Details:-
Company Name:- Sony ericsson
Product:- Mobile
Model:- Vivaz
Purchased Date:- 30th September 2010 (Mobile Store Chembur)
Problem in handset:- 10th February 2011
Handset Submitted on:- 11th February 2011
Service Center:- Ghatkopar (E) Shop No.113,1st floor (Platinam Mall) Mumbai
Work order No.:- SE311CST10378 On 11th February 2011
Complaint No:- 89829853 Customer care Dated 4th march
Work order No.:- SE3115610010 On 30th march.


I had purchased a Sony Ericsson Mobile, Model :- Vivaz

I have got a problem with the mobile and I have submitted the mobile on Feb11 2011 to the sony ericsson service center citing the problem. But till date I haven't received my set. They are just postponing its delivery by giving one excuse or the other. They are saying that I can receive my set but on reaching the service center they said it hasn't been repaired. I am disappointed by the service provided by the sony ericsson service center located at Ghatkopar (E) Mumbai and I had also registered a complaint in sony ericsson help line, to which they gave me a complaint number -89829853, but still I didn’t get the response from the service center. This is creating a bad impression on the customers mind of the service provided by you. Please ensure us that we can get our mobile back as soon as possible.

Regards
amol.amber@yahoo.com