Originally Posted by vagrawal

Mobile no. 8928762586. Activation of services without my permission and deducting money.

Dear sir,

I am Vipin Agrawal from Pune and I had purchased the RELIANCE GSM prepaid sim in December 2010 and since then my wife is using that number.

If I remember correctly, I got a message from company that the amount of 30 rupees has been deducted against renewal of CRBT service around 24th March 2011.
I immediately called up customer care number 198 (Mr. Atul and Nafis) and asked for the refund as I did not activate this service ever from my side. However I got an answer that their system is not updated pls call us after 6 hrs. Then I called up on *333 and I got the same answer that they can’t provide any help in this regard as their system is not updated. I thought it’s OK.. let’s wait for 6 hrs.

But the strange thing I get to know was like there were 3-4 other packs (shayari pack, helth pack, world cup score etc...) activated on this number and the company is deducting the amount every month without our knowlwdge. Yes, cricket score messages started coming up on this number around world cup 2011 but my wife never bothered about such messages and never checked the balance as she never applied for activating such service.

I tried calling customer care numbers (198 & *333) 8-10 times in that period and asked for stoping all the services/packs on this number and refund the money which has been debited against such services we have not asked for. But the customer care representativs clearly denied to refund the money saying these were activated from your side OR if not then you should have calledup before 2-3 months when these were activated on your number. Now tell me how will I know untill the company will not send any message or call up on my number that the additional packs are activated and will be charchable?

This has happend again on day before yesterday i.e. 14th April 2011. Comapny has debited 10 rupees against renewal of some caller tune without my knowledge. There was no message or call from the company that they are going to debit the amount from my account. She just checked the balance by chnace and found the reduced balance. Then I checked with customer care (Mr. Nisamumddin and his senior colleague) and asked for the refund. But again the same story... this has been activated by RWORLD and not by the company and this has been activated since 3-4 months so we can not refund the money. After asking several times for showing me any proof like message/call from my number for activation, they keep saying we can't refund the money.

In the premises, I shall like the company to refund the above amount together with the earlier one immediately when they activated the same.

I shall above like to ban sending me messages from immediate effect and note that if any charge is levied without my written consent. I shall not be liable for payment.
Please, solve my problem quickly.

Looks like this has become a headache for all reliance users every month, should think about porting my number for another vendor soon

Thanking You
-Vipin Agrawal
9029362015

Hi Vipin,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. You may also write to us at Reliance Mobile | Facebook.

Regards,

RCOMcare

Originally Posted by vagrawal

Mobile no. 8928762586. Activation of services without my permission and deducting money.

Dear sir,

I am Vipin Agrawal from Pune and I had purchased the RELIANCE GSM prepaid sim in December 2010 and since then my wife is using that number.

If I remember correctly, I got a message from company that the amount of 30 rupees has been deducted against renewal of CRBT service around 24th March 2011.
I immediately called up customer care number 198 (Mr. Atul and Nafis) and asked for the refund as I did not activate this service ever from my side. However I got an answer that their system is not updated pls call us after 6 hrs. Then I called up on *333 and I got the same answer that they can’t provide any help in this regard as their system is not updated. I thought it’s OK.. let’s wait for 6 hrs.

But the strange thing I get to know was like there were 3-4 other packs (shayari pack, helth pack, world cup score etc...) activated on this number and the company is deducting the amount every month without our knowlwdge. Yes, cricket score messages started coming up on this number around world cup 2011 but my wife never bothered about such messages and never checked the balance as she never applied for activating such service.

I tried calling customer care numbers (198 & *333) 8-10 times in that period and asked for stoping all the services/packs on this number and refund the money which has been debited against such services we have not asked for. But the customer care representativs clearly denied to refund the money saying these were activated from your side OR if not then you should have calledup before 2-3 months when these were activated on your number. Now tell me how will I know untill the company will not send any message or call up on my number that the additional packs are activated and will be charchable?

This has happend again on day before yesterday i.e. 14th April 2011. Comapny has debited 10 rupees against renewal of some caller tune without my knowledge. There was no message or call from the company that they are going to debit the amount from my account. She just checked the balance by chnace and found the reduced balance. Then I checked with customer care (Mr. Nisamumddin and his senior colleague) and asked for the refund. But again the same story... this has been activated by RWORLD and not by the company and this has been activated since 3-4 months so we can not refund the money. After asking several times for showing me any proof like message/call from my number for activation, they keep saying we can't refund the money.

In the premises, I shall like the company to refund the above amount together with the earlier one immediately when they activated the same.

I shall above like to ban sending me messages from immediate effect and note that if any charge is levied without my written consent. I shall not be liable for payment.
Please, solve my problem quickly.

Looks like this has become a headache for all reliance users every month, should think about porting my number for another vendor soon

Thanking You
-Vipin Agrawal
9029362015

Hi Vipin,

We tried to contact you on the number mentioned by you, but were not able to speak with you as there was no response from your end. You may also write to us at Reliance Mobile - Customer Care | Facebook for the assistance required.

Regards,

RCOMcare

Thanks for looking into this.

I'm sorry but I didn't recieve any call on my cell 09029362015 and not even on 8928762586.
Please try again or let me know if I should call you up on any of your number.

