This is a discussion on Airtel Bill Dispute and Pathetic Customer Care Service within the Product And Services forums, part of the Miscellaneous category; Hi, I'm not sure where to start as I'm so frustrated with Airtel's apathy towards their customers...Especially loyal ones like ...
I'm not sure where to start as I'm so frustrated with Airtel's apathy towards their customers...Especially loyal ones like me for years!!! So here you go -
My phone went dead from the period of 22/3/11 till 6/5/11. I called Airtel cust care and registered a complaint (44410134) to have this looked into. I was later advised that the issue is with the underground cabling which may take atleast a month to resolve as they need the local municipality's permission. I relectuntly agreed to this as I recently subscribed to their IPTV services and didn't want to let go of it.
Post this I received a bill on 6/4/11 (for the period of 5/3/11 to 4/4/11)which did not take into consideration the period of the phone being dead and I approached the airtel cust care again and they provided me a waiver from 23/3/11 till 4/4/11. Finally on 7/5/11I received a call from the lineman on my fixed line confirming the resolution of the technical issue. I then received a fresh bill on 6/5/11 which again did not take into consideration the phone being dead from 5/4/11 till 6/5/11!!
My nightmare starts here - I have been calling their STUPID, ILLITERATE and CLUELESS customer care executives from 9th of May for a waiver of this bill (request # 46160028) and I'm being dropped off the call, passed around to "Managers" who swear that the issue will be resolved in 24 to 48 hrs of time with a call back confirming the resolution but nothing happens! I'm looking at a bill that I'm not supposed to pay and no one at Airtel gives a damn!
This is my last attempt at resolving this amycably post which I may consider approaching the Nodal officer and then if needed the consumer court. Hope you can help get this resolved at the earliest possible.