Originally Posted by jpsaccount

Reliance customer care and billing department,

I am continuing to get bills for a terminated connection MDN: 9379981231, Customer account no: 2381005833, which is a Reliance Netconnect connection. This connection had been terminated 4 months ago.

The full details of this are below, I have stamped and signed receipts of all termination slips as well as on the final outstanding receipt bill paid.

First termination notice:

Ref no: RW08002
WOTOWWCODE: 6002200214
5th of Janary 2011.

Outstanding amount of Rs. 890 was paid, receipt number S183711450. In addition to this Rs.940, receipt number 183710654 was paid to ensure that the next billing will not occur. Actually this itself is a wrong billing, since I had asked for termination the previous month, and was billed for zero usage, though I was assured by the customer care that connection is terminated and I will not get any bill.


Inspite of the above activity, I got another bill for January 2011 for Rs. 139. (Why??? After it was confirmed that every outstanding was paid and there was no connection, and the physical netconnect unit itself is surrendered)

Second termination notice:
Ref no: RW08002
WOTOWWCODE: 6002200214
20th of January

I paid this amount also (like a fool, because this is billing on a terminated account, and I just paid so that I can stop getting your meaningless bills). The customer care assured in me that they will ensure I will no longer have any problem and that the mistake is on their end and they will rectify it immediately.


But after two termination notices as above for the same account, and physically giving back the netconnect unit, I am continuing to get bills for February 2011, March 2011, April 2011. Customer care is repeatedly telling me that there is nothing pending from my end and that they have to correct some billing error.

What is going on????

Please action this immediately and ensure that you have corrected the system that wrong bill has been generated on a terminated account for February, March and April 2011 and be clear that there is no outstanding amount whatsoever from my end. In fact, I should take back the amount of Rs.139 from you for the billing of January on a terminated account.

I have provided all facts and reference numbers required for you to action this. I also have signed and stamped receipts and termination notices from your authorized outlets. Please do not expect me to go to a customer care center again, because I have done so 4 times with all the required documents and it is of no use.

The repeated bills and reminders that I keep getting, is very frustrating and emotionally upsetting, because until I explain the full story everytime and show the documents, your customer service agents are very snobbish and presumptive.

Ensure that this is actioned immediately!!!

Regards,
Prashanth

Hi Prashanth,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. You may also write to us at Reliance Mobile - Customer Care | Facebook.

Regards,

RCOMcare