Hi,
I'm not sure where to start as I'm so frustrated with Airtel's apathy towards their customers...Especially loyal ones like me for years!!! So here you go -

My phone went dead from the period of 22/3/11 till 6/5/11. I called Airtel cust care and registered a complaint (44410134) to have this looked into. I was later advised that the issue is with the underground cabling which may take atleast a month to resolve as they need the local municipality's permission. I relectuntly agreed to this as I recently subscribed to their IPTV services and didn't want to let go of it.

Post this I received a bill on 6/4/11 (for the period of 5/3/11 to 4/4/11)which did not take into consideration the period of the phone being dead and I approached the airtel cust care again and they provided me a waiver from 23/3/11 till 4/4/11. Finally on 7/5/11I received a call from the lineman on my fixed line confirming the resolution of the technical issue. I then received a fresh bill on 6/5/11 which again did not take into consideration the phone being dead from 5/4/11 till 6/5/11!!

My nightmare starts here - I have been calling their STUPID, ILLITERATE and CLUELESS customer care executives from 9th of May for a waiver of this bill (request # 46160028) and I'm being dropped off the call, passed around to "Managers" who swear that the issue will be resolved in 24 to 48 hrs of time with a call back confirming the resolution but nothing happens! I'm looking at a bill that I'm not supposed to pay and no one at Airtel gives a damn!

This is my last attempt at resolving this amycably post which I may consider approaching the Nodal officer and then if needed the consumer court. Hope you can help get this resolved at the earliest possible.

Thanks,
Robin Brahmadevan