I had found out that there was a plan for Rs. 400 for unlimited usage(slower speed) and as instucted by customer care made the change on 5th april(starting date of my billing cycle), I was told the change was made with immediate effect. I started heavy usage not knnowing that the plan had not changed(something I should have figured out knowing how TataIndicom operates), now I have exceeded the usgage limit of the plan. I will be charged extra and will not be albe to use anymore internet this month. I wanted to know if I could take any action for giving me wrong information, due to which I will have to bear a loss.

Additionally:
The company does not provide adequate information to customer regarding all services and trariff. I understand that the have a plan for Rs.950 for unlimited usgae but they don't disclose this information to their existing users who pay much higher sums for limited usage. The customer care is slow and very arrogant.