Thanks again.
-Vipin Agrawal

Originally Posted by vagrawal

Thanks for looking into this.

I'm sorry but I didn't recieve any call on my cell 09029362015 and not even on 8928762586.
Please try again or let me know if I should call you up on any of your number.

Thanks again.
-Vipin Agrawal

Hi Vipin,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. You may also write to us at Reliance Mobile - Customer Care | Facebook.

Regards,

RCOMcare

Originally Posted by vagrawal

Thanks for looking into this.

I'm sorry but I didn't recieve any call on my cell 09029362015 and not even on 8928762586.
Please try again or let me know if I should call you up on any of your number.

Thanks again.
-Vipin Agrawal

Hi Vipin,

We hope that we were able to assist you with your concern to your satisfaction. For further assistance, you may also write to us at Reliance Mobile - Customer Care | Facebook.

Regards,

RCOMcare

COMPLAINT FOR DEDUCTING THE BALANCE FOR UNWANTED SERVICES AND ABUSED BY THE CUSTOMER CARE EXECUTIVE:

Dear sir,
few days back i got a call from the company(reliance).the person on the line said that my number has been selected and they are starting free astorlogy service on my no..i ignored the call but after sometime my balance was deducted.when i tried to complaint about this to customer care first they refused to refund the balance but when i insisted the floor supervisor abused me and disconnected the call.i again called up the customer care and complaint about getting abused and also told them to stop every kind of unwanted service on my phone.they assured me that all unwanted services has been stopped and i won't be further disturbed and also action would be taken against the floor supervisor.but yesterday again my balance was deducted.when i called the customer care they said system updation is going on and said me to call tomorow.i again called today and the executive told me that some "shero shayari" service has been activated.i told him that i've not started it and i want my balance to be refunded.he refused to do so.thn i said that i want to talk to his senior about this.i called up three times to talk the seniors but there was no response from their side.this has been a very bad experience for me.you use a phone for your convenience and not for getting abused and harrassed by someone.
i want you to kindly look into this matter. phone no. is 8882510565.this no. is registered in the name of meenal surjuse.i registered this complaint because i was the one who was abused.
yours sincerely

Originally Posted by mohit bohra

COMPLAINT FOR DEDUCTING THE BALANCE FOR UNWANTED SERVICES AND ABUSED BY THE CUSTOMER CARE EXECUTIVE:

Dear sir,
few days back i got a call from the company(reliance).the person on the line said that my number has been selected and they are starting free astorlogy service on my no..i ignored the call but after sometime my balance was deducted.when i tried to complaint about this to customer care first they refused to refund the balance but when i insisted the floor supervisor abused me and disconnected the call.i again called up the customer care and complaint about getting abused and also told them to stop every kind of unwanted service on my phone.they assured me that all unwanted services has been stopped and i won't be further disturbed and also action would be taken against the floor supervisor.but yesterday again my balance was deducted.when i called the customer care they said system updation is going on and said me to call tomorow.i again called today and the executive told me that some "shero shayari" service has been activated.i told him that i've not started it and i want my balance to be refunded.he refused to do so.thn i said that i want to talk to his senior about this.i called up three times to talk the seniors but there was no response from their side.this has been a very bad experience for me.you use a phone for your convenience and not for getting abused and harrassed by someone.
i want you to kindly look into this matter. phone no. is 8882510565.this no. is registered in the name of meenal surjuse.i registered this complaint because i was the one who was abused.
yours sincerely

Hi Mohit,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. You may also write to us at Reliance Mobile - Customer Care | Facebook.

Regards,

RCOMcare

Originally Posted by mohit bohra

COMPLAINT FOR DEDUCTING THE BALANCE FOR UNWANTED SERVICES AND ABUSED BY THE CUSTOMER CARE EXECUTIVE:

Dear sir,
few days back i got a call from the company(reliance).the person on the line said that my number has been selected and they are starting free astorlogy service on my no..i ignored the call but after sometime my balance was deducted.when i tried to complaint about this to customer care first they refused to refund the balance but when i insisted the floor supervisor abused me and disconnected the call.i again called up the customer care and complaint about getting abused and also told them to stop every kind of unwanted service on my phone.they assured me that all unwanted services has been stopped and i won't be further disturbed and also action would be taken against the floor supervisor.but yesterday again my balance was deducted.when i called the customer care they said system updation is going on and said me to call tomorow.i again called today and the executive told me that some "shero shayari" service has been activated.i told him that i've not started it and i want my balance to be refunded.he refused to do so.thn i said that i want to talk to his senior about this.i called up three times to talk the seniors but there was no response from their side.this has been a very bad experience for me.you use a phone for your convenience and not for getting abused and harrassed by someone.
i want you to kindly look into this matter. phone no. is 8882510565.this no. is registered in the name of meenal surjuse.i registered this complaint because i was the one who was abused.
yours sincerely

Hi Mohit,

We hope that we were able to assist you with your concern to your satisfaction. For further assistance, you may also write to us at Reliance Mobile - Customer Care | Facebook.

Regards,

RCOMcare

I dont know Mohit If you got your money back or not but seriously I dont understand whats wrong with customer care people of this company. why they do these kind of nonsense everytime people expect help from these people. Its really painful talking to customer care.