Dear sir

We have purchased a cell phone from naaptol.com and details of the same is as below.

Sir, we have got a box containing cellphone and manual.

All other items such as battery, charger, software CD and earphone are missing and we have lodged a complain on the very same day immediate after opening the box.

Sir, after that we have keep following up with them every 7 days telephonically and through mails.

Due to want of battery we are not able the check whether this cell is working or not …and warranty period of this product is 6 months… but two months already passed and we are not able to use this product.

Can we get justice???

Mahendra Kacholia

t.c.x.north-34,

Gandhidham-370201.

Tel : 9825232223/9426731575

Tel :02836-226209 / 226119


From: Mahendra Kacholia [mailto:ratnakar77@gmail.com]
Sent: Tuesday, April 12, 2011 5:39 PM
To: 'replyfromnaaptol@naaptol.com'; 'Supportfromnaaptol@naaptol.com'
Subject: FW: non receipt of accessories of product vide order no. 1333889

reminder

From: Mahendra Kacholia [mailto:ratnakar77@gmail.com]
Sent: Saturday, April 09, 2011 5:13 PM
To: 'ceo@naaptol.com'
Subject: FW: non receipt of accessories of product vide order no. 1333889

reminder

From: Mahendra Kacholia [mailto:ratnakar77@gmail.com]
Sent: Monday, March 14, 2011 4:15 PM
To: 'ceo@naaptol.com'
Subject: FW: non receipt of accessories of product vide order no. 1333889

reminder

From: Mahendra Kacholia [mailto:ratnakar77@gmail.com]
Sent: Thursday, March 10, 2011 11:32 AM
To: 'ceo@naaptol.com'
Subject: FW: non receipt of accessories of product vide order no. 1333889



From: Mahendra Kacholia [mailto:ratnakar77@gmail.com]
Sent: Monday, March 07, 2011 8:42 PM
To: 'ceo@naaptol.com'
Subject: FW: non receipt of accessories of product vide order no. 1333889



From: Mahendra Kacholia [mailto:mahendra@ratnakar.in]
Sent: Saturday, March 05, 2011 4:55 PM
To: 'ceo@naaptol.com'
Subject: non receipt of accessories of product vide order no. 1333889

Dear sir ,

Pls go through the detail of orders placed at naaptol.

We are sorry to say, but we have received the product without accessories i.e. battery , charger, manuel, software cd , earphone mentioned in your advertisement.

We are very disappointed with this first time experience to buy through naaptol. As per your advertisement warranty for this product seems six months only… out of which one month is finished in keep complaining .

Pls advise without battery and charger whats the use of a cell phone and how to know whether this is working or not????

We have lodged complaint at your call center / customer care for atleast 5 times… and all the times we have received monotonus reply “ jaldi se jaldi bhijwa denge “ or “ next 7 to 10 working days main bhej denge “… but almost one month is passed.

Pls do the needful at earliest else we will have to take help of consumer court and we will send feedback to almost all newspaper.

Thanks + regards

Mahendra Kacholia

Gandhidham.


Order Details
Product : Blackberry Storm 9530 with 3G
Quantity : 1
Order Amount : Rs. 12190.00
Current Status : Order Delivered

Status Description : This order is shipped. Thank you for shopping with us. Please call 9223516148 for assistance.
Shipping Detail : MAHENDRA KACHOLIA
HOUSE NO. :TCX NORTH 34 . HOUSE NAME: KAMAL KUNJ, AREA:GANDHIDHAM ,

, KACHCHH

GANDHIDHAM - 370201 (GUJARAT)
9825232223 / 02836239442
Order State State Date States Updated
Order Delivered 2011-02-09 17:41:08.0 Delivery Date : 2011-02-08 00:00:00.0
Remark : As per First Flight BOM MIS report file recv on 09.02.2011

Order Shipped 2011-02-07 11:11:58.0 Shipment Date : 2011-02-05 00:00:00.0
AWB Number : LB1201464
Remark : As per First Flight BOM connection details recv on 06.02.2011 (pick up date :-05.02.2011)

Picked Up 2011-02-07 11:10:40.0 Remark : As per First Flight BOM connection details recv on 06/02/2011

Cargo Ready 2011-02-03 17:52:29.0 Remark : -

Order Verified 2011-02-02 14:17:22.0 Remark : -
Remark List : Short address updated