for this pathetic service. But they are refusing to back the money. Also please let me know what needs to be done for unwanted call with threatening and bad language from TATA Indicom.

Please help me ASAP.
Thanks & regards
Arijit Biswas.

Mobile No: - +919836181498
Tata Indicom Service No : 9230630918

Dear Mr. Arjit,

Greetings from Tata Indicom!

We would like to inform you that, we have confirmed from concerned department, that our Junior Engineer visited your place and resolved the issue.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.